Sharonica Walker
Loganville,GA
Summary
To obtain an entry level position in an organization which will provide an opportunity for me to develop and expand my knowledge and expertise. Amiable IT Support Specialist ready to work with technical and non-technical personnel to rapidly discern root causes and correct disruptive issues. Consistent provider of friendly internal worker and external customer interactions. Combined deep technical knowledge with amicable demeanor to support both exceptional resolution and satisfaction metrics.
Overview
16
16
years of professional experience
1
1
Certification
Work History
PCT/Unit Clerk
Emory University Hospital Midtown
Atlanta, GA
01.2008 - Current
- Monitor faxes and emails for incoming orders or requests from physicians or other healthcare professionals
- Ensure accuracy of coding on patient accounts by verifying billing codes against medical records documentation
- Answer inquiries regarding policies, procedures, and services offered by the hospital or clinic setting
- Prepare discharge summaries following completion of a patient's stay in the facility
- Review medical records for completeness prior to release or transfer of files
- Assist in maintaining inventory levels of medical supplies in assigned areas
- Act as liaison between patients and family members and healthcare providers
- Assist in the preparation of patient charts and medical records
- Perform data entry into an electronic health record system
- Provide support to physicians and nursing staff with administrative tasks
- Receive and transcribe data related to physician's orders according to established guidelines
- Maintain clerical and related unit supplies; places orders to replenish stock
- Accepts, verifies, and stores supply deliveries upon receipt
- Assist in the use of bag-valve-mask device, TED stockings, oxygen, suction equipment, incentive spirometer, and emergency cart
- Operates converter chair, lifts, scales, beds, stretchers, wheelchairs, non-invasive BP monitors, some components of Quick net monitors, automatic thermometers, sphygmomanometer, computer and pulse oximeter
- Routes records to appropriate department or staff and maintains confidentiality of information
- Assist in preparing patients for examinations and treatments, including vital signs monitoring
- Provide emotional support for patients and families during difficult times
- Collect specimens such as urine samples for testing purposes according to established protocols
- Transport specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel
- Shave and drape patients to prepare for surgery, treatment or examination
- Exercise comatose and paralyzed patients to reduce delirium and improve physical function
- Participate in quality improvement activities within the department
- Respond quickly in emergency situations by providing appropriate first aid measures
- Instruct new employees on proper techniques of performing daily tasks
- Document patient intake and dietary requirements and aid with feeding and monitoring
- Deliver outstanding patient care based on physical, psychological, educational and related criteria
- Notify senior staff of patient emergencies to optimize outcomes
- Transport patients to other areas of the hospital in wheelchairs and gurneys for tests, treatments and therapies
- Examine and treat patient lacerations, contusions and physical symptoms and refer patients to other medical professionals
- Answer patient call signals and signal lights to determine patients' needs
- Safeguard patient privacy with strict adherence to HIPAA protocols
- Assist nurses with wound care for pressure ulcers, bed sores and surgical site wounds
- Utilize multiple software systems including scheduling programs to manage workflow
- Provide interpreting services to clients across a range of languages and dialects
- Ensure all interpreters have valid certification prior to assignment.
Education
Computer Support Specialist -
Georgia Piedmont Technical College
06.2021
Skills
- Reception Management
- Unit Administrative Support
- Records Scanning
- Documentation Skills
- Transfer Coordination
- Medical Terminology
- Electronic Charting
- Data Entry
- Patient Scheduling
- Sterilization Techniques
- Mobility Assistance
- ADL Support
- Blood Glucose Monitoring
- Acute and Rehabilitative Care
- Infection Control Standards
- Clinical Training
- Corrective Action Planning
- Cultural Awareness and Sensitivity
- Medical Equipment Operation
Certification
- Information Technology Fundamentals
- Microsoft Excel Application specialist
- Advanced CompTIA A+ Certified Technician Preparation
- Help Desk Specialist
- CompTIA A+ Certified Technician Preparation
- PC Repair and Network Technician
- BLS Certification
- CPR Certification
- Healthcare IT Support Specialist
Zip
30052
State
GA
City
Loganville
References
References available upon request.
Timeline
PCT/Unit Clerk
Emory University Hospital Midtown
01.2008 - Current
Computer Support Specialist -
Georgia Piedmont Technical College
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