Summary
Overview
Work History
Education
Skills
Timeline
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Sharonne Starets

Royal Oak,MI

Summary

Meticulous, detail-oriented professional certified in all areas of technical support by continuously providing outstanding, complex and comprehensive troubleshooting, problem-solving and documentation solutions as a bilingual technical writer. Offering 25 year background in multiple technical industries paired with excellent insight into forensics and systems analysis. Immaculate knowledge of standard operating systems, networking protocols. and when required, infiltrating computer systems to detect and address vulnerabilities by reviewing and providing feedback for fixes.

Overview

29
29
years of professional experience

Work History

Bilingual Senior Technical Engineering Support

SAMES KREMLIN
01.2008 - 04.2020
  • Provided first line support for various software, hardware and technical issues, streamlining internal processes to increase all resolution rates by implementing thorough diagnostic methods and tools
  • Provided after-hours support for urgent issues, ensuring minimal downtime for customers critical systems (Ford, Chrysler and Subaru along with Toyota and Boeing)
  • Simplified complex technical concepts and created clear, concise technical user guides, manuals, and online help resources in both French and English with a working knowledge of Spanish and German
  • Oversaw the entire translation project lifecycle, from initial planning to final delivery, maintaining strict adherence to deadlines and budgets in French and English
  • Boosted sales revenue and ROI metrics by implementing strategic marketing campaigns and conducting regular market research.
  • Provided thorough financial reporting analysis for strategic planning (fiscal and calendar) maintaining compliance with all financial regulations, and internal policies as they applied to both the European and North American markets
  • Ensured regulatory compliance by maintaining detailed knowledge of relevant laws affecting financial operations, critical business issues to reduce operational costs by the renegotiation of supplier contracts
  • Managed international trade operations, ensuring timely shipment and delivery of products to global customers as well as maintaining compliances by conducting regular internal audits and monitoring changes in regulations
  • Streamlined corporate travel processes by implementing cost-effective achieving significant savings on travel expenses by negotiating and maintaining contracts with airlines, hotels, car rentals

Bilingual Technical Software Hardware Support

TERADYNE
01.1998 - 12.2007
  • Efficiently diagnosed technical issues and provided exceptional diagnose support by troubleshooting processes for improved issue resolution times and minimized downtime in both French and English
  • Led a team of junior technical support call center engineers, ensuring timely delivery of high-quality support services to clients.
  • Developed and implemented training materials for new hires, resulting in faster onboarding and increased productivity.
  • Served as the primary point of contact for escalated issues, collaborating with cross-functional teams to achieve timely resolutions.
  • Streamlined processes for diagnosing hardware failures, reducing downtime for clients.
  • Improved invoice accuracy through diligent review of shipping documents and timely communication with finance department.
  • Managed complex tariff classifications, ensuring compliance with government regulations for all imported goods.
  • Built strong relationships with key stakeholders such as customs brokers, freight forwarders, and regulatory agencies for smooth import/export operations.
  • Developed cost-saving strategies by analyzing shipping routes and negotiating favorable rates with carriers.
  • Implemented new protocols to optimize team performance and deliver consistent results.
  • Conducted regular performance evaluations, identifying areas for improvement and implementing necessary changes.

Bilingual Technical Support

MSX INTERNATIONAL
01.1994 - 12.1997
  • Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients and improved customer satisfaction by efficiently diagnosing and resolving technical issues.
  • Contributed to a streamlined workflow by maintaining clear and accurate documentation of technical support cases.
  • Improved ISO management system effectiveness by implementing strategic process improvements and conducting thorough internal audits.
  • Developed and maintained comprehensive documentation to ensure compliance with industry standards and regulatory requirements.

Forensic Technician

WINDSOR POLICE
01.1991 - 12.1993
  • Enhanced evidence analysis by utilizing advanced forensic techniques and methodologies.
  • Streamlined forensic processes for improved efficiency and accuracy in data collection.
  • Conducted meticulous crime scene investigations, ensuring all relevant evidence was collected and documented.
  • Collaborated with law enforcement and legal professionals to provide expert testimony in court proceedings.
  • Increased the accuracy of DNA analyses through rigorous quality control measures and adherence to best practices.
  • Conducted thorough research on emerging forensic technologies, staying current with industry advancements to improve lab capabilities.
  • Identified previously overlooked evidence by meticulously reviewing cold case files, leading to new leads in ongoing investigations.
  • Developed a strong working knowledge of various forensic disciplines such as fingerprinting, serology, toxicology, ballistics, among others.
  • Safeguarded sensitive case information, maintaining strict confidentiality throughout the investigative process.
  • Strengthened interdepartmental collaboration between investigators and other forensic professionals through effective communication strategies.
  • Enhanced courtroom presentations with visual aids that aided jury comprehension of complex scientific concepts.
  • Established a reliable chain of custody records for all collected evidence within each investigation.
  • Contributed to successful case resolutions by providing timely completion of requested analytical tests.
  • Maintained precise documentation of analytical procedures and results according to established guidelines.
  • Ensured compliance with local regulations and professional standards by remaining up-to-date on relevant laws and industry best practices.
  • Prepared detailed laboratory reports and documentation of evidence collected.
  • Compiled and maintained records of evidence and results of laboratory tests.
  • Sifted and sorted through evidence and recorded findings.
  • Followed strict laboratory safety procedures to ensure safety of personnel and evidence.
  • Attended and examined scenes of crimes.
  • Took pictures of crime scenes and specific evidence located at scenes.
  • Utilized advanced techniques to identify and analyze evidence.
  • Facilitated seamless transfer of evidence from crime scenes to laboratory.
  • Reviewed forensic analysts' reports for technical merit.
  • Determined source and composition of evidence from examinations and tests.
  • Helped determine likely events at shootings by analyzing gunshot residue, bullet paths and blood spatter evidence.
  • Examined physical evidence such as hair, fiber or soil residues to obtain information about source and composition.

Education

Bachelor of Arts - Technical Writer French

University of Windsor
Wndsor,ON
04.1994

Skills

  • Hardware Support
  • Network Administration
  • Incident Management
  • Remote Support
  • Escalation Management
  • Cross-functional Collaboration
  • System Integration
  • Quality Assurance
  • Project Management

Timeline

Bilingual Senior Technical Engineering Support

SAMES KREMLIN
01.2008 - 04.2020

Bilingual Technical Software Hardware Support

TERADYNE
01.1998 - 12.2007

Bilingual Technical Support

MSX INTERNATIONAL
01.1994 - 12.1997

Forensic Technician

WINDSOR POLICE
01.1991 - 12.1993

Bachelor of Arts - Technical Writer French

University of Windsor

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Sharonne Starets