Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
SHARQUITA OWENS

SHARQUITA OWENS

Forest Park,GA

Summary

Responsible professional with experience in retail operations, personnel management, and customer service. Proven success in leading high-performance teams and developing customer-centric strategies to push sales and increase customer loyalty. Skilled at driving process and policy optimization, streamlining operations, and utilizing data-driven insights to increase efficiency. Quality-focused Store Manager skilled at providing employees with clear guidelines and targeted goals to drive sustained revenue growth, team efficiency, and customer loyalty. Knowledgeable about recruiting, hiring, training, and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner, and analytical problem solver with a demonstrated record of retail success.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Behavior Aide/Transporter

Encompass Human Services
Atlanta, GA
02.2025 - Current
  • Helped to improve patient behaviors with modeling and reinforcement techniques.
  • Assisted patients with achieving personal hygiene goals by helping with bathing, toileting and grooming.
  • Collaborated with treatment team members to teach clients basic living skills.
  • Responded to emergency situations and implemented both verbal and physical de-escalation strategies.
  • Completed daily updates to files and electronic health records.
  • Supported patients with special needs and developmental delays to help each live full lives.
  • Enforced administrative policies and rules governing students.
  • Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention.
  • Monitored student performance and maintained accurate records to assess progress.
  • Safely transported patients to and from various departments within the hospital, ensuring comfort and safety.
  • Visited clients at residences to assist courts with custody decisions and conduct home study assessments.
  • Supervised visits between children and parents at various sites by setting up age-appropriate activities and maintaining safety of participants.

Delivery Driver

Walmart.com
Morrow, GA
02.2025 - Current
  • Handled merchandise in accordance with product handling standards.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Reviewed and verified invoices and purchase requests to confirm accuracy.
  • Utilized GPS and maps for efficient route planning.

Fulfillment Associate

Amazon
Moreland, GA
11.2024 - 01.2025
  • Filled orders according to defined standards using standard picking system.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Accepted, processed and quickly filled orders.
  • Picked orders from inventory with high accuracy, ensuring timely preparation for shipment.

Store Manager

Family Dollar
Macon, GA
05.2024 - 10.2024
  • Operational duties of the store include merchandising, inventory, cash management, cycle counts (detailed inventory of store merchandise), store remodels, and new store openings, monthly billing documentation, and employee training and development.
  • Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.
  • Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
  • Developed strategies to maximize sales and profitability.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Analyzed financial data to identify areas of improvement.
  • Maintained accurate records of employee performance reviews.
  • Managed daily banking activities such as deposits and withdrawals.
  • Developed relationships with suppliers to negotiate better prices.
  • Prepared monthly reports on sales figures, expenses, profits.

Day Habilitation Manager

Heritage Christian Services
Buffalo, NY
01.2023 - 05.2024
  • Provided direct support and training for clients in areas such as personal care, communication, mobility, and daily living activities.
  • Continuous training of team on OPWDD rules and regulations.
  • Participate in weekly one-on-ones with your manager, as well as team meetings, to discuss cases.
  • Maintain patient records consistent with regulatory requirements and quality assurance standards.
  • Models and promotes Person-Centered Planning, considering the dreams and goals of individuals being served.
  • Ensures the presence of applicable Staff Action Plans, Life Plans, and Monthly Summaries.
  • Supervised a team of direct care staff providing services to individuals with developmental disabilities.
  • Developed and implemented behavior intervention plans for clients exhibiting challenging behaviors.
  • Created an environment that promoted dignity, respect, safety, choice, self-determination and independence for all individuals served.

Sortation Associate

Amazon
Buffalo, NY
10.2022 - 01.2023
  • Sorted packages into delivery routes by factors such as size, weight and destination.
  • Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
  • Operated machines to sort, move and box items for customers.

