Sharon Vanessa Sandoval
Novato,CA
Summary
Bilingual property management professional with expertise in tenant relations and financial oversight. Proven ability to streamline processes, enhance tenant satisfaction, and maximize revenue using Yardi Voyager.
Overview
6
6
years of professional experience
Work History
Property Manager
Fairfield Residential
Novato, CA
08.2024 - Current
- Oversaw daily operations of residential properties, ensuring tenant satisfaction and compliance with regulations.
- Developed and implemented marketing strategies to attract new tenants and reduce vacancy rates.
- Managed financial reporting, including budgeting, forecasting, and expense tracking for the property.
- Coordinated maintenance requests and vendor services, enhancing property upkeep and tenant experience.
- Conducted regular property inspections to identify issues proactively and maintain high standards of quality.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Coordinated with legal counsel to resolve tenant disputes.
- Affordable housing/ Tax credit property. Responsible for preparing all aspects of residents annual recertification and move-in files.
Assistant Manager
Fairfield Residential
Novato, CA
05.2023 - Current
- Streamlined tenant onboarding processes, improving efficiency in application and approval workflows.
- Supported financial tracking of property expenses, assisting in budget preparation and reporting accuracy.
- Implemented tenant satisfaction surveys, analyzing feedback to enhance living experience and retention rates.
- Affordable Housing / Tax credit property. responsible for preparing all aspects of residents annual recertification and move in files.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Leasing Agent
Fairfield Residential
Novato, CA
06.2021 - Current
- Managed property tours, showcasing amenities and community features to prospective tenants.
- Facilitated lease signings, ensuring compliance with company policies and local regulations.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Developed strong relationships with residents, addressing inquiries and resolving issues promptly.
- Used Yardi Voyager (5 years using this software) to keep record of financial transactions and rental applications.
- Collaborated with maintenance teams to ensure timely resolution of tenant service requests.
- Utilized leasing software for tracking applications, maintaining accurate records of prospective tenants.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Caregiver
In Home Supportive Services
Novato, CA
01.2020 - 12.2021
- Provided personalized care and support to clients, enhancing daily living activities and overall well-being.
- Assisted with medication management, ensuring adherence to prescribed schedules and safety protocols.
- Coordinated transportation for clients to medical appointments, ensuring timely arrivals and effective communication with healthcare providers.
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
Education
High School Diploma -
Novato High School
Novato, CA08-2019
Skills
Highly organized and bilingual (English/Spanish) customer service with strong experience in property management, leasing, resident relations, rent collection, tenant screening, lease administration, renewals, move in, move out and annual inspections, Fair Housing compliance, maintenance coordination, data entry, experienced using Yardi Voyager over 5 years, documentation, conflict resolution, problem solving, and compassionate caregiver with a strong focus on safety, empathy
Timeline
Property Manager
Fairfield Residential
08.2024 - Current
Assistant Manager
Fairfield Residential
05.2023 - Current
Leasing Agent
Fairfield Residential
06.2021 - Current
Caregiver
In Home Supportive Services
01.2020 - 12.2021
High School Diploma -
Novato High School