Summary
Overview
Work History
Education
Skills
Awards
Languages
Mailing Address
Timeline
Generic

Sharon V. Hannah

Lake City,USA

Summary

Dedicated Customer Support Specialist with a proven track record of exceeding customer expectations and enhancing satisfaction in challenging environments. Demonstrates exceptional skills in communication and problem-solving, effectively reducing customer dissatisfaction through proactive engagement and tailored solutions. Committed to leveraging career experiences to contribute positively to organizational goals while serving diverse populations.

Overview

23
23
years of professional experience

Work History

Customer Service Professional

Lowe's
Mooresville, North Carolina
06.2022 - Current
  • Answer inbound calls from customers, service providers and stores to provide installation project support
  • Manage outbound tasks and make outbound calls to customers, providers, stores and vendors in order to provide updates or gather project information
  • Conduct initial contact with customer and service providers to provide centralized contact information and project expectations in order to verify project scope and ensure alignment
  • Ensure projects are scheduled within the SLA by the service provider and provide confirmation to the customer
  • In coordination with stores and customers, arrange product delivery to ensure work can begin on time
  • Ensure all required compliance documents related to permits and Lead Safe Practices are uploaded in the appropriate system
  • Manage and resolve Work Order issues (post project completion) including assessment of related costs and the potential of service provider and/or vendor charge backs
  • Submit accurate and thorough documentation of all interactions related to the project in appropriate technology tools (i.e., Installation Management System, myRedVest and Salesforce)
  • Practice active listening skills with customers, service providers, stores and vendors in order to deliver an excellent customer experience and promote team collaboration
  • Deliver consistent service by referring to and executing defined processes and providing feedback that will enhance current processes
  • Drive for results by consistently achieving goals and completing tasks/activities on time
  • Build effective relationships with others by organizing information, sharing information with coworkers and leaders and seeking performance feedback
  • Adapt to a fast-paced environment with evolving processes

Online Reseller (Small Business Owner)

DDM99
Lake City, South Carolina
03.2022 - Current
  • Acquiring products for resell
  • Marketing and Advertising of products
  • Writing item descriptions
  • Research and Pricing of Items
  • Payment Processing
  • Assuring quality of products
  • Packing and Shipping
  • Bookkeeping
  • Answering inquiries from buyers and potential buyers

Private Duty Caregiver (self-employed)

Lake City, South Carolina
01.2015 - 05.2023
  • Assist Disabled Veteran with Brain Tumor, Post Traumatic Stress Disorder, Depression and Anxiety with activities of daily living
  • Assisted with Physical and Occupational Therapy due to Stroke and Brain Tumor
  • Carry out other daily care plans created by primary doctor, specialists, nurse practitioners and nurses
  • Maintain daily medical records, medical logging, bill pay and other administrative needs
  • Provide daily emotional and social support
  • Transport and accompany client to and from doctor's appointments

Paralegal & Office Manager

Barr Law
Kingstree, South Carolina
10.2011 - 09.2014
  • Prepared legal documents for Personal Injury, Worker's Compensation, Domestic, Criminal, Property, Probate and Consumer cases
  • File Pleadings in courts in the State of South Carolina
  • Researched statutes, decisions, legal articles and codes
  • Prepared for trial by organizing exhibits and other key evidence for attorneys
  • Worked as a team with attorneys, administrative assistants and fellow paralegals
  • Conduct client pre-interviews and intake
  • Developed a working relationship with courts, clients, debtors and attorneys
  • Managed financial accounts of the firm and records of clients with the highest level of confidentiality and discretion
  • Request, review and maintain clients' medical records
  • File, scan and mail correspondences
  • Developed and rolled out new policies and procedures in order to improve office functioning and client satisfaction
  • Streamlined daily reporting information entry for efficient record keeping purposes
  • Served as Power of Attorney for the law firm in order to conduct financial transactions for case settlements and office expenses in attorney's absence
  • Conducted law firm accounting and banking duties daily in office and with local bank
  • Entered financial information into accounting system in order to perform duties such as payroll, office purchasing, vendors and client payout
  • Prepared Invoices for client settlement case
  • Prepare client disbursements
  • Conduct audits

Private Duty Caregiver (self-employed)

