Sharon L. Williams
Downingtown,PA
Summary
Administrative professional with 20+ years of experience. Strong computer applications skills including word processing, spreadsheets, databases, and graphics. Capable of rapidly learning new assignments, organization of data, customer service, working cross-functionally and prioritizing responsibilities. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Mozaic, Inc
08.2017 - Current
- Coordinated personnel functions such as terminations, new hires, wage increases
- Interviewed applicants, orientations of new employees and training programs
- Coordinated customer document preparation and control
- Reviewed and answered correspondence and along with other administrative tasks for upper level management such as proposal development, email correspondence, Outlook calendar, Social Media management and special projects
- Managed services such as maintenance, repair, supplies, mail, and files
- Compiled, stored, and retrieved management data, records and reports
- Prioritized and coordinated incoming customer project assignments and supervised their completion
- Ensured documents adhered to company-mandated QA/QC standards
- Managed administrative and operating policies and procedures for employees
- Planned monthly conferences and status meetings including travel arrangements and accommodations for attendees.
Administrative Assistant / Customer Service Representative
Animas Corp
03.2011 - 07.2015
- Supported Regional and Clinical Managers in assigned regions
- Daily dictation of documentation inpatient/clinician database, confirm appointments, initial set-up of CPC, HCP orders, referred patients and follow up on status as needed
- Collaborated with Clinical Managers to maintain HCP list, community educational program coordination: brochure design, invitations, RSVP, mail merge, and binders
- Determined educational needs of patients, prepared and maintained legal contracts for on-going and per-diem educators and medical centers
- Preparation and submission of payment requests for medical center and per diem payments, collection and maintenance of critical required paperwork, patient chart auditing
- Maintained communication spreadsheet for Clinical and Regional Clinical Managers, verified licensure/registration of Team, regional and department meetings, meeting minutes
- Coordinated travel and hotel arrangements for field meeting attendees
- Quarterly performance reports, reconciled monthly regional pump assignment report
- QA/QC document committee, supplies inventory, monitored itineraries and business schedules.
HR Administrative / Customer Care
Kimberly Clark Corp
09.2008 - 02.2011
- Daily administrative functions for Environmental and Human Resources offices
- Maintained spreadsheets to reflect boiler activity, daily river temperatures and daily chlorides
- Daily and yearly water sample recording and reports for further analysis and confirmation
- Maintained accurate analytical data, record retention, chemical control registration and updates
- Managed/updated databases for medical testing, environmental data: coal, water, gas, air monitoring, bacteria count
- Coordinated project safety meetings
- Interviewed applicants, new hire training/orientations, background/criminal checks/drug testing
- New hire paperwork, terminations, retirements, death benefit payouts, raises and promotions
- Monthly, quarterly, yearly headcount reports, EEO, Affirmative Action and Labor Union Reports.
Administrative Assistant
Environmental Resources Mgmt
06.1987 - 08.2008
Vice President of Marketing and Manager of Concept Engineering
- Produced marketing presentations, proposals, marketing presentations, meetings, travel arrangements, itineraries, schedules, staff training, review of timesheets
- Coordinated contract development and supervised through completion
- Coordinated presentation meetings, project managers' meetings for project development
- Human Resources: interviewing support staff, technical staff, expedited change of status, etc
- Prepared expenses and monthly financial reports
- Technical/business documents for EPA submittal and government offices on behalf of corporations
- Prioritized project assignments, ensured documents adhered to company-mandated QA/QC
- Reported field engineers' project status to Department Manager and technical staff.
Education
Bachelor’s Degree -
Chesapeake Bible College
Chesapeake, MDAssociate Degree - Business Administration
Keystone Business School
Springfield, PASkills
- Technical/Office Experience:
- Software Microsoft Office (Word, Excel, PowerPoint, Access, Outlook), Able to adapt and learn any new software
- Staff Management
- Contract Development and Management
- Customer Relationship Management
- Business Planning
Certification
- Neurolinguistic Programming
- Certified Life Coach, Achology Institute
Timeline
Customer Service Supervisor
Mozaic, Inc
08.2017 - Current
Administrative Assistant / Customer Service Representative
Animas Corp
03.2011 - 07.2015
HR Administrative / Customer Care
Kimberly Clark Corp
09.2008 - 02.2011
Administrative Assistant
Environmental Resources Mgmt
06.1987 - 08.2008
Vice President of Marketing and Manager of Concept Engineering
Bachelor’s Degree -
Chesapeake Bible College
Associate Degree - Business Administration
Keystone Business School
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