Sharrell Latimore
Riverdale,GA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated student interested in applying excellent communication and interpersonal skills to a leasing agent role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Highly skilled server experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Entry-level Leasing Consultant with outstanding knowledge of rental agreement laws. Brings strong skill set and forward-thinking nature to property management markets. Organized and dedicated to property success.
Overview
15
15
years of professional experience
Work History
Leasing Agent
BG Multifamily
Atlanta, GA
02.2023 - Current
- Invited prospects to fill out application upon completion of property tour.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Kept meticulous records of correspondence between management and tenants
- Scheduled various contractors to complete needed work on vacant and occupied units
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns
- Input and Output work orders to ensure a10% complies
Assistant Front End Manager/Bookkeeper
Kroger
Atlanta, GA
10.2019 - 06.2023
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in 13 checkout stations to verify adequate cash supply
Sales Associate
Dallor Tree
Atlanta, GA
09.2015 - 09.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers daily to build rapport and loyalty
- Answered 0ver 50+ customer questions about sizing, accessories, and merchandise care
Customer Service Call Center Agent
Genpact Headstrong Capital Markets
Atlanta, GA
08.2008 - 08.2014
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Documented and detailed calls and complaints using call center's CRM database.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Maintained and managed customer files and databases.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Responded to customer 50 calls and high level emails to answer questions about products and services.
- Approved and terminated customer contracts upon request.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Attended telephone skills and program information training sessions to boost aptitude.
- Addressed customer account discrepancies and concerns.
- Generated customer service reports to track customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed and updated databases to handle customer data.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
Education
No Degree - Criminal Justice
05.2008
High School Diploma -
05.2007
Skills
- Outgoing Personality
- Leasing Process
- Sales Goals
- Property tours and inspections
- Telephone and email etiquette
- Technical Support
- Key holder experience
- Customer Response
- Budgeting
- Organization and Time Management
- Accounts payable specialist
- PeopleSoft expert
- MS Office expert
Timeline
Leasing Agent - BG Multifamily
02.2023 - Current
Assistant Front End Manager/Bookkeeper - Kroger
10.2019 - 06.2023
Sales Associate - Dallor Tree
09.2015 - 09.2019
Customer Service Call Center Agent - Genpact Headstrong Capital Markets
08.2008 - 08.2014
Middle Tennessee State University - No Degree, Criminal Justice
Alonzo A Crim High School - High School Diploma,
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