Cades, South Carolina
01.2007 - 12.2011
  • Assisted elderly immobile individual with numerous medical conditions with activities of daily living
  • Provided social and emotional support
  • Carried out care plan daily created by primary doctor, specialists, nurses, social workers and therapists
  • Prepared and administered medication
  • Transported and assisted client to, during and from doctor appointments
  • Administrative duties such as: scheduling appointments and services, medical logging and bill pay
  • Prepared meals daily
  • Provided 24-hour care upon request

Front Desk Receptionist

Barr Law
Kingstree, South Carolina
08.2011 - 10.2011
  • Receiving visitors and clients at the front desk by greeting, welcoming, directing and announcing them appropriately
  • Navigating clients throughout the office
  • Scheduling appointments
  • Answering, screening and forwarding incoming phone calls
  • Sending, receiving and sorting daily mail
  • Make copies
  • Archive documents
  • Handle inquiries and complaints
  • Answered and forward emails
  • Input client In-take forms
  • Fax documents
  • Plan travel arrangements for attorney both in and out of state

Instructional Assistant and Plato Lab Facilitator

Florence County School District Three
Lake City, South Carolina
01.2002 - 12.2005
  • Assisted the lead teacher with daily classroom instruction
  • Assisted teaching students with behavioral issues, speech impediments, Autism and Social-Emotional Disorders
  • Worked one-on-one with students who were having difficulty with aspects of learning as needed in areas of: English Language Arts (ELA), Math, Science and Social Studies
  • Created individualized plans when working with students in one-on-one and group settings
  • Substituted for teachers in Kindergarten-5th grade if needed
  • Provided co-teaching with lead teacher
  • Member of school's first responder's team
  • Provided oral testing for students in order to make sure quarterly goals were being met based of district, state and federal standards
  • Performed administrative yearly school registration duties
  • Monitored students in order to enforce bus safety loading and unloading daily
  • Carried out teaching duties in Lead teacher's absence

Education

Excellence in Online Teaching Course -

John Hopkins University
Baltimore, Maryland
05.2023

Leading Healthcare Quality and Safety -

George Washington University
Washington, D.C.
02.2023

Life Coach Certification -

IAP Career College
Alberta, Canada
10.2022

Masters in Human Services -

Capella University
Minneapolis, MN
06.2008

Bachelors of Social Work -

Limestone (College) University
Ganey, SC
05.2006

Bachelors of Psychology -

Limestone (College) University
Ganey, SC
05.2006

Associates of Arts - Major

Florence-Darlington Technical College
Florence, SC
01.2002

Associates in Human/Public Services -

Florence-Darlington Technical College
Florence, SC
05.1999

Skills

  • Salesforce Proficiency
  • Advanced Microsoft Application Skills
  • Experienced with Google Workspace
  • Data Management
  • Digital Tools Proficiency
  • Collaborative Software Proficiency
  • Typing Speed: 43 WPM
  • Effective Time Management
  • Strategic Development
  • Spatial Organization
  • Goal Achievement Planning
  • Driven Professional
  • Analytical Strategic Insight
  • Effective Communication
  • Support Collaborative Success
  • Leadership Skills
  • Situational Strategy Development
  • Detail-Oriented Approach
  • Customer Complaint Management

Awards

  • Capella University, President's List
  • Capella University, Dean's List
  • Limestone (College) University, President's List
  • Limestone (College) University, Dean's List
  • Florence-Darlington Technical College, President's List
  • Florence-Darlington Technical College, Dean's List

Languages

English

Mailing Address

PO Box 1744, Lake City, SC, 29560

Timeline

Customer Service Professional

Lowe's
06.2022 - Current

Online Reseller (Small Business Owner)

DDM99
03.2022 - Current

Private Duty Caregiver (self-employed)

01.2015 - 05.2023

Paralegal & Office Manager

Barr Law
10.2011 - 09.2014

Front Desk Receptionist

Barr Law
08.2011 - 10.2011

Private Duty Caregiver (self-employed)

01.2007 - 12.2011

Instructional Assistant and Plato Lab Facilitator

Florence County School District Three
01.2002 - 12.2005

Excellence in Online Teaching Course -

John Hopkins University

Leading Healthcare Quality and Safety -

George Washington University

Life Coach Certification -

IAP Career College

Masters in Human Services -

Capella University

Bachelors of Social Work -

Limestone (College) University

Bachelors of Psychology -

Limestone (College) University

Associates of Arts - Major

Florence-Darlington Technical College

Associates in Human/Public Services -

Florence-Darlington Technical College

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Sharon V. Hannah