SHARON R. CRUMBLIN
Program Manager
8000 Hathaway Ln, Killeen,Texas
Summary
Equal Employment Opportunity Specialist with over 15 years of experience in strategic planning, complaint processing, mediation, program management and workforce analysis. Expert in networking, process improvements, advisory support and customer service. Decisive leader ready to leverage background in program management to expand organizational success.
Overview
16
16
years of professional experience
Work History
Outreach Program Manager
Department of Defense US Army Futures Command Headquarters
Austin, Texas
11.2022 - Current
- Establish and sustain mutually beneficial partnerships, collaborations and relationships between Army Futures Command, Accredited Historically Black and Tribal Colleges, Hispanic Serving Institutions, and Universities.
- Develop and implement outreach program resulting in students having an opportunity to explore ideas and possibilities in science, technology, education and math(STEM).
- Promote and produce unique community events, workshops, and community dialogues on diversity problems
- Facilitate community collaboration and partnerships, and support city and state initiatives to offer culturally appropriate community programs, observances, and services that resulting in a 2 percent increase applicant pool
- Create presentations outlining proposed solutions for addressing challenges encountered during program execution
- Oversee program compliance with requirements, schedule and budget
- Manage external client and business partner relationships
- Mediate conflicts between employees and facilitated effective resolutions to disputes
- Communicate regularly with external partners to ensure alignment of strategies and goals
- Manage program budgets and timelines, ensuring projects stayed on track and within allocated resources
- Draft reports for senior management highlighting key milestones achieved throughout the program lifecycle.
Equal Employment Specialist/Executive Assistant
Department of Defense US Army Futures Command Headquarters
Austin, Texas
05.2021 - 11.2022
- Develop, implement, monitor and evaluate the Equal Employment Opportunity (EEO) Program resulting in a Model EEO Program.
- Collaborate with several servicing EEO and legal offices worldwide providing EEO service support to the workforce monthly to streamline complaint updates, provide early resolution, and communicate organizational EEO needs
- Provide prompt responses to higher headquarters, Army, DoD and EEOC regarding investigations, court orders, acceptance and/or dismissal of complaints of discrimination IAW appropriate statutory and regulatory guidance to avoid subjecting the Army and Command to Sanctions and/or Default Judgments
- Lead EEO Specialist completed annual MD 715, 462, FEORP, and DVAAP reports for timely submission by collaborating internally with EEO team on program areas, G1 on outreach, recruitment, development, and retention initiatives, and soliciting input from tenant units' organizational accomplishments on a regular and recurring basis, highlighting MD-715 program strengths, deficiencies, action plans and accomplishments, resulting in establishing a Model EEO Program
- Identify a key program deficiency regarding an Anti-Harassment Program and led the initiative to address the deficiency by collaborating with the AFC Deputy Command General, senior management, and legal to establish an Anti-Harassment policy with standard operating procedures and basic training to implement the AFC Anti-Harassment policy
- ATAAPS Timekeeper, Government Purchase Cardholder (GPC) controlled EEO expenditures and reimbursements to meet office regulations
- Defense Travel Clerk (DTS) approves/reviews upcoming travel vouchers and reimbursements
- Provided advisory services to leadership and employees in resolving complex issues
- Analyze key performance indicators to identify effective strategies
- Display strong telephone etiquette, effectively handling difficult calls
- Facilitate productive military and civilian customer relationships through intentional external communications
- Analyze data from climate surveys to identify trends in workforce behavior
- Revise and maintain master calendar to coordinate meetings across multiple time zones
- Identified areas where improvements could be made in order to increase productivity
- Exercised versatility in fast-paced, agile work environments
- Addressed harassment allegations, work complaints or other employee concerns
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives
- Reviewed incoming reports, applications and memos to determine workplace priorities
- Compiled meeting agendas and supportive materials ahead of meetings
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow
- Took detailed notes in meetings and disseminated information afterward
- Coordinated multiple schedules using online calendaring system
- Facilitated communications by forwarding emails, transferring calls and filing documents
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
EEO Specialist/Affirmative Action Employment Manager
Department of Defense III Corps Equal Employment Opportunity Office
Fort Hood, Texas
02.2017 - 05.2021
- Advise management in developing and carrying out effective affirmative action plans by identifying barriers to equal employment opportunity and recommending changes in management policies and practices to eliminate barriers
- Conduct studies and surveys to identify and analyze EEO barriers
- Conduct educational EEO training sessions and develop training materials, brochures, and other technical assistance materials for over 5,000 civilian employees
- Mentor, lead, and provide on-the-job training to others
- Monitor the progress of all formal complaint processing including investigations, attempted resolutions, and hearings
- Prepare, review and audit acceptances and dismissals, and record transmittal letters/Memorandums to EEOC
- Conduct sufficiency reviews and/or audits of EEO Counselor reports and Reports of Investigation (ROI)
- Ensure agency's database and records are up to date and consistent with Record retentions policies
- Maintain and update Agency's EEO Complaints databases (ie., FEDSEP, iComplaints, IRCMS, EEO MD715 Reporter, BoBi, ETK and DCPDS) as required
- Prepared briefing presentations on the complaints processing program and related issues
- Prepare and submit annual MD715 report, Discrimination Complaints (Form 462) to the EEOC and NoFEAR Act reports to all required entities before recommended suspense
- Conduct inquiry into informal and formal EEO complaints and allegations
- Review and analyze the merits of informal and formal complaints of discrimination at various stages
- Respond to written correspondence or oral inquiries regarding complaints from aggrieved persons, legal representatives, and management officials
- Provide advice, counsel, and/or instruction regarding complaints processing to all levels of management, serviced activities, and organizations to resolve problems connected with pre-complaints and formal complaints of discrimination
- Keep management apprised of patterns of discrimination and sensitive or potentially volatile situations that could evolve into a formal complaint
- Draft responses to correspondence from complainants, managers, supervisors, field EEO staff, employees, congressional officials, special interest groups, and the public on matters pertaining to complaint cases, general inquiries, affirmative employment, and technical assistance.
