Hi, I’m
Sharonmarie Capeles Suarez
Jacksonville,USA
Summary
Professional intake specialist with significant experience in managing client interactions and administrative duties. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Expertise in communication, problem-solving, and data management, ensuring efficient and effective client service. Known for reliability and flexibility in supporting organizational goals.
Overview
11
years of professional experience
Work History
Jacksonville Area Legal Aid
Intake Specialist
05.2021 - Current
Job overview
- Greeting people at the front desk.
- Answer incoming calls.
- Conduct initial screening of calls.
- Determine the legal aspect of the caller's problem and summarize the issue.
- Enter data into our case management software.
- Text, email, and mail appointment reminders, correspondence, and literature to clients.
- Input data from telephone, paper, and/or online applications.
- Scan and upload documents to the case management software.
- Calendar intake appointments with client advocates.
- Develop and maintain knowledge of legal and social services agencies that can help both eligible and ineligible applicants.
- Other duties as assigned.
Amazon
Inbound Stower
07.2020 - 05.2021
Job overview
- Providing friendly customer service and a fast-paced cooperative retail atmosphere.
- Training new employees to uphold the Amazon company policy, sustain customer service satisfaction, and educating them on the point of sale system.
- Removing merchandise and items from the backroom to stock on sales floor shelves and building special sales displays on the sales floor.
- Liaising and communicating with customers that seek products and solutions to various problems.
- Ensuring that display cases, shelves, and aisles are kept clean and well-maintained with constant cleaning practices.
- Ensuring conformity by locating items in storage areas and comparing the information on them with work orders.
- Scanning products and physically placing them in their various bar-coded locations.
- Inspecting and/or examining each item to ensure that they are not damaged.
ConServe
Debt Collector
09.2019 - 07.2020
Job overview
- Obtain information from Consumers in order to determine current financial situation and determine solutions.
- Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily.
- Gather proper documentation from Consumers and maintain appropriate follow-up.
- Meet daily, weekly and monthly goals as set by management at Con Serve.
- Daily Productivity - all Debt Counselors will make between 125-200 phone calls per day and work in a call center environment.
- Monthly Recoveries - must achieve ConServe's monthly targeted performance objectives for collections.
- Route Maintenance - proper management & updating of system to maximize contacts.
- Skip-Tracing to assist in locating & contacting borrowers.
- Adherence to ConServe's Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program.
- Documented customer payment interactions and account statuses for future reference.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Collected on delinquent accounts to reduce overdue balances.
- Maintained consistently high success rate of collecting on overdue accounts.
Cedar Bus Company
Operations Assistant
08.2018 - 07.2019
Job overview
- Lead team as needed when manager is not available.
- Reach out to drivers for changes in start time.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services while maintaining quality standards.
- Print route sheets from coordinators to start preparing route bags.
- Oversee and track driver's routes for timeliness issues.
- Prepare evening close out reports.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
Medical Motor
Account Representative
06.2017 - 08.2018
Job overview
- Booked trips for drivers.
- Oversaw drivers and monitors.
- Route changes or reviews.
- Tracked clear times based on each program and send out the last client drip off report.
- AM/PM planning.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
New York and Company
Operations' Assistant
10.2014 - 06.2017
Job overview
- Assisted the store manager in daily operation of the store (occasionally assuming store responsibility in his absence).
- Assisted manager in the implementation of complete merchandise information accurately in time.
- Took responsibility of keeping store clean and uncluttered by managing team of sweepers and cleaners.
- Received, checked and shelved all merchandise products according to company policies.
- Assisted manager in placing purchase orders and managing inventory.
- Completed all training materials and communicated company newsletters and other information to staff regularly.
- Recorded information into registers manually and in computerized systems.
- Completed daily registering and store open/close functions.
- Took responsibly of company bank deposits as required by the store manager.
Education
Universidad Inter AmericanaSan Juan,PR
from Physiology
Skills
- Effective time management
- Client support
- Client intake assessment
- Empathetic communication
- Problem-solving abilities
- Detail-oriented
- Proficient in Microsoft Office, including Word (mail merge, templates), Excel,PowerPoint (presentations, animations), Outlook (calendar management, email), and Adobe Acrobat (PDF creation and editing)"
Timeline
Intake Specialist
Jacksonville Area Legal Aid
05.2021 - Current
Inbound Stower
Amazon
07.2020 - 05.2021
Debt Collector
ConServe
09.2019 - 07.2020
Operations Assistant
Cedar Bus Company
08.2018 - 07.2019
Account Representative
Medical Motor
06.2017 - 08.2018
Operations' Assistant
New York and Company
10.2014 - 06.2017
Universidad Inter Americana
from Physiology
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