Sharon L. Davis
McKeesport,PA
Summary
A passionate and decisive cross-functional Product Manager with IT leadership experience that leverages expertise in health plan operations, cross-functional enterprise experience and End to End project delivery.
Dynamic Sr. Functional Product Analyst committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.
“I can attest to Sharon's extraordinary abilities as a business analyst. Sharon can dig deep to elicit the requirements utilizing professional skills, excellent communication, and continued dedication to task.” Deneice W. , Mgr. SDLC Partners
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sr. Functional Product Analyst
Highmark, Inc
04.2019 - Current
- Progressive responsibilities in current Agile software initiative from Business Systems Analyst to Senior Functional Product Analyst in the last four years
- I am currently working as Associate Product Manager developing a new Pega tool for efficient health plan product development, reducing health plan product development from eight months to 10 days.
- Represented Voice of the Customer throughout project culminating in successful delivery of two new product development tools both on-time and under budget
- Established strong cross-functional connections with SMEs, stakeholders, and executive leaders, maintaining continued buy-in for project success
- Managed stakeholder Job Aid development and maintenance with technical writing staff.
Sr. Business Analyst
TEKsystems, Inc
12.2018 - 03.2019
- Subject Matter Expert in a project/analytical role in the development and configuration of a member-related compliance tool for improving data efficiency and accuracy
- Developed management requirements for improvement of a new reconciliation (recon) tool
- Conducted a GAP analysis of current and new capabilities that can be developed
- Created a functional “playbook” for the Enrollment & Billing department in managing the file maintenance processes between CMS and Highmark for the Affordable Care Act (ACA).
Project Coordinator
Martin Mitchell, Inc.
03.2018 - 09.2018
- Individual contributor in a supportive role to a large-scale, multi-year, client enterprise transformation for a local bank's federal compliancy project
- Managed data components within a proprietary database to align with recent survey results from a company-wide assessment of their internal application portfolio
- Developed and administered a survey distributed to internal database owners of over 2,000 bank applications for a comprehensive assessment of the bank's application portfolio activity, status, and validation for future federal audit compliance.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
IT Project Coordinator
Consulting Professional Resources, Inc
01.2017 - 01.2018
- Served key role delivering superior project management in keeping with industry best standards in a contract role for a professional staffing organization focused in software development engagements across multiple industries
- Worked effectively through independent and team-centered operations for a 25-person IT department, project managing operations through expert coordination across each project phase for a leading law firm
- Executed and delivered 25+ projects during contract, overseeing each phase to drive quality assurance while ensuring timely milestones, tasks, and project deliverables; maintained a 75% on-time close rate, improving previous performance measures through strategy, planning, and expert cross-functional team direction
- Leveraged expertise to develop project scope, advising PMs on scope, time, and cost constraints while proactively identifying/addressing risk, resource availability, and project closure processes.
Project Coordinator
SDLC Partners, LP
01.2013 - 01.2016
- Recognized for expertise and commitment to success with assignment of various roles and projects throughout tenure, streamlining IT operations for Pittsburgh-based consulting company specializing in software development for multiple industries
- Acted as internal-based contract consultant for a healthcare industry leader, streamlining processes to improve optimize technology ROI while improving enterprise-wide data management and communication abilities
- Project coordinated Clarity PPM database maintenance, supporting project managers by adding new project tasks and revising, as needed, pipelined projects
- Maximized resource management opportunities by performing weekly audits of Clarity PPM for financial reporting
- Contributed to developing and delivering timely reporting on project deliverables while working on overall project planning
- Recognized as healthcare SME on SCRUM/Gap analysis for Medicaid and commercial companies, collaborating with cross-functional teams to coordinate documentation, assess project requirements, and develop/explore potential solutions to roadblocks
- Coordinated and contributed to client meetings, identifying, and gathering required documentation and translating stakeholder requirements into functional specifications, user stories, and workflow/process diagrams
- Contributed to the upgrade of an outdated customer service application as the Business Analyst on software development for a health plan customer service application
- Increased service efficiencies and call quality by reducing applications required to assist during member call
- Expertly translated stakeholder requirements into various documentation deliverables, including functional specifications, user stories, and As-Is and To-Be workflow/process diagrams.
Education
M.B.A - Business Administration
University of St. Francis
Joliet, ILBachelor of Arts - Communication
Duquesne University
Pittsburgh, PASkills
Project Management Tools:
- CA Clarity PPM, MS Project
Business Analysis Tools:
- IBM Blueworks Live, MS Visio, ReqPro, ClearQuest
Lean Six Sigma Tools:
- SigmaXL, Minitab
Data Analytics:
- Python, SQL Fundamentals
Product Management
- Agile Product Delivery Processes
- Business Case Drafting
Certification
March 2020 Scrum Fundamentals Certified
October 2014 Business Analysis in Agile Projects, Certificate
(In Progress) Lean Six Sigma – Black Belt Certification
January 2013 Lean Six Sigma – Certified Green Belt, #A3648
March 2011 Lean Six Sigma – Yellow Belt Certificate
Additional Information
Strengths & Distinctions:
Agile/Scrum Methodologies
Successful Project Delivery
Requirements Analysis
Lean Six Sigma Methods
Continuous Improvements
SCRUM Fundamentals
Resource Allocation
Budgets / Timelines
Affordable Care Act Operations
Medicaid Health Plan Operations
Compliance & Regulatory Expert
Timeline
Sr. Functional Product Analyst
Highmark, Inc
04.2019 - Current
Sr. Business Analyst
TEKsystems, Inc
12.2018 - 03.2019
Project Coordinator
Martin Mitchell, Inc.
03.2018 - 09.2018
IT Project Coordinator
Consulting Professional Resources, Inc
01.2017 - 01.2018
Project Coordinator
SDLC Partners, LP
01.2013 - 01.2016
M.B.A - Business Administration
University of St. Francis
Bachelor of Arts - Communication
Duquesne University
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