Sharon (Sherri) Cain
Thomasville,GA
Summary
Marketing and Customer Service professional with over 20 years experience in creating and implementing marketing plans and fostering internal and external customer relationships. Offer expertise in event coordination, execution of customer marketing programs, public relations and internal team communication. Integral part of marketing utilities to customers and growing cable TV and Internet brand. Successfully planned large community festivals as well as multiple smaller community events including internal and community meetings each year. Looking to expand my marketing experience.
Overview
31
31
years of professional experience
Work History
Patient Financial Service Representative
McIntosh Clinic
Thomasville , GA
2023.09 - Current
- Positive patient interaction including greeting patients as they enter the clinic and helping to direct them to the correct location for their appointment(s).
- Patient verification and records updates.
- Insurance verification.
- Patient check in/out.
- Maintaining patient files and helping organize patient information for coding specialists.
Development Coordinator
Pebble Hill Plantation
Thomasville , GA
2023.01 - 2023.03
- This position was a temporary, contracted position for a special event.
- Worked closely with senior leadership to establish funding objectives and devise workable development plans.
- Managed in-house solicitation mailings and other fundraising initiatives by creating and routing materials, generating mailing lists, executing mail merges and overseeing collation and mailings.
- Coordinated with prospective donors to receive corporate sponsorships.
- Maintained Excel spreadsheet of pending and received donations.
- Assisted in the coordination of a large, first-time event and engaged with donors.
Community Outreach Mgr/Marketing Dir/Tourism Mgr
City of Thomasville GA
Thomasville , GA
1998.12 - 2022.09
- Extensive experience working to coordinate goals, objectives and events with internal team members.
- Established positive relationships with community groups, stakeholders and volunteers to coordinate strategic efforts.
- Scheduled, coordinated and held meetings, supervising team members and other community members.
- Promoted productive interactions within the community and facilitated citizen participation.
- Planned and managed different community meetings, public forums and outreach events.
- Conducted outreach to local community leaders and progressive organizations and assisted with local and regional on-site events.
- Participated in multiple community meetings and worked evening and weekend events.
- Planned, scheduled, created and posted social media for the City of Thomasville, Tourism Department and CNSNext (cable TV and high speed Internet service).
- Maintained and updated information for the City of Thomasville, Tourism Department, Main Street Department and CNSNext websites.
- Extensive Customer Service experience while I was Marketing Director managing the Call Center and Internet Technical Support.
- Helped grow new cable TV and internet service to include over 60 percent of the market and established brand recognition.
- Managed Marketing budget for the City of Thomasville.
- Created marketing plan, including advertising, for City of Thomasville services.
- While Tourism Manager, I developed tourism marketing plans for Thomasville regionally, state-wide and nationally.
- Planned large community festivals and events as well as smaller events, tours and meetings for the City of Thomasville.
Sales Associate
Chaparral Boats
Nashville , GA
1993.08 - 1997.10
- Entered boat orders into production system.
- Prepared weekly boat production schedules and created unique boat serial numbers.
- Created invoices and secured financing from national financial institutions for large loads of boats.
- Worked with team members and dealerships across the United States to schedule deliveries of boats.
- Assisted Sales Director and five geographic sales representatives to achieve company sales objectives.
- Created retail materials used by dealerships for sales.
- Attended yearly Dealer Boat Show to assist with orders and event coordination.
Education
Bachelor of Arts - Marketing
Valdosta State University
Valdosta, GA05.1993
Bachelor of Arts - Management
Valdosta State University
Valdosta, GA05.1993
Skills
- Community Outreach and Public Relations
- Community Meeting Arrangements
- Effective at Team Member and Customer Communication and Coordination
- Served as Liaison Between the City of Thomasville, Local Businesses, Customers and Community Members
- Create and Distribute Press Releases to Local and Regional Press
- Social Media Planning and Posting
- Monthly Internal and External Newsletter Creation Using Constant Contact
- Website Maintenance
- Budget Management
- Community Outreach
- Team Management
- Customer Service
- Relationship Building
- Microsoft 360 Office
Affiliations
- Completed two leadership classes through the Chamber of Commerce.
- Original member of the City of Thomasville's Diversity, Equity and Inclusion Team.
- Original member of the City of Thomasville's Community Relations Team.
- Southeast Tourism Society Travel Marketing Professional (TMP) certification.
Timeline
Patient Financial Service Representative
McIntosh Clinic
2023.09 - Current
Development Coordinator
Pebble Hill Plantation
2023.01 - 2023.03
Community Outreach Mgr/Marketing Dir/Tourism Mgr
City of Thomasville GA
1998.12 - 2022.09
Sales Associate
Chaparral Boats
1993.08 - 1997.10
Bachelor of Arts - Marketing
Valdosta State University
Bachelor of Arts - Management
Valdosta State University
Similar Profiles
Madison FairclothMadison Faircloth
Medical Records Clerk at McIntosh ClinicMedical Records Clerk at McIntosh Clinic
Kinsley McIntoshKinsley McIntosh
Secretary at McIntosh TruckingSecretary at McIntosh Trucking
Braxton MaasBraxton Maas
Laborer at McIntosh Contracting RoofingLaborer at McIntosh Contracting Roofing