Sharree Madsen
Denver,CO
Summary
Skilled customer success coordinator with independent nature and critical thinking skills to manage any problem. Top-notch skills in verbal and written communication, tactical planning and project support. Goal-driven Client Service Specialist dedicated to providing clients with an unparalleled experience in order to enhance business operations and build loyalty. Seeking to apply quality-oriented mindset to a new role with room for advancement. Offering a results-focused nature and many years' experience in the field.
Overview
15
15
years of professional experience
Work History
Client Service Specialist Senior
RSM
Denver, CO
01.2024 - Current
- Each day I assist with new client set up and tax organization, scan client work papers, tax return delivery, workflow reporting and due date tracking.
- I prepare tax client documents such as engagement letters and statements of work.
- I assist the tax team by releasing tax returns and extensions through the electronic filing system.
- I provide support to our partners by assisting with the process of filing taxes and back end administrative work.
- I conduct backend administrative duties for Partners and Executives.
- Audited customer account information to identify issues and develop solutions.
- Performed quality assurance checks on content delivered to clients to ensure accuracy of information provided.
- Worked closely with other departments to ensure timely resolution of escalated client issues.
Logistics Administration Coordinator
Renewal by Andersen
, CO
04.2021 - 01.2024
- I collaborated with installers and home owners to schedule installation after completion of the sale, fielded inbound customers calls and strove to resolve all customer inquiries.
- Coordinated schedules with the installation team and communicated any delays or adjustments to customers.
- Maximized capacity on the schedule to assist the department in achieving revenue goals.
- Worked in conjunction with the Permit/HOA team to make sure the permit was obtained for applicable orders.
- Operated Salesforce to manage files and to keep visibility on the installation calendar.
- Prepared correspondence such as letters, memos, faxes and emails.
- Served as the first point of contact for incoming calls and visitors, providing excellent customer service and directing inquiries appropriately.
Care Ambassador
DispatchHealth
Denver, CO
06.2020 - 03.2021
- I was responsible for all components of acute patient screening including evaluation of symptoms/chief complaint, documentation and coordination of triage with supervisors and clinical teams.
- Daily duties included coordination of day-to-day clinical team patient volume, coordination of patient referrals, speaking by phone with patients who request medical care, completing a clinical screening process, coordinating with clinical and operational staff and scheduling home visits with a Dispatch Health clinical team.
- Provided compassionate support to families of patients in need.
- Maintained patient records including medical history and treatment plans.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Collaborated with other departments within the facility to provide comprehensive patient care.
Customer Care Representative 2
Anthem
Denver, CO
05.2019 - 09.2019
- I communicated the benefit plan packages to members as defined by employers.
- I interpreted benefit plan design, resolved claim issues and enrollment issues.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Provided feedback on customer service efficiency to deliver better support options.
- Maintained up-to-date knowledge of company products, services, and promotions.
- Monitored customer satisfaction levels through surveys and feedback forms.
Front Desk Coordinator
Rose Medical Center, Denver
Denver, CO
11.2017 - 12.2018
- Performed administrative tasks such as filing documents, preparing reports, and updating databases.
- Conducted transactions, confirming patient information, and processing according to standard protocol.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Responded to emails from guests regarding their stay or any special requests they may have had.
- Greeted customers, answered general questions and directed to appropriate locations.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Ensured compliance with applicable laws and regulations pertaining to customer privacy rights.
Lead Food Service Worker & PRN Diet Technician
Presbyterian/St. Luke’s Medical Center
Denver, CO
08.2015 - 11.2017
- Supervised a team of Food Service Workers in the preparation and service of meals.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Organized food orders, monitored inventory levels, and restocked items as needed.
- Participated in monthly meetings with management team to discuss operational issues or areas needing improvement.
- Developed effective schedules for staff members to ensure adequate coverage during meal periods.
- Resolved customer complaints promptly and professionally in accordance with company policy.
- Acquired new skills to support team and further accommodate customer needs.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Customer Service Representative 1
Anthem
Denver, CO
04.2017 - 10.2017
- I communicated the benefit plan packages to members as defined by employers.
- I interpreted benefit plan design for customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Conducted regular follow-up calls with customers after resolving their issues.
Patient Account Representative
Healthcare Outsourcing Network
Denver, CO
11.2016 - 03.2017
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Answered customer questions regarding account discrepancies or problems.
- Conducted follow-up calls with patients to ensure that accounts were up to date and properly documented.
- Reconciled payments received against outstanding invoices ensuring proper posting of credits and debits.
- Updated existing patient files with relevant information such as changes in address or contact information.
- Responded promptly to customer inquiries via telephone or email in a professional manner.
TSA & In-Room Dining Server
Ritz-Carlton
Denver, CO
03.2013 - 08.2015
- Performed cashier duties such as taking payments, making change, and processing credit cards.
- Arranged orders on service trays and oversaw sanitation and timeliness of delivery.
- Maintained clean, neat and professional uniform to promote positive corporate image.
- Resolved guest concerns and issues quickly and effectively.
- Provided excellent customer service to all guests.
- Maintained knowledge of menu items, their ingredients, preparation methods, presentation techniques, portion sizes, garnishes.
Barista & Server
Denver Marriott City Center
Denver, Colorado
06.2010 - 03.2013
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Coordinated with suppliers to ensure timely delivery of fresh coffee beans and other supplies.
- Checked brewing equipment for proper functionality.
- Maintained calm demeanor during high-volume periods and special events.
- Adhered to health department regulations concerning sanitation standards.
- Demonstrated techniques on using multiple beverage machines with new team members.
Education
Some College (No Degree) - Medical Assistance
Red Rocks Community College
Lakewood, COSkills
- Salesforce
- Wolters Kluwer Electronic Filing Status System
- DocuSign
- Customer Service Guru
- Leadership & Training Experience
- Project Management
- Client retention strategies
- Exceptional communication
- Telephone skills
- Compliance requirements
- Remote work capabilities
- Email etiquette
Timeline
Client Service Specialist Senior
RSM
01.2024 - Current
Logistics Administration Coordinator
Renewal by Andersen
04.2021 - 01.2024
Care Ambassador
DispatchHealth
06.2020 - 03.2021
Customer Care Representative 2
Anthem
05.2019 - 09.2019
Front Desk Coordinator
Rose Medical Center, Denver
11.2017 - 12.2018
Customer Service Representative 1
Anthem
04.2017 - 10.2017
Patient Account Representative
Healthcare Outsourcing Network
11.2016 - 03.2017
Lead Food Service Worker & PRN Diet Technician
Presbyterian/St. Luke’s Medical Center
08.2015 - 11.2017
TSA & In-Room Dining Server
Ritz-Carlton
03.2013 - 08.2015
Barista & Server
Denver Marriott City Center
06.2010 - 03.2013
Some College (No Degree) - Medical Assistance
Red Rocks Community College
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