Sharon Marie Tente-Clarke
Dedicate Worker And Team Worker
Saint Michael,MN
Summary
Organized Bank Teller experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies. Service-oriented team member with articulate communication skills and friendly demeanor. Friendly Cashier offering more than 25 years of retail experience. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions. Committed and hardworking Collections with 2 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Dedicated US Bank Teller with 4 years of experience collecting customer payments. Accurately take payments, calculate cash accurately, detect counterfeit bills. Detailed and speedy when counting cash to balance cash drawer. Focused US Bank Teller with strong understanding of retail operations. Offering 25 years of experience in high-volume settings. Highly service-minded and professional with customers and employees alike. Trustworthy and dedicated Cashier with 25 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Knowledgeable and dedicated customer service professional with extensive experience in bank industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
CEC Customer Experience Call Center
Allina Health
02.2022 - 11.2023
- My job pertains to answering calls coming in, help customers on phone on they need, making sure that they are sent to correct department.
- Making sure all items on their account hasn't changed, if so, correct them
- I went on short-leave disability, I had knee that needed total replacement.
- It turned out to be long-term disability, I am diabetic and my A1C was not at level where surgeon felt comfortable to do surgery.
- I finally reached level that surgeon wanted me at, I had my surgery on 02/28/2023 and had clearance to go back to work on 06/15/2023.
- But my job spot had to be filled, because I was unable to work with way my knee was, unable to driver and walk long distance.
Customer Service Specialist Call Center
Huntington National Bank
09.2021 - 11.2021
- Resolved concerns with products or services to help with retention and drive sales
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Detailed Loan payment and transferred customers to Loan department for payment or further questions regarding bill
- Documented and detailed calls and complaints using call center's CRM database
- Answered over 50 calls per shift to meet fast-paced call center demands
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Referred complex issues to Escalation Department or to help desk for further evaluation
- Carried out opening and closing functions to meet operational needs underpinning strong customer service
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Handled escalated calls calmly, finding resolutions that satisfied both company and customer's needs.
Cashier
Cash Wise Liquor
03.2020 - 07.2020
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Reviewed weekly sales circulars and monitored price changes
- Assisted customers by answering questions and fulfilling requests
- Checked prices for customers and processed items sold by scanning barcodes
- Answered questions about store policies and addressed customer concerns
- Greeted over 100 customers per day
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Worked flexible schedule and extra shifts to meet business needs.
Front Desk Receptionist
Riverside Finance
11.2009 - 12.2010
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Promptly answered multi-line phone system and greeted callers enthusiastically
- Carefully transcribed phone messages and relayed to appropriate personnel within 2 minutes of each call
- Collected, sorted and distributed mail and prepared mail, messages and courier deliveries for busy person business
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Received packages and mail at front desk and dispersed to correct employees
- Welcomed patrons and immediately offered assistance by asking open-ended questions
- Answered multi-line phone system to respond to inquiries and transfer calls to correct personnel
- Directed incoming calls to internal personnel routing to best-qualified department
- Kept accounts in balance and ran daily reports to verify totals
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Skip Tracer
Xcel Energy Center
05.2006 - 03.2009
- Maintained excellent attendance record, consistently arriving to work on time.
- Worked with customers to understand need and provide reason why their service was terminated.
- We were required to find people who were not paying their bill.
- We used every manner could find calling neighbors, calling relative and sometimes place where they work
- Demonstrated respect, friendliness and willingness to help wherever needed
- Proved successful working within tight deadlines and fast-paced atmosphere
- Prepared variety of different written communications, reports and documents to ensure smooth operations
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Worked accounts [50] to [60] days past due.
- Conducted surveillance for up to [8] hours at time.
- Conducted surveillance for up to [Number] hours at time
Bank Teller
U S Bank
Hugo, MN
03.2001 - 04.2005
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Promoted products or services to each customer to consistently achieve sales targets.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction
- Audited fellow teller currency to contribute to dual-control procedures
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Counted and packaged currency and coins
- Reconciled cash drawer and resolved discrepancies
- Placed orders for customer checks and verified starting numbers
- Assisted estimated customers each and remained poised and professional even in high-stress situations and when dealing with irate individuals
- Removed mutilated currency from circulation
- Sold and cross-sold bank products to new and existing customers
- Turned in excess cash to maintain drawer security
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities
- Processed customer transactions promptly, minimizing wait times
- Identified sales opportunities and referred customers to branch partners in financial services.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Inbound Collections Agent
Target
11.1999 - 11.2001
- Collected funds from delinquent customers and minimized loss.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Maintained compliance with fair debt practices and regulatory guidelines.
- Negotiated with account holders to devise repayment plans and minimize collections receivables. Collected on past due accounts with average months delinquency.
- I was one of top collectors on team.
- Achieved performance goals on consistent basis.
- Researched accounts and completed due diligence to resolve collection problems.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed inbound calls.
- Achieved monthly goals through effective use of tone and skills.
- Recorded all information regarding financial status of customers.
- Handled inbound calls daily with goal of collecting owed debt.
- Discussed options with delinquent clients in terms of proposed solutions.
- Maintained high volume of calls to meet demands of busy group.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Counseled debtors on payment options and arranged installment agreements.
- Collected funds from delinquent customers and minimized loss to save $1.000 during Month.
- Directed day-to-day collections functions.
Education
High School Graduate Office Skills -
Roosevelt High School
Minneapolis, MN06.1970
No Degree Accounting - 2011 To 2013
Anoka-Ramsey Community College
Coon Rapids, MNSkills
Outlook
CRM Software
Microsoft Windows
Salesforce
Computer Networking
Customer service
Call center
Salesforce
Windows
Microsoft Outlook
Listening Skills
Listening Skills
Front desk
Clerical experience
Medical records
Typing
Office management
QuickBooks
Google Docs
Epic
Social media management
Cash register
Accounting software
Help desk
Guest services
Retail sales
Conflict management
Conflict management
Cash handling
CRM software
POS
Sales
Marketing
Order entry
Adobe Acrobat
Public relations
Account management
Documentation review
Software troubleshooting
Financial services
Serving
Unity
Research
Spring
Order fulfillment
Data collection
Computer networking
Mobile devices
Computer hardware
Active Directory
Order management system
Machine learning
ServiceNow
Negotiation
Team management
MPLS
JD Edwards
Human resources
Manufacturing
Information security
ERP systems
Driving
Analysis skills
Customer relationship management
SAP ERP
Databases
Oracle
Workday
Continuous improvement
Microsoft Word
English
Computer skills
Time management
TCP/IP
Patient service
Multi-line phone systems
Clinical research
SAP
EMR systems
10 key typing
Phone etiquette
Data entry
Medical terminology
Organizational skills
Clinic
HIPAA
Medical scheduling
Visio
Banking
EPIC
Quickbooks
Microsoft Office
Outlook
Customer Relations
Decision-Making
Relationship Building
Verbal Communication
Quality Assurance
Team Management
Remote Office Availability
Clerical Support
Organization
Timeline
CEC Customer Experience Call Center
Allina Health
02.2022 - 11.2023
Customer Service Specialist Call Center
Huntington National Bank
09.2021 - 11.2021
Cashier
Cash Wise Liquor
03.2020 - 07.2020
Front Desk Receptionist
Riverside Finance
11.2009 - 12.2010
Skip Tracer
Xcel Energy Center
05.2006 - 03.2009
Bank Teller
U S Bank
03.2001 - 04.2005
Inbound Collections Agent
Target
11.1999 - 11.2001
High School Graduate Office Skills -
Roosevelt High School
No Degree Accounting - 2011 To 2013
Anoka-Ramsey Community College