Sharon Ingoh Ndifor
Silver Spring
Summary
Customer service expert with proven ability to enhance satisfaction through effective communication and technical troubleshooting. Committed to resolving issues promptly and delivering exceptional service in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
EverCare Health Services LLC
Fairfax
11.2024 - Current
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Managed incoming calls and emails, ensuring timely responses to requests.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service Representative (Remote)
AkumTechITServices
Fort Worth
02.2024 - 10.2024
- Managed incoming calls and emails, ensuring timely responses to requests.
- Answered customer inquiries and provided accurate information regarding products and services.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Assisted customers with technical inquiries and troubleshooting issues.
- Collaborated with team members to resolve customer complaints effectively.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Customer Service Representative
Genpact
Krakow
10.2021 - 03.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Managed incoming calls and emails, ensuring timely responses to requests.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Schedule appointments and manage calendars.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Master of Arts - International Relations
Jagiellonian University
Krakow Poland 07-2022
Skills
- Customer service
- Technical troubleshooting
- Payment processing
- Database management
- Customer relationship management
- Billing procedures
- Appointment scheduling
- Effective communication
- Active listening
- Call center operations
- Multitasking and organization
- Problem solving
Languages
English
Native/ Bilingual
French
Full Professional
Timeline
Customer Service Representative
EverCare Health Services LLC
11.2024 - Current
Customer Service Representative (Remote)
AkumTechITServices
02.2024 - 10.2024
Customer Service Representative
Genpact
10.2021 - 03.2023
Master of Arts - International Relations
Jagiellonian University
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