Sharoon Alam
Rensselaer,NY
Summary
Consistently maximize satisfaction by offering every customer industry-leading service and support. Adaptable and responsive team player with unwavering dedication to retaining customers, boosting revenue and resolving conflicts.
Overview
21
21
years of professional experience
Work History
Senior Customer Service Representative
Pionner Bank
07.2023 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Branch Manager
Pioneer Bank
08.2020 - 06.2023
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Senior Customer Service Representative
Pionner Bank
08.2019 - 08.2020
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Float Team Supervisor
Pionner Bank
02.2018 - 08.2019
- Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
Teller
Pionner Bank
07.2017 - 02.2018
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Branch Manager
Citizens Bank
03.2015 - 07.2017
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Assistant Branch Manager
First Niagara Financial Group
06.2003 - 02.2015
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
BBA - Business Administration
University of Punjab
Lahore, PK05.2002
High School Diploma -
Guilderland High School
Guilderland, NY06.1998
Skills
- Account Management
- Staff Training
- Customer Support
- Critical Thinking
- Effective Communication
- Training and Development
- Organizational Skills
- Adaptability
- Attention to Detail
- Conflict Management
- Documentation Review
Timeline
Senior Customer Service Representative
Pionner Bank
07.2023 - Current
Branch Manager
Pioneer Bank
08.2020 - 06.2023
Senior Customer Service Representative
Pionner Bank
08.2019 - 08.2020
Float Team Supervisor
Pionner Bank
02.2018 - 08.2019
Teller
Pionner Bank
07.2017 - 02.2018
Branch Manager
Citizens Bank
03.2015 - 07.2017
Assistant Branch Manager
First Niagara Financial Group
06.2003 - 02.2015
BBA - Business Administration
University of Punjab
High School Diploma -
Guilderland High School
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