Summary
Overview
Work History
Skills
Timeline
Generic

Sharrhonda Robinson

San Antonio,TX

Summary

Accomplished Fraud Analyst with a proven track record at PNC Financial Services, adept in investigation techniques and fraud prevention. Leveraged Fraud Prevention software proficiency and strong negotiation skills to enhance dispute resolution and recover lost funds. Excelled in roles requiring quick decision-making and logistics support, significantly reducing discrepancies and improving operational efficiency.

Overview

15
15
years of professional experience

Work History

Trailer Locator

Dollar General Distribution Center
10.2020 - Current
  • Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
  • Mentored new team members on shipping and receiving protocols, fostering a collaborative work environment focused on achieving common objectives.

Dispute and Fraud Analyst

PNC Financial Services
02.2017 - 10.2020
  • Participated in regular audits to ensure compliance with applicable laws and regulations related to dispute management and fraud prevention.
  • Conducted in-depth investigations into complex cases, leading to successful recovery of lost funds.
  • Delivered timely and accurate reporting on fraud trends, dispute volumes, and associated financial impacts to senior management.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.

Fraud Analyst

Direct Xpress
06.2015 - 02.2017
  • Played a key role in the recovery of stolen funds through diligent investigation and coordination with relevant parties.
  • Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.

Bank Teller

Wells Fargo
03.2009 - 06.2015
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

Skills

  • GIS Software Proficiency
  • Invoice Verification
  • Logistics support
  • Quick Decision Making
  • Strong negotiation skills
  • Cash Management
  • Transaction monitoring
  • Investigation techniques
  • Fraud prevention
  • AML Knowledge

Timeline

Trailer Locator

Dollar General Distribution Center
10.2020 - Current

Dispute and Fraud Analyst

PNC Financial Services
02.2017 - 10.2020

Fraud Analyst

Direct Xpress
06.2015 - 02.2017

Bank Teller

Wells Fargo
03.2009 - 06.2015

Similar Profiles

CREATE PROFILE
Sharrhonda Robinson