Sharon J. Farmer
Avon,OH
Summary
Seasoned Mutual Fund Senior Specialist with a proven track record at KeyBank National Association, where I led quality-oriented strategies to surpass goals. Expert in documentation management and fostering customer relations, I excel in teamwork and self-motivation, driving change and achieving high-quality results through meticulous attention to detail and robust management collaboration.
Overview
45
45
years of professional experience
Work History
Mutual Fund Senior Specialist
KeyBank National Association
02.2012 - 12.2024
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Supported department leadership in implementing new policies, procedures and controls.
- Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
- Collaborated with cross-departmental teams in developing cohesive strategies aimed at achieving long-term organizational goals.
- Delivered high-quality results consistently by adhering to strict quality control measures and industry best practices.
- Mutual Fund Transfers and Physical Asset Processing.
Check Processor
Federal Reserve Bank
02.2007 - 02.2011
- Reduced errors in check processing by consistently verifying customer information and cross-checking against bank records.
- Performed deposit processing functions and reconciled out-of-balance conditions.
Trust Operations VP, /Section Manager
National City Bank
02.1980 - 12.2006
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Began as a GNMA processor, moved to Trust trades, promoted to Supervisor over Free Receive/Deliver Unit and Trades. Promoted to Section Manager 1983.
- Worked with Senior Management to install order regarding the processes due to 9/11.
- Managed 42 employees. Trade Processing, Trade Settlement, Trust Custody, Third Party Security Lending and Security Handling sections.
Education
Some College (No Degree) - Trust
Cleveland Community College
Cleveland, OHGED -
Mentor High School
Mentor, OhioSkills
- Documentation management
- Customer relations (LOB)
- Quality assurance
- Management collaboration
- Work Ethics
- Multitasking Abilities
- Teamwork and collaboration
- Attention to detail
- Self motivation
Timeline
Mutual Fund Senior Specialist
KeyBank National Association
02.2012 - 12.2024
Check Processor
Federal Reserve Bank
02.2007 - 02.2011
Trust Operations VP, /Section Manager
National City Bank
02.1980 - 12.2006
Some College (No Degree) - Trust
Cleveland Community College
GED -
Mentor High School
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