Sharri Hicks

~Activate New Service
~Upgrade Equipment
~Cancel Service
~Basic Troubleshooting
~Process Payments
~Up-sell Products and Services
~Develop and Trained New Hirers
~Handle Escalated Calls
~Provide Accurate Information and Support to Customer Service Representatives

• Responded to customer requests for products, services, and company information.
• Processed customer service orders promptly to increase customer satisfaction.
• handled a high-volume of calls
• handle billing inquiries
• basic troubleshooting
• team-lead assist with new hires

• Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
• Assisted call-in customers with questions and orders.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  ~Trained New Retail Sales Associates
  ~Process Payments
  ~Technical Support
  ~Merchandising
  ~Average 90 calls per day/360 calls per week
  ~Inventory
  ~Research of Billing Discrepancies
  ~Interaction with Customers Nationwide
  ~Upgrade Handsets and Rate Plans
  ~Activate New Service