Summary
Overview
Work History
Education
Skills
Core Competencies
Professional Accomplishments
Certification
Timeline
Generic

Sharon Y Johnson

East Orange

Summary

Highly motivated, detail-oriented individual with exceptional communication and project management skills. Dedicated to building solid client relationships. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Client Engagement Specialist

Clarity Benefit Solutions
05.2023 - 03.2025
  • Central point of contact during the implementation or renewal phase and consistently relay project progress to management and key stakeholders.
  • Collaborate with internal and external clients to deliver quality services within the specified timeframe and scope defined.
  • Managed the implementation of COBRA and employee benefits including HSA, FSA, HRA, Commuter/Transit, renewals, and termination.
  • Increased team productivity by implementing efficient project management tools and workflows.
  • Facilitated training sessions for new team members to ensure consistent service quality across all engagements.
  • Enhanced customer satisfaction with timely resolution of issues during project implementations.
  • Contributed to the continuous improvement of implementation processes through regular feedback sessions and lessons learned discussions.
  • Partner with Analyst to initiate Electronic Data Integration (EDI) between Clarity and vendors in addition to Employee Navigator/EAS Marketplace connection.

Implementation Project Specialist

Fiserv
06.2022 - Current
  • Primary project contact for clients and internal groups
  • Implemented 6-10 Net New financial institutions portfolio onto the Fiserv Optis platform, of existing portfolios from Vision+ to the Fiserv Optis platform on a monthly basis
  • Acted in lead project capacity to implement financial institutions to Rewards/Customer Loyalty program
  • Engage with vendor, clients and internal associates to ensure timelines are met
  • Responsible for managing multiple implementation tasks with internal groups to ensure project completion according to timelines set by clients
  • Provide continuous project feedback and status updates to key stakeholders
  • Maintain accurate and complete documentation and procedures as outlined throughout Project Scope
  • Engaged in client incidents, cases and open projects to uncover root causes and provide timely resolution
  • Engage with vendor, client, and internal teams to drive migration solutions that support project implementation approach and phases
  • Involved in validation of data to ensure quality standards are maintained
  • Maintain Project Plan to ensure that tasks are mapped with estimated timelines for completion allowing room for deviations.

Sr Implementation Specialist/Insurance service Specialist

Automatic Data Processing Insurance Agency
04.2011 - 06.2022
  • Handle the implementation of workers compensation, disability and business only policies
  • Act as the client’s first point of contact following the completion of the sale and manage the client’s successful transition to client services
  • Review incoming sales orders for accuracy of policy and client information and coordinate with Producers to correct any discrepancies
  • Establish contact with client to discuss and confirm policy details while setting expectations on what they can anticipate from choosing Automatic Data Processing Insurance Agency as their insurance agent
  • Discuss in detail how premium calculations are determined through the pay-by-pay program
  • Address and correct any concerns the client may have during the process to ensure a smooth transition
  • Partner with Insurance Agencies to ensure client needs are met
  • Ensure that policy renewals are received and set up in various applications prior to current policy expiration
  • Act as a liaison between the insurance carriers and client while maintaining a positive relationship
  • Ensure appropriate workers compensation classifications are in line with client’s business operations and ensure employees and owners/officers are classified correctly
  • Keep abreast of various state workers compensation laws for various states and guide client through process
  • Ensure insurance claims from clients are forwarded to insurance carriers

Payroll Client Relations Specialist

Automatic Data Processing
08.2008 - 04.2011
  • Responsible for handling Payroll and Tax related inquiries for Small Business
  • Actively provide phone support to clients related to payroll, accounting, tax filing and product issues
  • Handle complex payroll setups related to 401k, Vacation Accrual, SCORP, HSA, and Garnishments
  • Knowledge of the Federal Unemployment Tax as well as State and Local Jurisdictions
  • Work with clients to ensure that Federal and State/Local Id’s are updated
  • Handle requests from clients who are setting up businesses in other locations while educating them on the various documentation required by the various states
  • Educate clients on newly informed tax initiatives such as the 2009 Stimulus plan
  • Provide ongoing training and PC Support to clients to ensure overall satisfaction
  • Handle all year-end requests such as w2 requests, quarterly, statement of deposits, and 941/940 requests as well as local tax related forms
  • Constantly keep abreast of yearly changes related to Federal Income Tax, Social Security/Medicare, and State Income limits
  • Handle garnishment, liens, and other employee related withholdings
  • Constantly work with internal clients such as Tax, NSF, Sales, and Implementation to ensure the optimal level of support is provided to clients with balancing the financial goal and mission statement of ADP

