Sharrah Brown

Responsible for creating and maintaining new customer/vendor data in the company CRM system.

• Quoting, negotiating, coordinating, tracking, and shipping freight or goods from the starting point (Shipper) to its final destination (Consignee).
• Administrative and document processing, inbound/outbound business-to-business sales.
• Responsible for ensuring accuracy in calculating weights and sizes to optimize shipment and packing.
• Tracked and traced timelines of shipments and accounts for vendors and suppliers, prepared rate quotes for standard and special deliveries, and created HBLs, BLs, and customs documents to meet standards.
• Resolve shipment and inventory issues, returns, damages, and TNU.
• Resolve logistics system malfunctions with IT.
• Analyzed customer requirements and identified the most efficient transportation route for goods.
• Relayed information between drivers and recipients regarding ETA and potential delays.
• Coordinated with freight forwarders to expedite international shipments.
• Guided customs clearance process-related matters, including the classification of goods and tariff codes.
• Researched alternative modes of transportation when necessary for specific cargo types or routes.

• Coordinate ocean export shipments by providing bookings (via e-mail, ocean lines web-based, bookings, and telephone) and tracking routes and issues
• Ocean BLS and MBLS and Booking Confirmations
• Communicate information and instructions to/from vendors and work closely with team members to meet or exceed all customer service requirements
• AES Filings
• Communicate effectively with overseas vendors, ocean lines, and team members—accurately understand data and systems
• Resolve customer service and vendor issues
• Helped research and resolve operational problems, rate filings, and other duties as assigned

• Coordinated shipping requests for expedited delivery and documented accurately to ensure correct billing
• Maintained damaged goods records, backorder logs, and any applicable regulatory reporting
• Worked with vendors to schedule more than ten daily pickups and 50 weekly deliveries
• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices, and shipments
• Collaborated with shipping department staff to facilitate smooth materials returns to the correct vendors
• Generated all documentation and information required for customer shipments
• Liaised between warehouse personnel and customers to enable account and operational needs
• Maintained department procedures manual detailing processing requirements for each account
• Monitored and reported on transportation costs and ensured shipping documents were adequately filed—coordinated dispatching of 20 or more drivers to accomplish daily delivery requirements
• Negotiated load prices for LTL/FTL with different freight companies

• Responsible for Creating, Editing, Reviewing, and Closing out purchase orders (PO) for dispatched private and commercial HVAC, Plumbing, and Water Restoration vendors utilizing the Yardi supply warehouse system
• Sales and Customer Service seeks new vendors and suppliers and negotiates terms and pricing for greater profitability
• Supervise and maintain a record of all real-time perishable inventory levels to ensure minimization of product obsolescence and stock-out
• Ensure that all returned or warranty parts are correctly tagged so the company recovers full credit from the manufacturer
• Monitor efficient shipment of materials to customers
• Responsible for all inventory aspects on site, such as stock location and availability, replenishment control, and inventory auditing
• Addressed internal supply problems and developed creative solutions to prevent delays and missed targets
• Analyzed, researched, and recommended resolutions of administrative and procedural issues

• Supervisory responsibilities as needed; Dispatcher; effectively managed drivers, including coaching
• Designed a workflow management system to ensure personnel requirements were fulfilled
• Gathered information and identified and analyzed complex issues to develop recommendations to resolve substantive problems of effectiveness and efficiency of work operations
• Planning, assigning work, addressing complaints, and resolving problems
• Routes drivers to specific destinations as required by company policies
• Balanced time off requests drivers make with the operational need to move freight
• Communicated with drivers to optimize driver productivity and reduce driver turnover
• Monitors driver logbook hours to comply with Department of Transportation regulations
• Tracks all loads from the time of dispatch until delivery and resolves any service and or customer issues
• Use the AS400 system to update driver profiles, customer profiles, maintenance requests, etc

• Responsible for managing the Supply Discipline Program, Housing Coordinator Property Management, and Government Credit Card Holder
• Purchase/Order and receive supplies and parts—stocking, loading, and unloading
• Inspection/audits, inventories, stores, issues, deliveries, and turns-ins of supplies/parts and equipment; assists property accountability through PBUSE/SAM S-E system
• Ensuring total accuracy of all parts ordered, ensuring critical assets are on hand or ordered, and Reviewing and updating condition reports for all equipment, including weapons, vehicles, and secure equipment
• Approved all audits and financial liability documents for unit vehicles and sensitive items
• Monitored and Managed 3.3 million dollars of government equipment and all sensitive items and unit inventories; secured and controlled all sensitive items, including weapons and ammunition; responsible for property book equipment
• Coordinated with internal/external financial/program management personnel to resolve issues and prevent property book errors
• Supervise, develop, and mentor more than 20 soldiers on warehouse systems, SOP training, and direct shipment and receipt
• Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns
• Served as the liaison within the department and other departments within the US Army and other federal agencies