Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon Reed

Manchester,TN

Summary

Adept at fostering product excellence and team synergy, I significantly reduced customer complaints at MS Companies by spearheading quality improvement initiatives. My expertise in logistics and a positive attitude have enhanced operational efficiency and employee morale. Proven ability in driving continuous improvement and maintaining high-quality standards, with a focus on customer satisfaction and effective problem resolution.

Overview

21
21
years of professional experience

Work History

Quality Supervisor 2

MS Companies
09.2015 - Current
  • Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
  • Directed and supervised Number employees involved in product inspection and quality control procedures.
  • Enhanced product quality by implementing stringent inspection processes and providing comprehensive feedback to production teams.
  • Oversaw department of Number by supervising daily operations, providing technical support and coordinating personnel.
  • Promoted a safety-first mindset among team members through regular training sessions on safe work methods and equipment usage protocols.
  • Conducted root cause analyses on recurring defects leading to long-lasting solutions and increased customer satisfaction.
  • Implemented robust documentation systems for tracking non-conformances, corrective actions, preventative measures, and process improvements over time.
  • Established a culture of continuous improvement by regularly soliciting feedback from team members, recognizing their contributions, and implementing suggestions for process enhancements.
  • Developed monthly reports showing inspections and improvements.
  • Developed comprehensive training programs for new hires to ensure consistent understanding of company quality policies and procedures.
  • Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
  • Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
  • Recorded, analyzed, and distributed statistical information.

Supervisor of Operations

Fujifilm Manufacturing USA
03.2004 - 08.2014
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
  • Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
  • Developed and implemented training programs for new hires, improving overall team productivity and performance.
  • Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
  • Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
  • Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
  • Assisted in strategic planning efforts within the organization by providing valuable insights based on experience leading teams within similar industries.
  • Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
  • Coordinated with other departments to ensure smooth operation and timely completion of projects.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Analyzed and reported on key performance metrics to senior management.
  • Interceded between employees during arguments and diffused tense situations.
  • Kept high average of performance evaluations.

Education

Supervision

Piedmont Technical College
Greenwood, SC
03.2006

Arapahoe High
Littleton, CO
1975

Skills

  • Dedication to product quality
  • Logistics
  • Scheduling
  • Quality auditor
  • Focused on quality
  • Excellent problem-solving capability
  • Customer complaint handling
  • Measurement techniques
  • QC inspections
  • Inspection reports
  • Material testing
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Multitasking
  • Dependable and Responsible
  • Excellent Communication
  • Computer Skills
  • Organizational Skills
  • Calm Under Pressure
  • Active Listening
  • Problem Resolution

Timeline

Quality Supervisor 2

MS Companies
09.2015 - Current

Supervisor of Operations

Fujifilm Manufacturing USA
03.2004 - 08.2014

Supervision

Piedmont Technical College

Arapahoe High

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Sharon Reed