Sharpe Jakelvius
Valley,AL
Summary
Driven professional with a proven track record at Mobis, excelling in assembly and production with a keen focus on workplace safety and quality assurance. Demonstrated ability to enhance customer satisfaction and resolve complex issues at Afni Call Center, showcasing exceptional problem-solving and active listening skills. Achieved consistent production efficiency and customer service excellence, surpassing goals with strategic prioritization and teamwork.
Overview
5
5
years of professional experience
Work History
Assembler
Mobis
West Point, GA
10.2023 - 09.2024
- Collaborated with team members to meet production deadlines and maintain a consistent workflow.
- Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.
- Increased productivity by quickly identifying issues in the assembly process and making necessary adjustments or repairs.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Met daily quotas consistently by always working hard and efficiently with little downtime.
- Assisted quality assurance by inspecting items and removing defective parts.
- Followed specifics of each production run to perform high-quality work within specified tolerances.
- Improved safety standards by adhering to company protocols and maintaining a clean and organized work area.
- Delivered timely completion of projects thanks to strong time management skills and prioritizing tasks effectively based on deadlines and workload demands.
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Collaborated with team members to improve production processes and maintain quality standards.
- Followed outlined specifications to implement assembly plans.
- Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.
- Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results.
- Ensured timely order fulfillment with efficient prioritization of tasks for various projects simultaneously.
- Tested finished products to perform quality assurance and identify discrepancies.
Customer Service Representative
Afni Call Center
Opelika, AL
12.2019 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
High School Diploma -
Valley High School
Valley, AL05.2017
Skills
Assembly and production
Repetitive Work
Workplace Safety
Manufacturing
Small Parts Assembly
Product Assembly
Visual Inspection
Machine Operation
Quality Assurance Controls
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Call center experience
Microsoft Excel
Customer satisfaction measurement
Call Center Operations
Microsoft Outlook
Follow-up skills
Call Management
Team Development
Data Collection
Order Fulfillment
Timeline
Assembler
Mobis
10.2023 - 09.2024
Customer Service Representative
Afni Call Center
12.2019 - 04.2021
High School Diploma -
Valley High School
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