SHARRELL J. DUPREE
Hyattsville,MD
Summary
Lean Six Sigma certified professional looking to utilize data-analysis, marketing, leadership, and customer service capabilities to assist with daily business operations. Organized, dependable and successful at managing multiple priorities with a positive attitude, willing to take on added responsibilities to meet organizational goals.
Overview
19
19
years of professional experience
Work History
UBT Co-Lead/ Clinical Assistant
Kaiser Permanente
05.2009 - Current
- Communicates, within prescribed limits and legal guidelines, information to patients and callers on results of tests, medication prescribed, treatments given, diagnosis, and cost of service.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies which increased DRS readability rate by 12%.
- Developed strong client and stakeholder relationships through consistent communication and tailored solutions.
- Reduced operational costs through thorough analysis of expenditures and implementing cost-effective measures.
- Promotes use of Rapid Improvement Model (RIM+) to improve department performance supporting full team engagement.
- Oversaw multiple projects simultaneously, ensuring timely completion within budget constraints.
- Improved customer satisfaction ratings by addressing concerns promptly and implementing feedback-driven improvements
- Mentored junior team members, providing guidance on professional development and career growth opportunities
- Collaborated with cross-functional teams to develop innovative solutions for complex challenges
- Championed diversity initiatives within organization, cultivating inclusive workplace culture where all employees could thrive.
- Delivered exceptional customer service experiences leading to repeat business and increased brand loyalty.
- Identified areas for improvement within organization, spearheading change initiatives that had lasting impact on operations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Maintained compliance with company policies, objectives, and communication goals
- Achieved results by working with staff to meet established targets
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Promoted preventive care measures through patient education on proper nutrition, exercise routines, and medication adherence.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Enhanced patient care by efficiently managing medical records and coordinating appointments
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring smooth workflow
Office Administrator
The Methodist Home of DC
06.2005 - 04.2009
- Streamlined office processes by implementing efficient organizational systems and digital tools
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records
- Enhanced team collaboration by establishing clear communication channels and guidelines
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies
Education
Master of Business Administration - Project Management
Colorado Technical University
Colorado Springs, CO3.2025
Bachelor of Science - Business Administration & Human Resource Management
Colorado Technical University
Colorado Springs, CO2023
Associate of Arts - General Studies
Prince George's Community College
Largo, MD2016
Lean Six Sigma Certification -
SSGI
Boston, MA10.2023
Skills
- Adaptability skills
- Leadership
- Budgeting and finance
- Strong Work Ethic
- Alphanumeric keyboarding
- 60wpm
- Effective Communicator
- Report & document preparation
- Spreadsheet & database creation
- Recruiting and Onboarding
- Ability to write complexed SQL Queries
- Bookkeeping & payroll
- Microsoft Office
- Meeting & event planning and
- Inventory management
Timeline
UBT Co-Lead/ Clinical Assistant
Kaiser Permanente
05.2009 - Current
Office Administrator
The Methodist Home of DC
06.2005 - 04.2009
Master of Business Administration - Project Management
Colorado Technical University
Bachelor of Science - Business Administration & Human Resource Management
Colorado Technical University
Associate of Arts - General Studies
Prince George's Community College
Lean Six Sigma Certification -
SSGI
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