Sharon (Lani) Kotter

• Conducted in person, telephonic and telehealth assessments for members.
• Documented changes in member's health conditions and progress through scheduled check-ups and monitoring.
• Made recommendations for home based services based on assessment of members needs in efforts to enable individuals to remain safe and as independent as possible in their home environment.
• Participated in interdisciplinary team meetings to discuss and collaborate in providing services for members with complex health needs.
• Advocated for meeting of members needs by providing education and access to membership benefits and community resources.
• Established rapport with members and managed 100% case load with compassion and eagerness to meet members health care needs.
• Consulted with member and their family members to establish individualized health care plans based on members goals and needs.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality care for members.

• Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
• Ensured compliance with annual competencies per state and federal regulations.
• Managed electronic continuing education system.
• Performed skills check off for nursing staff to ensure compliance with best practice.
• Reviewed all training materials to identify revision needs in preparation for transition to new clinical orientation plan.
• Educated staff about importance of using measures to prevent spread of infections with focus on COVID 19 pandemic.
• Gathered, analyzed, and conducted root cause analysis and reported results of infection control surveillance in QAPI meetings.
• Established and maintained quality control standards
• Performed reviews of employee work performance to check for areas in need of additional training

Directed day-to-day administrative and operational functions for 90-bed facility, providing guidance and leadership to nursing staff of over 80 individuals

• Completed 1147 assessments to ensure proper placement.
• Completed and investigated event reports.
• Counseled and educated staff to ensure quality performance.
• Oversaw and participated in implementation of COVID 19 related policies and procedures to ensure safety of residents and staff.
• Concurrently assumed essential duties of Infection Control Preventionist and Staff Development Educator while positions remained vacant.
• Collaborated with other departments to ensure successful training and transition to new electronic medical record system.
• Collaborated with Interdisciplinary department team members to ensure residents needs were met.
• Performed rounds to observe care and interview staff, residents and families.
• Recruited and developed quality individuals to develop accountable top quality staff.
• Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care
• Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations

• Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
• Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
• Supervised staff of registered nurses, licensed practical nurses and certified nursing assistants.
• Educated patients and families on treatment procedures and answered questions regarding care plans.
• Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.

• Developed and delivered new hire training programs.
• Managed transition to new Electronic Medical Record system.
• Responsible for conducting orientation for nursing staff.
• Conducted, managed, and kept records of annual competency for nursing staff.
• Collaborated with Director of Nursing and Assistant Director of Nursing to identify educational needs of nursing staff to ensure quality care.
• Created, revised and implemented Policies and Procedures based on best practice.

• Prioritized nursing care for assigned critically ill patients based on assessment data and identified needs.
• Advocated for patients and families while providing emotional support to both.
• Documented patient treatment plans, interventions and outcomes then modified plans as indicated by patients response and condition.
• Maintained accurate, detailed reports and electronic records.
• Communicated needs of patient with case managers and social workers to collaborate in discharge planning
• Participated in family conferences to discuss patient care plans.
• Directed and supported RNs and nursing personnel when in charge nurse role.
• Precepted and developed newly hired RNs to cardiac care unit.
• Cared for culturally-diverse patients, liaising with family members and specialists to address changing needs and enhance individual experience.

• Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies and methods to improve health and meet recovery goals.
• Conferred with physicians to discuss diagnoses and devise well-coordinated plan of care.
• Explained health care issues and ramifications to patients and families to promote informed medical care choices.