SHA'RONNA PAYNE-HASSAN
Saginaw,MI
Summary
Crisis response team member experienced in applying skills to bring calm to critical situations. Proficient in active listening, interpersonal communication, and collaborative problem-solving techniques. Committed to providing vital support to all clients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Crisis Response
Holy Cross Services
Saginaw, MI
02.2023 - Current
- Provided crisis response and immediate safety planning for children in need of protection.
- Maintained an up-to-date knowledge base regarding current evidence-based practice standards for crisis response, trauma-informed interventions.
- Assisted in developing crisis response plans that outline steps to be taken during an emergency situation.
- Provided crisis intervention services to individuals in need of emotional support and guidance.
- Facilitated group sessions to assist clients in developing coping mechanisms for dealing with crisis situations.
- Evaluated client needs and provided appropriate referrals to community agencies or mental health professionals.
- Maintained accurate records of all case notes, progress reports, and other documentation related to client care.
- Monitored clients' progress throughout their course of treatment; adjusted interventions as needed based on changes in condition or circumstances.
- Supported clients through difficult times by providing a safe space where they could express themselves without fear of judgement or criticism.
- Provided crisis intervention services, including de-escalation techniques to ensure safety for all involved.
- Assisted in developing and implementing behavior management strategies with youth in care.
- Advocated for victims during difficult situations by filing police reports and connecting to needed services.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Maintained confidentiality through stringent handling of charts and data.
- Maintained detailed records of youths' progress, incidents, and daily activities.
- Engaged in continuous professional development to stay informed on best care practices.
- Assisted youths in developing personal goals and plans for future independence.
- Fostered a supportive and trusting relationship with youths to encourage open communication.
Youth Care Worker
Wolverine Human Services
Vassar, US
03.2020 - Current
- Ensured proper line of sight and physical supervision for youth, maintaining their safety and security needs.
- Supported children in recognizing and applying effective problem-solving techniques.
- Provided crisis intervention services, including de-escalation techniques to ensure safety for all involved.
- Participated in meetings with other staff members to discuss client progress, treatment plans, and goals.
- Monitored the physical environment to ensure the safety of clients and staff.
- Transported youth to appointments or recreational activities as needed.
- Supervised visits between parents and guardians and children placed in care.
- Created a safe environment by enforcing rules while using therapeutic approaches when necessary.
- Trained new employees on policies and procedures related to providing quality services.
- Ensured compliance with state regulations pertaining to child welfare services delivery.
- Maintained accurate records of daily activities, progress notes, and incident reports.
- Assisted in developing and implementing behavior management strategies with youth in care.
Youth Recovery Worker
Holy Cross Services
Saginaw, MI
09.2021 - 11.2022
- Offered trauma-informed support for individuals experiencing the effects of abuse, neglect, and mental health issues.
- Ensured accurate documentation of client progress and treatment plans.
- Partnered with colleagues from psychiatric and counseling backgrounds, fostering synchronized efforts to deliver effective care for clients.
- Organized wellness programs that facilitated peer interaction and supported individual rehabilitation.
- Guided transitioning clients through supervised on- and off-site visits to support their successful reintroduction into society.
- Created a safe environment for clients by enforcing facility rules and regulations.
- Attended training sessions on new developments related to addiction treatment methods.
- Encouraged open communication within recovery groups to cultivate a therapeutic environment.
- Contributed to the development and implementation of programs aimed at improving patient retention and achieving successful treatment outcomes.
Customer Service Representative
Morley Co.
Morley, US
08.2018 - 03.2020
- Demonstrated exceptional ability to manage a significant number of inbound and outbound calls promptly
- Successfully managed and resolved different customer queries through the use of relevant call center scripts
- Researched customers' requirements, clarified information as necessary, and promptly resolved issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Bachelor of Social Work - Social Work
Saginaw Valley State University
Saginaw, MI05-2026
Skills
- Customer Service
- Customer Care
- Medical Terminology
- Social Networking
- Excel
- Computer Skills
- Computer Literacy
- Microsoft Office
- Analysis Skills
- Mental Health Crisis Response
- Crisis Response
- Crisis intervention training
- Verbal crisis prevention intervention
- Youth crisis tactics
- Crisis Prevention Intervention (CPI)
- Therapeutic Crisis Intervention (TCI)
- Crisis Intervention Techniques
- First aid response
- Customer Focus & Orientation
- Reliability
- Group and individual sessions
- Youth Advocacy
- Life Skills Instruction
- Program Evaluation
- Abuse Identification
- Youth supervision
- Positive Reinforcement
- Records Management
- Community services coordination
- Behavior Management
- Educational Support
- Recreational Activities
- Mental Health Support
- Policy Development
- Youth interviewing
- Adolescent Counseling
- Child Development
- De-Escalation Techniques
- Verbal Communication
- Crisis Management
- Boundary Setting
- Active Learning
- Disability Awareness
- Safety Planning
- Suicide Prevention
- Child Protection
- Documentation skills
- Behavioral Health
- Reflective listening
Certification
- Food Handler Certificate
- CPR Certification
- Crisis Prevention Intervention (CPI)
- Building Bridges Initiative (BBI)
- Therapeutic Crisis Intervention (TCI)
- Trust Based Relational Intervention (TBRI)
Affiliations
- As a member of Zeta Phi Beta Sorority, Inc., I am committed to supporting the community through advocacy, service, leadership, and event planning.
References
References available upon request.
Timeline
Crisis Response
Holy Cross Services
02.2023 - Current
Youth Recovery Worker
Holy Cross Services
09.2021 - 11.2022
Youth Care Worker
Wolverine Human Services
03.2020 - Current
Customer Service Representative
Morley Co.
08.2018 - 03.2020
- Food Handler Certificate
- CPR Certification
- Crisis Prevention Intervention (CPI)
- Building Bridges Initiative (BBI)
- Therapeutic Crisis Intervention (TCI)
- Trust Based Relational Intervention (TBRI)
Bachelor of Social Work - Social Work
Saginaw Valley State University
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