Office Administrator

Michal Johnson State Farm Agency
Conyers, GA
11.2021 - 09.2022
  • Coordinated and managed daily administrative operations of the office.
  • Scheduled appointments for senior management team members using Outlook calendar system.
  • Reviewed employee time sheets for accuracy prior to submission for payroll processing.
  • Performed clerical duties such as photocopying, faxing and scanning documents.
  • Processed financial documents, contracts, expense reports and invoices.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Organized and maintained filing systems, including electronic databases and records.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Greeted visitors warmly, handled inquiries and provided general information about the company.
  • Composed correspondence such as letters, emails, memos, reports and other documents.

Store Manager

Family Dollar
Atlanta, GA
04.2014 - 01.2022
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Facilitated daily store operations, including replenishing stock, and organizing merchandise displays.
  • Conducted weekly cycle counts of merchandise inventories to maintain accurate records of stock levels.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Completed updates to signage, marketing materials and item price tags to reflect current promotions.
  • Communicated and coordinated planogram execution with store management.

Medical Liasion

People Inc.
Buffalo, NY
12.2018 - 12.2019
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Assisted in planning and implementing recreational activities for participants.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Provided medication to patients as prescribed by the doctor, ensuring accuracy in dosage and timing.
  • Ordered medications from external suppliers when needed and monitored inventory levels to ensure sufficient supply at all times.

Flow Team Member

Target
Conyers, GA
10.2008 - 09.2015
  • Received and stored incoming inventory items accurately and efficiently.
  • Organized stock shelves for optimal product placement.
  • Resolved customer inquiries related to replenishment issues quickly and courteously.
  • Put together visually-pleasing displays for regular merchandise and sales promotions.
  • Unloaded truck and palletized merchandise onto the sales floor according to store planograms.

Education

Master of Science - INVS-Financial Crimes And Compliance Management

University of New Haven
CT
12-2026

Certificate - Paralegal

U.S Career Institute
Fort Collins, CO
02-2026

Bachelor of Arts - Criminal Justice Administration

University of Phoenix-Online Campus
AZ
11.2023

Associate of Arts (AA) - Criminal Justice

University of Phoenix-Online Campus
AZ
09.2016

Skills

  • Retail Inventory Management
  • Customer Service Management
  • Loss Prevention
  • Budget Administration
  • Shift Scheduling
  • Talent Recruitment
  • Staff training
  • Organizational skills
  • Data entry
  • Compliance monitoring
  • Scheduling and calendar management
  • Payroll processing
  • Administrative support
  • Store Merchandising
  • Sales Analysis
  • Sales Strategies
  • Documentation And Reporting
  • Accurate money handling
  • Pricing Strategies
  • Budgeting and cost control
  • Inventory Control
  • Team Building and Leadership

Certification

  • CPR Certification, 02/01/23, 02/01/25
  • First Aid Certification, 02/01/23, 02/01/25
  • BLS Certification, 03/01/24, 03/01/26
  • Georgia Paraprofessional Certification 06/2024

Timeline

Behavior Aide/Transporter

Encompass Human Services
02.2025 - Current

Delivery Driver

Walmart.com
02.2025 - Current

Fulfillment Associate

Amazon
11.2024 - 01.2025

Store Manager

Family Dollar
05.2024 - 10.2024

Day Habilitation Manager

Heritage Christian Services
01.2023 - 05.2024

Sortation Associate

Amazon
10.2022 - 01.2023

Office Administrator

Michal Johnson State Farm Agency
11.2021 - 09.2022

Medical Liasion

People Inc.
12.2018 - 12.2019

Store Manager

Family Dollar
04.2014 - 01.2022

Flow Team Member

Target
10.2008 - 09.2015

Master of Science - INVS-Financial Crimes And Compliance Management

University of New Haven

Certificate - Paralegal

U.S Career Institute

Bachelor of Arts - Criminal Justice Administration

University of Phoenix-Online Campus

Associate of Arts (AA) - Criminal Justice

University of Phoenix-Online Campus

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