Asset Transfer Representative

T Rowe Price
04.2007 - 08.2008
  • Subject matter expert for IRA rollovers and transfers for customers while assisting with understanding the IRA transfer processes as well as understanding completing distribution paperwork
  • Facilitated the transfer of Maryland College Savings and John Hancock Plans
  • Responsible for handling the transfer of Assets from other Financial Institutions, Plan Administrators, and former employers in an efficient manner
  • Facilitated the rollover process from external plans into T Rowe Price IRA plans by reviewing internal paperwork and performing outbound calls for missing information
  • Partnered with client’s previous employer to determine their plan distribution requirements, pre-completes external plan paperwork
  • Communicates customer expectations and provides updates to customer throughout the transfer/rollover process which involves conference calls with former employers, plan administrators, and record keepers
  • Responsible for following up to ensure the outgoing firm has processed the transfer of the assets, escalating service issues to plan administrators and financial organizations when expectations set for the customer aren’t met

National Account Analyst/Implementation Coordinator

Verizon Wireless
04.1997 - 08.2006
  • Responsible for completing critical project and project deadlines
  • Owns account management relationship of assigned National accounts serving as primary point of contact for customers, corporate account manager and other designates for accounts with monthly revenues more than 500K
  • Plan, coordinate, implement and track multiple National Account marketing programs simultaneously
  • Managed the implementation of Federal, State, and local accounts into the Verizon wireless program
  • Supported the largest contract between Verizon Wireless and the Navy with revenue more than $800,000
  • Audit procurement documents received from agencies for accuracy
  • Access the needs of Agencies by working with sales and proactively offer solutions based on the needs of the Agency
  • Managed complex and/or in-depth Implementations
  • Increase company revenue through review and collection of accounts receivables 60 days or greater
  • Periodic review of accounts to ensure contract terms are being met
  • Analyze reports to uncover account trends to proactively offer resolution
  • Assist sales with contract terms, account implementation and reports
  • Aid and training to new and tenured employees
  • Prioritize work project with team members to ensure even distribution and completion of assigned projects
  • Trusted to resolve escalated situations and issues that require adaptation of response or extensive research
  • Responsible for monthly review of accounts to ensure timely payments

Education

Bachelor - Marketing

Fairleigh Dickinson University

Skills

  • Project management
  • Account management
  • Microsoft Office Suite
  • Critical thinking
  • Teamwork and collaboration
  • Relationship building
  • Policies and procedures adherence
  • Benefits administration
  • Open enrollment
  • Employee Navigator/EASE
  • Program management
  • Verbal and written communication

Core Competencies

  • Goal oriented
  • Motivated
  • Decisive
  • Excellent problem solver
  • Analytical
  • Methodical approach
  • Results Driven
  • Exceptional organizational, analytical, and time management skills
  • Proven leadership qualities with strong written and oral communication skills
  • Accuracy/Attention to Detail
  • Property and Casualty License
  • Life and Health License
  • Essentials in Project Management certifications

Professional Accomplishments

Active Property and Casualty license, Life and Health license, Moovila project Management platform, 20+ years Customer Relations/Account Management experience, Chosen to be part of focus group team involved in implementation Benefit Manager prior to release in larger to entire group., Acted in lead capacity in the client retention of several key accounts working with clients and internal clients ensuring adequate resources are provided to ensure timelines are met.

Certification

New Jersey Property and Casualty License

New Jersey Life and Health License

Timeline

Client Engagement Specialist

Clarity Benefit Solutions
05.2023 - 03.2025

Implementation Project Specialist

Fiserv
06.2022 - Current

Sr Implementation Specialist/Insurance service Specialist

Automatic Data Processing Insurance Agency
04.2011 - 06.2022

Payroll Client Relations Specialist

Automatic Data Processing
08.2008 - 04.2011

Asset Transfer Representative

T Rowe Price
04.2007 - 08.2008

National Account Analyst/Implementation Coordinator

Verizon Wireless
04.1997 - 08.2006

Bachelor - Marketing

Fairleigh Dickinson University

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Sharon Y Johnson