SHARON T. SCOTT
Chesapeake,VA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
15
15
years of professional experience
Work History
Inside Sales Representative/ Customer Care Representative
Dominion Enterprises
01.2019 - Current
- Make 100-plus outbound cold calls a day to Real Estate Professionals, nationwide, creating and expanding company data base of potential clients
- Applying discovery questions to learn what the Agent/Broker’s pain points are in regards to his Real Estate marketing needs
- Partner with Agent/Broker to create the most effective branding and marketing plan to fit their objective
- Educate Clients to get the most from their marketing products
- Listen to Clients questions, concerns to efficiently and correctly address their needs
- This can include unlocking accounts, resetting passwords, registering Clients for our online payment portal, providing copies of agreements and billing histories, answering billing questions, explaining agreement terms, making updates to Agent/Broker profiles, dashboards and websites, and escalating Client concerns to the appropriate Manager.
Supplier Relationship Manager
Sutherland Global Services
01.2015 - 01.2018
- Train Corporate Finance Executives to utilize online platform
- Conduct online research
- Assist with QA and coaching of team members
- Assist in the hiring process
- Assist with new hire training
- Responsible for generating monthly individual and team revenue goals.
Sales Representative
Harris Connect
01.2012 - 01.2014
- Answered Inbound calls
- Made Outbound call as required
- Collected contact information
- Upsold various products that applied to the customers’ needs
- Overcame customer’s objections
CORPORATE TRAINER
HOURLY KEY, Don Pablo’s Mexican Kitchen
01.2000 - 01.2007
- Supervised staff of 7 to 15 serves
- Oversaw flow of service
- Addressed concerns of guests
- Resolved issues
- Created, organized, and presented training material and programs
- Served as part of the Trouble –Shooting Team which was sent to under-performing units
- There we would observe operations, identify areas of improvement, then create a plan of action.
Education
Associate of Applied Science - Small Business Management
Mississippi Gulf Coast Community College
Gulfport, MS1986
Skills
- SKILLS & ABILITIES:
- 20 years of experience in Call-Center, Hospitality and Retail industries Seasoned Manager, Supervisor, Team Leader, and Trainer
- Lead Prospecting
- Account Servicing
- Maintaining Customer Database
- Consultative Selling Techniques
- B2B Sales
- Sales Representation
- Client Development and Retention
Additional Information
- Additional experience & references available upon request.
Timeline
Inside Sales Representative/ Customer Care Representative
Dominion Enterprises
01.2019 - Current
Supplier Relationship Manager
Sutherland Global Services
01.2015 - 01.2018
Sales Representative
Harris Connect
01.2012 - 01.2014
CORPORATE TRAINER
HOURLY KEY, Don Pablo’s Mexican Kitchen
01.2000 - 01.2007
Associate of Applied Science - Small Business Management
Mississippi Gulf Coast Community College
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