Sharon Pinnock
Palm Bay,US
Summary
Proven track record in enhancing travel experiences and operational efficiency, notably at WorldTime Travel & Tours. Expert in travel planning and itinerary creation, coupled with exceptional relationship management skills. Increased client satisfaction through meticulous attention to detail and adaptability. Excelled in team collaboration, fostering a culture of high performance and customer service excellence. Personable travel agent used to fast-paced, deadline-driven environments. Expert in overseas travel and cruise vacation packages. Independent Travel Agent offering more than two decades of industry experience. Terrific communicator with base of wealthy, loyal clientele. Consistently delivers best client experiences resulting in repeat business and market expansion.
Overview
25
25
years of professional experience
Work History
Independent Travel Consultant
WorldTime Travel & Tours
08.2004 - Current
- Enhanced clients'' travel experiences by crafting customized itineraries tailored to their specific needs and desires.
- Maximized efficiency in managing bookings through the use of advanced software tools and maintaining strong relationships with travel suppliers.
- Provided exceptional customer service by promptly addressing concerns, resolving issues, and offering assistance throughout the entire booking process.
- Stayed up-to-date on industry trends and emerging destinations to provide informed advice to clients seeking unique travel experiences.
- Conducted comprehensive post-trip follow-ups with clients, gathering feedback on services provided and identifying areas for improvement.
- Expanded destination knowledge by participating in educational trips offered by various tourism boards or supplier partners in order to better serve client needs based on firsthand experience or recommendations from trusted sources.
- Maintained detailed records of client preferences to ensure seamless planning for future trips while anticipating their evolving needs over time.
- Attended industry conferences and networking events to stay current on market trends and forge valuable connections within the travel sector.
- Built a loyal clientele base through consistently delivering high-quality services and proactive communication.
- Assisted clients in navigating complex visa requirements and other bureaucratic processes associated with international travel arrangements.
- Built a loyal clientele base through consistent delivery of high-quality services and proactive communication.
Risk Management Legal Assistant
NY Presbyterian Hospital
10.2022 - 06.2024
- Handled research tasks efficiently and accurately, ensuring smooth litigation operations for the legal team.
- Even when managing a high-volume workload, I consistently maintained strict attention to detail, ensuring accuracy in every task, especially in handling evidentiary documents.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal documents.
- Handled office scheduling and made notes.
Unit Clerk
NY Presbyterian Hospital
06.2018 - 10.2023
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Coordinated schedules for medical staff, optimizing workflow efficiency within the unit.
- Collected accurate insurance and billing information from patients, maximizing reimbursement rates for the hospital.
- Answered 100 unit calls per day and took messages for healthcare staff to maximize team productivity.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Prepared admissions charts and scanned records.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
Owner/Travel Consultant
T & P Travel, Inc.
12.1999 - 07.2004
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Trained and motivated employees to perform daily business functions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Education
Bachelor of Science - Health Information Management
SUNY Polytechnic Institute
Utica, NY05.2026
No Degree - Liberal Arts And General Studies
New York City College of Technology of The City University of New York
Brooklyn, NY04.2013
Bachelor of Science - Health Administration
Long Island University
Greenvale, NY05.2009
Associate of Science - Healthcare Management
Katharine Gibbs School - Melville
Melville, NY09.2005
Skills
- Destination knowledge
- Travel Arrangements
- Customer Service
- Multitasking
- Problem-solving abilities
- Adaptability and Flexibility
- Attention to Detail
- Organizational Skills
- Self Motivation
- Team building
Hobbies - Traveling, reading, cooking, history, and gardening.
I enjoy visiting new and familiar countries and places. While traveling, I participate in cooking classes or watch how dishes are made so I can try them when I am home. I love to watch cooking shows and try new recipes. I consider myself a foodie. I love reading, watching, and learning about history. For relaxation, I love reading good books and gardening.
Timeline
Risk Management Legal Assistant
NY Presbyterian Hospital
10.2022 - 06.2024
Unit Clerk
NY Presbyterian Hospital
06.2018 - 10.2023
Independent Travel Consultant
WorldTime Travel & Tours
08.2004 - Current
Owner/Travel Consultant
T & P Travel, Inc.
12.1999 - 07.2004
Bachelor of Science - Health Information Management
SUNY Polytechnic Institute
No Degree - Liberal Arts And General Studies
New York City College of Technology of The City University of New York
Bachelor of Science - Health Administration
Long Island University
Associate of Science - Healthcare Management
Katharine Gibbs School - Melville
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