Sharrah Miller
Omaha,NE
Summary
Highly motivated and detail-oriented professional with over ten years of experience in customer service and administrative work. Seeking an opportunity in a dynamic work environment to utilize strong interpersonal skills and ability to handle multiple tasks efficiently. Proven track record of delivering exceptional customer service and maintaining positive client relationships. Committed to providing high-quality support and contributing to team success.
Overview
16
16
years of professional experience
Work History
Office Manager
Controlled Rain
03.2022 - 05.2024
- Coordinated all operations and managed schedules in solidarity, daily.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts, filed, and mailed all accordingly.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained computer and physical filing systems.
- Provided any and all assistance to the technicians when needed.
Seasonal Retail Sales Worker
Costco
10.2021 - 12.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and helped customers find interesting items.
Debt Collector
General Service Bureau
01.2019 - 09.2020
- Managing delinquent accounts and attempting to collect money
- Establish and/or negotiate payment plans on eligible accounts
- Escalate patient concerns or questions to appropriate leadership.
Online Customer Chat Support
Oriental Trading Co
01.2017 - 01.2019
- Assisted multiple customers simultaneously with needs regarding their order
- Resolved customer inquiries regarding products, orders, or account issues
- Received and processed mail orders and catalog requests
- Increased sales by using marketing skills
- Exceeded production and quality standards
- Served as an ambassador for new and established teammates.
Receptionist
Oriental Trading Co
01.2008 - 01.2019
- Answered and directed all phone calls
- Monitored secured entry doors and guided guests to appropriate locations
- Handled mail and preformed customer service mail operations for the call center
- Investigated order related issues.
Education
All
Metropolitan Community College
Omaha, NESkills
- Creative
- Attention to Detail
- Positive Attitude!
- Strong Communication Skills
- Quick Learner
- Experience with Microsoft Office
- Types 35-40 WPM
- Administrative Support
Timeline
Office Manager
Controlled Rain
03.2022 - 05.2024
Seasonal Retail Sales Worker
Costco
10.2021 - 12.2021
Debt Collector
General Service Bureau
01.2019 - 09.2020
Online Customer Chat Support
Oriental Trading Co
01.2017 - 01.2019
Receptionist
Oriental Trading Co
01.2008 - 01.2019
All
Metropolitan Community College
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