Job Search Status
Open to workDesired start date: Immediately
Open To Work
Sharra Reed
Katy,TX
Work Preference
Summary
Resourceful and detail-oriented training specialist with 5 years of experience in customer-facing roles, including sales, hospitality, and childcare. Proficient in various areas, including customer support, leadership, and staff training. Proven ability to adapt to different environments and responsibilities. Looking for 40 hours a week, base pay 20/hr minimum, open and immediate availability. I am a new mother (7 months postpartum) and am eager to get back to work.
Overview
11
11
years of professional experience
3
3
Certification
Work History
Teacher
Children’s Lighthouse
Katy, TX
06.2025 - 08.2025
- Developed and implemented engaging lesson plans to enhance student learning experiences.
- Fostered positive classroom environments that encouraged collaboration and communication among students.
- Integrated technology into lessons to support diverse learning styles and improve educational outcomes.
- Assessed student progress through formative and summative evaluations, adjusting instruction as needed.
- Coordinated extracurricular activities that enriched student development and community engagement.
- Collaborated with parents and staff to address individual student needs effectively.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Specialized in supervising infants/toddlers with occasional coverage in the older rooms.
- Cared for 4 students at a time without aid, when more students were in the classroom (up to 6 or 8) more teachers would assist.
Server
Rudy’s
Katy, TX
02.2025 - 04.2025
- Delivered exceptional customer service in high-volume dining environment.
- Trained and mentored new servers on menu offerings and service protocols.
- Collaborated with kitchen staff to streamline order processing and enhance service flow.
- Opened the restaurant full time, increased guest engagement through building lasting relationships via exceptional customer service.
- Upsold menu items, contributing to increased revenue through enhanced guest engagement.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Training Specialist
Jersey Mike's
Katy, TX
08.2024 - 12.2024
- Trained new hires across several locations in the general katy & surrounding areas.
- Specialized in opening/assisting with catering orders.
- Assisted in opening new store.
- Led shifts under the manager.
- Prepped fresh ingredients daily.
- Managed closing duties
Nanny/Babysitter
Family/Friends
Katy, TX
08.2023 - 08.2024
- Managed daily childcare responsibilities for siblings, facilitating a balanced work-life dynamic for working parents.
- Achieved operational efficiency by effectively managing rotating schedules in Katy and San Marcos. Improved team collaboration and communication to ensure seamless shift transitions. Enhanced overall productivity through strategic scheduling initiatives.
- Achieved a nurturing and safe environment for a 2-year-old niece on sister's side, and a 2-year-old niece and 1-year-old nephew on sister-in-law's side. Facilitated educational activities that supported developmental progress. Successfully maintained a harmonious and engaging atmosphere for all children.
- Developed and executed rotating schedules to enrich daily activities with regular outdoor experiences.
Target Style Consultant
Target
Seattle, WA
06.2022 - 07.2023
- Began as a style consultant at Memorial city mall, aided in tech and specialized in closing full time.
- Transferred to Seattle for work growth opportunity.
- Became experienced in fulfillment/receiving areas, and further progressed front end customer relations experience.
- Zoned throughout the shift to ensure optimal shopping experiences for guests.
- Per rotation, supervised the dressing rooms, keeping the area under control and tidy, assisting guest as needed.
- Stocked new product at beginning of shift
Assistant Manager
Raising Cane's
Katy, TX
06.2020 - 12.2021
- Started as level entry crew, quickly progressed to certified trainer.
- After showing expertise in leading the drive through further developed leadership skills by advancing to kitchen lead.
- Ended my time with the company as manager in training.
- Led shifts as operating team lead
- Handled ordering new product as well as inspecting incoming products.
- Increased number of positive reviews and lowered drive through times
Server/Bartender
Crawdaddys Downtown
Corpus Christi, TX
08.2019 - 04.2020
- Hired as hostess, I welcomed guests and kept server rotation.
