Sharrell J. Majors
Bakersfield,CA
Summary
A positive and energetic individual looking to secure a responsible career opportunity to fully utilize previous training and skills, while making a significant contribution to the success of the company.
Overview
10
10
years of professional experience
1
1
Certification
Work History
FOH Operations Manager
Tahoe Joes
09.2024 - Current
- Supervised FOH and BOH staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Handled staff training initiatives to meet dynamic industry demands.
- Assisted in recruiting, hiring and training of team members.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Event Manager
Heidi's Events & Catering, inc.
10.2023 - 06.2024
- Thoroughly read and understand event BEOs
- Check event inventory and guarantee all items needed are loaded into company vehicle pre-event and unloads as well as verifies all inventory post trip
- Meet with event Head Chef and confirm food items and supplies are prepared and ready for event
- Manage multiple event staff time clocks and performances
- In charge of any independent contractors that may be temporarily hired for the event
- Stays in constant communication with client and ensures event satisfaction
- Works closely with warehouse and event planners regarding all events
- Provides a professional attitude and attire.
Sr. Premium Operations Manager/GM/AGM
Levy Restaurants
05.2022 - 09.2023
- Executes show quality at all times
- Maintains positive relationships with guest and obtains regular guest feedback
- Holds team accountable for steps of service to deliver great customer service
- Ensures all security, safety and sanitation standards are met
- Develop weekly staffing schedule for 25 FOH team members
- Ensures operations comply with brand clarity statements
- Effectively uses all team training and development tools
- Promotes a cooperative work climate, maximizing productivity and morale
- Effectively uses purchasing and all financial control systems.
- Monitored and improved efficiency of processes, team performance, and customer service.
Youth Program Facilitator
Epiphany Blue
07.2019 - 06.2022
- Provide direct service program facilitation, including workshops/training, projects and presentations, program-related events, community service endeavors, outings/field trip exposures/tours, and procurement of guest speakers and expert facilitators
- Recruit and retain participants
- Prepare lesson/activity plans for over 10 weekly workshop sessions
- Gather, record, create, and maintain enrollment forms, attendance records, monthly attendance reports, monthly program update reports, and other program-related paperwork and reports
- Enter enrollment and attendance data into company's data management program
- Foster relationships with school/site administrators and teaching staff
- This includes spending time at sites to meet with teachers/administrators and execute recruitment and retention strategies
- Work with Coordinator of Programs and Events to develop and complete required reports
- Participate in staff and client meetings and staff professional development trainings.
Server/Shift Lead
Bonefish Grill
01.2019 - 05.2022
- Provide each guest with an enjoyable dining experience
- Anticipate patron needs and exhibiting genuine hospitality toward each customer
- Section of tables is higher than other servers due to efficiency skills and high guest compliments
- Ability to multi-task effectively while maintaining a positive attitude and guest satisfaction
- Assist management as a Shift Leader with daily task such as assigning sidework and checking for completion
- Shift leader responsibilities also included leading the 'front of house' team as a cohesive unit on a busy evening shift
- Set up payments by POS
- Kept the restaurant clean and sanitary.
Server/Bartender
Legal Sea Foods
10.2014 - 03.2018
- Responsible for requesting or taking orders and serving beverages to guests
- Checking on guest satisfaction and handling the payment and complaints/concerns of guest
- Retain the knowledge of service techniques, food and beverage products for the restaurant
- Practices responsible alcohol service throughout the duration of employment
- Communicating issues and/or concerns to management on a constant basis
- Assign work tasks and coordinate activities of dining room personnel to ensure prompt and courteous services
- Attendee of the Sandy Block 6 Week Beverage Certification Seminar.
Education
Associate's Degree in Liberal Arts & Sciences -
Bunker Hill Community College
Guidance & Discipline -
BGC Leadership University
09.2015
Skills
- Presentation Skills
- Hospitality
- Customer Service
- Restaurant Management
- Catering Formality
- Conflict Management
- Behavioral Health
- Food Safety
- Program Development
- Communication skills
- Marketing
- Microsoft Access
- Team Leadership and Supervision
Certification
- ServSafe Manager Food Handler, 01/2027
- RBS Alcohol Certification, 4/2027
- First Aid Certification
- CPR Certification
- Best Initiative Youth Workers Intensive Conference
- 4 day Outdoor Leadership Training
- 32 hour Youth Worker Certificate Training
- Mental Health First Aid Training
References
References available upon request.
Timeline
FOH Operations Manager
Tahoe Joes
09.2024 - Current
Event Manager
Heidi's Events & Catering, inc.
10.2023 - 06.2024
Sr. Premium Operations Manager/GM/AGM
Levy Restaurants
05.2022 - 09.2023
Youth Program Facilitator
Epiphany Blue
07.2019 - 06.2022
Server/Shift Lead
Bonefish Grill
01.2019 - 05.2022
Server/Bartender
Legal Sea Foods
10.2014 - 03.2018
Guidance & Discipline -
BGC Leadership University
Associate's Degree in Liberal Arts & Sciences -
Bunker Hill Community College
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