Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Sharonte Harris

Las Vegas,NV

Summary


Versatile and results-oriented professional with a comprehensive background. Proven ability to navigate complex financial landscapes, initiate and process insurance claims, deliver exceptional customer service, and ensure accurate eligibility verification for healthcare services. Adept at analyzing data, troubleshooting issues, and maintaining a strong customer focus. Demonstrated success in collaborating with diverse teams and providing strategic solutions to enhance organizational efficiency. Seeking a challenging role where my diverse skill set and commitment to excellence can contribute to achieving organizational goals.


Brings a proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions to meet clients' needs. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Credit Analysis Operations

Barclays
06.2019 - Current
  • Managed a portfolio of 100+ high-value corporate accounts in the credit department
  • Conducted comprehensive financial analysis, assessed creditworthiness, and made data-driven recommendations
  • Reduced the company's bad debt ratio by 15% and contributed to an increase in revenue of $500,000 over a year
  • Analyze credit data and financial statements to determine the creditworthiness of clients and prospective borrowers
  • Evaluate the risk associated with various lending transactions and make data-driven recommendations
  • Prepare detailed credit reports and make loan approval or denial recommendations based on analysis
  • Monitor the credit performance of existing clients and proactively identify potential risks
  • Ensure compliance with regulatory requirements and internal policies.

Claim Initiation Specialist

Bank Of America
04.2022 - 05.2023
  • Managed a portfolio of 100+ high-value corporate accounts in the credit department
  • Conducted comprehensive financial analysis, assessed creditworthiness, and made data-driven recommendations
  • Reduced the company's bad debt ratio by 15% and contributed to an increase in revenue of $500,000 over a year
  • Analyze credit data and financial statements to determine the creditworthiness of clients and prospective borrowers
  • Evaluate the risk associated with various lending transactions and make data-driven recommendations
  • Prepare detailed credit reports and make loan approval or denial recommendations based on analysis
  • Monitor the credit performance of existing clients and proactively identify potential risks
  • Ensure compliance with regulatory requirements and internal policies.

Eligibility Representative, Patient Access

Accredo Health
02.2018 - 09.2021
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Contributed to team sales goals by upselling products and services to customers.
  • Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
  • Developed comprehensive reports, enabling management to make informed decisions based on accurate data analysis.
  • Exceeded performance metrics consistently by accurately determining program eligibility within established timeframes.

Customer Service Representative

USAA Bank
04.2016 - 04.2019
  • Act as the first point of contact for customers, providing prompt and professional assistance with their inquiries and concerns
  • Handle a variety of customer transactions, including deposits, withdrawals, and account inquiries
  • Provide information on bank products and services to customers and promote cross-selling opportunities
  • Resolve customer issues and complaints, ensuring high levels of customer satisfaction
  • Maintain accurate records of customer interactions and transactions
  • Adhere to all banking regulations and security procedures
  • Demonstrated exceptional problem-solving and communication skills to resolve issues and provide financial guidance
  • Maintained a 98% customer satisfaction rate and received recognition for consistently achieving high-resolution rates.

Education

Digital Marketing -

University of Nevada, Las Vegas (UNLV)
Las Vegas, NV
08.2020

Health Insurance Literacy

Coursera
06.2019

HIPAA Compliance Training

HealthStream
02.2019

Cheyenne HS
Las Vegas, NV
01.2016

Skills

  • Telecommuting Proficiency
  • Database Management Expertise
  • Proficient in Data Analytics
  • Client-Centric Empowerment
  • Proficient in Microsoft software, and experienced in troubleshooting tech issues
  • Knowledge of Health Insurance Portability and Accountability Act (HIPAA) regulations to ensure patient information confidentiality
  • Client Relationship Building
  • Technical Support
  • Paperwork Processing

Accomplishments

    Effective Remote Collaboration: Successfully collaborated with remote team members, fostering a positive virtual work environment and contributing to the overall success of the team.

    Implemented Cybersecurity Measures: Implemented and adhered to cybersecurity best practices, ensuring the secure handling of sensitive information and preventing security breaches.

    Maintained High Compliance with HIPAA Regulations: Ensured strict adherence to Health Insurance Portability and Accountability Act (HIPAA) regulations, maintaining the confidentiality and security of patient information.

    Improved Eligibility Verification Accuracy: Implemented process improvements that led to an increase in the accuracy of eligibility verifications, reducing errors and ensuring correct information for patients.



Certification

  • Chartered Financial Analyst (CFA)
  • Certificate in Quantitative Finance (CQF)

Timeline

Claim Initiation Specialist

Bank Of America
04.2022 - 05.2023

Credit Analysis Operations

Barclays
06.2019 - Current

Eligibility Representative, Patient Access

Accredo Health
02.2018 - 09.2021

Customer Service Representative

USAA Bank
04.2016 - 04.2019

Digital Marketing -

University of Nevada, Las Vegas (UNLV)

Health Insurance Literacy

Coursera

HIPAA Compliance Training

HealthStream

Cheyenne HS
Sharonte Harris