Equal Employment Opportunity Specialist
Department of Defense- III Corps Equal Employment Opportunity Office
Fort Hood, Texas
02.2012 - 02.2017
- Evaluate procedures and carry out comprehensive research of cases filed in the Fort Hood Office; Formulated EEO reports and administer informal and formal discrimination complaint process; Serve as subject matter expert to employees, managers, and regarding reasonable accommodation responsibilities and prevention of disability discrimination and religious complaints
- Ensure a positive employee experience in response to requests through managing a caseload open accommodation request
- Facilitate and engaged in the ADA interactive process including consulting with internal and external providers and departments to understand job requirements, individual disability limitations, and feasibility of requested accommodations
- Assist with the scheduling of EEO and non-EEO Alternative Dispute Resolution (ADR) cases with the Union and management to discuss employee allegations; Describe acceptance and dismissal decisions; Evaluate investigative plans and manage outside agency inquiries; Maintained an electronic database of all registered complaints; Formulate written correspondence and policy letters; Outline settlement agreements and perform compliance duties
- Develop a variety of EEO Human relations training classes for new employees, managers, and supervisors, including but not limited to EEO policies and procedures, anti-harassment, reasonable accommodation, supervisor training, team building training, conflict resolution, diversity, multi-generational workforce, effective communications, attitude and behaviors, self-awareness, group dynamics, appropriate workplace behavior, leadership, and considerations for others
- Provide policy and procedure guidance to management and employees.
Equal Employment Opportunity Technician/EEO Counselor
Department of Defense-III Corps Equal Employment O
Fort Hood, Texas
06.2008 - 02.2012
- Provide regulatory and technical guidance to all Equal Employment Specialists, complainants, and mangers, during the initial pre-complaint process
- Advisor to EEO manager of any processing deficiencies, performed administrative functions in line with technical oversight of clerical staff ensuring correspondence, editing, format and grammar
- Thoroughly processed complaints in a timely manner, assuring a quality of work meets the needs of the organization
- Process informal and formal cases in accordance with agency guidelines and timeframes
- Provide advisory support services to customers via phone or email communication
- Greet visitors in a professional manner, responding to inquiries and directing them to appropriate personnel
- Organize and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
- Compose letters, memos, reports, emails, presentations and other written correspondence as required by management staff
- Maintain office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies
- Ensure efficient operation of office equipment such as printers, copiers and fax machines
- Assist with the planning of special events by arranging catering services, securing venues and ordering promotional materials
- Coordinate mailings including sorting mail, preparing packages for shipping via courier service or postal service
- Enter data into spreadsheets using Microsoft Excel or other similar programs
- Develop project plans for various tasks assigned by upper management
- Inventory and order supplies for office
- Schedule appointments, meetings and events for management staff.
Education
Doctoral Degree in Business Administration -
Walden University
05.2025
Master's Degree in Social Work -
Texas A&M University, Commerce
05.2022
Master's Degree in Business Administration/Human Resources -
Texas A&M University, Commerce
01.2009
Skills
- Proficient in Microsoft Office A365
- Workforce Data Analysis
- Workplace Mediation
- Program Management
- Risk Analysis and Management
- Management Collaboration
- Community Outreach
- Training and Development
- Complaints Manager
- Advisory Support
- Office Management
- Strategic Planning
- Policy Implementation
Certification
- Certified EEO, ETK Trainer, Department of Army, 2023
- Commissioned Notary Public, State of Texas, 2015 to Present
- Certified Federal Mediator, Federal Mediation & Conciliation, 2015
- Disability Program Manager, Department of Defense, 2014
- Special Emphasis Program Manager, Department of Defense, 2014
- Equal Employment Opportunity Specialist, Department of Defense, 2014
- Equal Employment Opportunity Counselor, Department of the Army, 2009
Accomplishments
- Women of Color, Rising Star Awardee of 2023
- Department of the Army Commander's Civilian Service Award
- Department of the Army Civilian Service Commendation Medal
- Department of the Army Civilian Service Achievement Medal
Timeline
Outreach Program Manager
Department of Defense US Army Futures Command Headquarters
11.2022 - Current
Equal Employment Specialist/Executive Assistant
Department of Defense US Army Futures Command Headquarters
05.2021 - 11.2022
EEO Specialist/Affirmative Action Employment Manager
Department of Defense III Corps Equal Employment Opportunity Office
02.2017 - 05.2021
Equal Employment Opportunity Specialist
Department of Defense- III Corps Equal Employment Opportunity Office
02.2012 - 02.2017
Equal Employment Opportunity Technician/EEO Counselor
Department of Defense-III Corps Equal Employment O
06.2008 - 02.2012
Doctoral Degree in Business Administration -
Walden University
Master's Degree in Social Work -
Texas A&M University, Commerce
Master's Degree in Business Administration/Human Resources -
Texas A&M University, Commerce
- Certified EEO, ETK Trainer, Department of Army, 2023
- Commissioned Notary Public, State of Texas, 2015 to Present
- Certified Federal Mediator, Federal Mediation & Conciliation, 2015
- Disability Program Manager, Department of Defense, 2014
- Special Emphasis Program Manager, Department of Defense, 2014
- Equal Employment Opportunity Specialist, Department of Defense, 2014
- Equal Employment Opportunity Counselor, Department of the Army, 2009
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