SHARON L HARROD
Customer Service / Data Entry
Denton,TX
Summary
Polite and attentive while offering excellent customer service, organization and time management skills.
Responsible, punctual and productive professional when working with little to no supervision.
Highly-motivated employee with desire to take on new challenges.
Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Denton Appraisal Office Assistant
CornerStone Staffing Temp Agency
Denton, TX
05.2023 - 08.2023
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained an organized filing system of paper documents and electronic files.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Dispersed incoming mail to correct recipients throughout office.
- Created mailing labels
Sales Representative
Dillard's
Fort Smith, AR
06.2022 - 04.2023
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Ticketed, arranged and displayed merchandise to promote sales.
- Placed special orders or called other stores to find desired items.
- Presented products and services to prospective and existing customers to meet client needs.
- Fostered relationships with customers to expand customer base and retain business.
- Demonstrated product features to align with customer needs.
Receptionist - Secretary
Smith & Taylor Tax Agency /1st Employment Agency
Fayetteville, AR
01.2022 - 06.2022
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Scheduled and confirmed appointments.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
Administrative Assistant
1st Employment Staffing At JP&O
10.2021 - 12.2021
- Managed filing system, entered data and completed other clerical tasks
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Assisted coworkers and staff members with special tasks on daily basis
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Provided clerical support to company employees by copying, faxing, and filing documents
- Routed business correspondence, documents, and messages to correct departments and staff members.
Guest Services Manager
Ronald McDonald Family Room
01.2021 - 09.2021
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
- Understood and implemented safety and emergency procedures.
- Assisted with check-ins and check-outs to deliver excellent customer service.
- Attended to customer needs, responding to questions, complaints and escalations.
- Listened with empathy especially to family members whose babies were in ICU.
- Made up gift bags for each new mother who needed to stay while her baby was in Neonatal ICU.
Telephone Console Operator
AT&T
San Antonio, TX
06.2000 - 12.2010
- Began working in Fort Smith then was transferred to Fayetteville and then again to San Antonio, TX.
- Talked to customers by managing 1500 calls per day efficiently while maintaining professionalism and upbeat tone.
- Remained calm and poised in stressful situations, defusing angry callers and mitigating issues.
- Dealt with emergency calls which required me to call 911 or police whiled staying with the caller until call was finished.
- Connected callers with appropriate professional, department, or business.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Provided training and guidance to new operators on how to use the console.
Education
Surgical Technology - Surgical Procedures
UAFS
Fort Smith, ARAmerican Sign Language
Austin Community College
Austin, TXSome College (No Degree) - Medical Office Assistant
Hallmark Community College
San Antonio, TXSome College (No Degree) - General Studies
Westark Community College (UAFS)
Fort SmithSkills
- Customer Service
- Team Bonding
- Prioritizing Work
- Knowledge of Word, Excel and Power Point
- Data Entry and 10-Key
- Document Typing and Formatting
- Information Processing
- Outgoing Mail Preparation
- Organizing and filing documents
- Multi-Line Phone Proficiency
- Office Machine Operations such as Copy machine, Letter folding machine, and Faxing
Certification
ASL American Sign Language
Limited Working
Hobbie
- I love to decorate and create floral arrangements
- Photography
- Reading
- Going to parks and enjoying nature
- Swimming
- Enjoying family time
Gap in employment
- From 2010 - 2021, I attended College, took care of elderly parents until they passed away. I had grandkids to babysit and took on very short term employment in various places. I even created floral arrangements and sold them on the internet.
Timeline
Denton Appraisal Office Assistant
CornerStone Staffing Temp Agency
05.2023 - 08.2023
Sales Representative
Dillard's
06.2022 - 04.2023
Receptionist - Secretary
Smith & Taylor Tax Agency /1st Employment Agency
01.2022 - 06.2022
Administrative Assistant
1st Employment Staffing At JP&O
10.2021 - 12.2021
Guest Services Manager
Ronald McDonald Family Room
01.2021 - 09.2021
Telephone Console Operator
AT&T
06.2000 - 12.2010
Surgical Technology - Surgical Procedures
UAFS
American Sign Language
Austin Community College
Some College (No Degree) - Medical Office Assistant
Hallmark Community College
Some College (No Degree) - General Studies
Westark Community College (UAFS)
ASL American Sign Language
Limited Working
Similar Profiles
LAWANNA HARRODLAWANNA HARROD
Denton Appraisal Office Assistant at CornerStone Staffing Temp AgencyDenton Appraisal Office Assistant at CornerStone Staffing Temp Agency
Joi RussellJoi Russell
Benefits Verification Specialist at Caremetx (Cornerstone Staffing- Temp)Benefits Verification Specialist at Caremetx (Cornerstone Staffing- Temp)
Vanessa SewellVanessa Sewell
Application Support Specialist at Insight Global Temp Agency, Contractor: Cornerstone Building BrandsApplication Support Specialist at Insight Global Temp Agency, Contractor: Cornerstone Building Brands