- Quickly expressed interest in serving and began shortly after, advancing to 4-6 tables being served at a time and solo serving parties of 100 eventually.
- As a server I was required to learn how and to properly serve patrons their alcoholic beverages.
Call Center Agent
Alorica
Corpus Christi, TX
01.2019 - 03.2019
- Managed high-volume inbound calls while maintaining customer satisfaction and issue resolution.
- Assisted customers with account inquiries and technical support using CRM software.
- Collaborated with team members to streamline call handling processes, improving efficiency.
- Resolved complex customer issues by employing effective problem-solving techniques.
- Implemented quality assurance measures to ensure compliance with company standards and guidelines.
- Maintained fastest wait times in between calls while also maintaining a high number of positive client interaction reviews
Seasonal Backstage Sales Associate
Macys
Corpus Christi, TX
08.2018 - 01.2019
- Picked up part time work while in school.
- Mostly assisted in the backstage sales area (bargain priced goods) as a cashier, stocker, or zoning attendant.
- On off days, I picked up shifts in other areas of the store when possible such as varying specific fashion departments and shipping.
- Cashiered, stocked and zoned as needed
- Assisted guests with any inquiries
Student Assistant
Texas A&M Health Science Center
Corpus Christi, TX
08.2017 - 01.2018
- Picked up flex work during the fall semester.
- Provided medical aide/receptionist duties to the health and science center a few miles from the university.
- Followed HIPPA regulations, made prep kits for pregnant mothers and delivered to nearby hospitals, made spreadsheets and informational pamphlets for clients using excel, and Microsoft programs.
- The program was experimental due to the overflow of workload at the center.
Education
Some College - Performing Arts
Texas A & M University
Corpus Christi, TX05.2020
Skills
Public speaking: From my selected educationally pursuits, to my place as eldest in my family and too often times being a team leader in the work place- I am not afraid to stand in front of a crowd, as I have done at multimedia team morning meetings, at Bed Bath and Beyond, Raising Canes and Target I can address a group of people, acknowledge wins of the week, areas in need of focus, goals and so on While making sure to help inspire the team for the shift ahead
Leadership: I take initiative and am fully confident in my abilities to lead a team through busy times and recognize who fits best where to ensure smooth operations
Customer Service: The guest always comes first When addressing your work the people who make your job possible are top priority It is very easy for me to empathize with others, make them feel seen and tend to their needs as quickly and efficiently as possible
Multi tasking: When taking orders, I am about to understand the guest, relay specialities or corrections to the kitchen and continue listening, get started on making the order and input it at the same time Similarly when assisting a guest face to face in a retail setting, as they request aid I am already thinking of multiple solutions to provide
Certification
- Food Handler Certification
- TABC
- Infant CPR certification
Publications
- Modeling Magazine Publication
- Http://www.blurb.com/b/8728330-issue-100-enchanting-model-magazine-may-2018
- May 2018
- First successful publication for modeling career while under contract in college.
Additional Information
Time gap: August 2025- Current
•I delivered my first son in the middle of August shortly after leaving Children’s lighthouse on an unpaid maternity leave.
•I have been caring for him since, and more recently have begun search for a remote position if possible or something with a minimum pay of 20/hr.
Timeline
Teacher
Children’s Lighthouse
06.2025 - 08.2025
Server
Rudy’s
02.2025 - 04.2025
Training Specialist
Jersey Mike's
08.2024 - 12.2024
Nanny/Babysitter
Family/Friends
08.2023 - 08.2024
Target Style Consultant
Target
06.2022 - 07.2023
Assistant Manager
Raising Cane's
06.2020 - 12.2021
Server/Bartender
Crawdaddys Downtown
08.2019 - 04.2020
Call Center Agent
Alorica
01.2019 - 03.2019
Seasonal Backstage Sales Associate
Macys
08.2018 - 01.2019
Student Assistant
Texas A&M Health Science Center
08.2017 - 01.2018
Some College - Performing Arts
Texas A & M University