SHARON HAYDEN
Greenville,SC
Summary
Dependable Health Information Specialist with 10+years track record of success in medical records management. Focused on delivering exceptional results through strong time management, communication and team work abilities. Enthusiastic and committed to accuracy, with great decision-making skills. Familiar in scanning experience, knowledge of filing systems and standards. Able to multi-task, efficiently manage changing priorities. Excellent organizational and attention to detail.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
TITLEMAX
Easley, SC
02.2020 - 03.2020
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Assistant Manager
CHECK INTO CASH
Simpsonville, SC
12.2019 - 01.2020
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Advanced to keyholder and assistant manager-in-charge in manager's absence.
Health Information Specialist
MIDSTATE MEDICAL CENTER
Meriden, CT
05.2007 - 05.2018
- Maintained accuracy, completeness, security for medical records
- Reviewed charts, flagged incomplete or inaccurate information
- Communicated effectively with staff, patients, requesters by email, telephone
- Kept accurate log of all requests for release of information
- Ensure medical records are received and filed correctly, electronic within timeframe
- Verifies receipt of all discharge records into medical record department by checking against daily reports, follows up with other department for charts not received within established timeframe guidelines
Research Assistant, Contract
YALE UNIVERSITY SCHOOL OF MEDICINE
New Haven, CT
05.2005 - 07.2006
- Performed HIV, Drugs and Alcohol experiment regiment, research over course of 6 months to test for results, documented all findings
- Analyzed statistical data using both modern, traditional methods
- Cleaned, maintained equipment in good working order
- Assisted in research support of data processing operations for large survey research projects
- Validated incoming data to check accuracy and integrity of information while independently locating, correcting concerns
Regional Area Manager, HIM, ROI
UNITED RECORD MANAGEMENT
Syracuse, NY
02.2002 - 05.2005
- Maintained records management functions for 10 Hospital northeast with responsibility for staff of 35 employees
- Managed all facets of operation including human resources/ recruitment, finance, clients relationship, compliance , technology, and bottom-line profitability
- Traveled extensively to office location to oversee operations, as well as HIPAA, OSHA compliance
- Directed new start-up for multiply hospital in staffing, training policies and procedures, installation of technology and telecommunications
Education
Certificate - Property Management
WYATT INSTITUTE oF REAL ESTATE
Greenville, SC09.2019
Certificate - Real Estate
Gateway Community College
New Haven, CT02.2018
Certificate - Health Claims Specialist
Branford Hall Career Institute
Branford, CT06.2008
Certificate - Medical Office Specialist
OIC BUSINESS TRAINING CENTER oF GREATER NEW HAVEN
New Haven, CT04.1997
Skills
- Medical Knowledge & terminology
- Hippa & OSHA Compliances
- Team Building, problem Solving
- Staff Training & Development
- Customer Service Internal & external
- Accounts Payable & Receivable
- Medical Coding CPT, ICD 9 beginner
- Policies & Procedures
- Effective information delivery
- Medical Records Completion
- Strong verbal communication
- Drug abuse prevention
Timeline
Assistant Store Manager
TITLEMAX
02.2020 - 03.2020
Assistant Manager
CHECK INTO CASH
12.2019 - 01.2020
Health Information Specialist
MIDSTATE MEDICAL CENTER
05.2007 - 05.2018
Research Assistant, Contract
YALE UNIVERSITY SCHOOL OF MEDICINE
05.2005 - 07.2006
Regional Area Manager, HIM, ROI
UNITED RECORD MANAGEMENT
02.2002 - 05.2005
Certificate - Property Management
WYATT INSTITUTE oF REAL ESTATE
Certificate - Real Estate
Gateway Community College
Certificate - Health Claims Specialist
Branford Hall Career Institute
Certificate - Medical Office Specialist
OIC BUSINESS TRAINING CENTER oF GREATER NEW HAVEN
Similar Profiles
Hilda GonzalezHilda Gonzalez
General Manager at TitleMaxGeneral Manager at TitleMax
Brandon MorrisonBrandon Morrison
General Manager of Operations at TitleMaxGeneral Manager of Operations at TitleMax
Tara GraterTara Grater
General Manager at TitlemaxGeneral Manager at Titlemax