Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sharria Byrd

Quincy,FL

Overview

22
22
years of professional experience
1
1
Certification

Work History

Cashier Team Lead

Hardee's Restaurant
Quincy, FL
09.2022 - Current
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Trained new cashiers on proper use of registers and store policies.
  • Monitored cashier performance, providing feedback as needed.
  • Performed daily opening and closing procedures for the register area.
  • Conducted inventory audits to ensure accuracy of product levels in the register area.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Processed refunds and exchanges according to company policy.
  • Identified discrepancies between actual sales figures and expected totals.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.
  • Coordinated with other departments when additional support was needed during peak hours.
  • Ensured compliance with all safety regulations while performing tasks.
  • Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
  • Assisted customers with locating items within the store when requested.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.
  • Completed paperwork related to personnel actions including hiring, terminations, transfers.
  • Developed strong working relationships with team members to foster collaboration.
  • Continually evaluated processes for improvement opportunities and implemented changes accordingly.
  • Analyzed sales data reports to identify trends in customer buying habits.
  • Answered customer questions and provided store information.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Processed payments promptly for customers to exceed productivity standards.
  • Scanned, priced, and bagged customer groceries quickly to keep lines moving.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Greeted customers promptly and responded to questions.
  • Answered phone calls to assist customers with questions and orders.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Welcomed customers, offering assistance to help find store items.

Person With Disabilites

Pyramid Studio
Tallassee, FL
01.2017 - 08.2021
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Recognized by management for providing exceptional customer service.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Achieved cost-savings by developing functional solutions to problems.
  • Managed household errands and other essential duties.
  • Operated equipment and machinery according to safety guidelines.

Health Care Aide

United Healthcare
Gretna, FL
05.2015 - 01.2017
  • Provided assistance to patients with activities of daily living such as bathing, dressing, grooming and eating.
  • Assisted in the implementation of care plans for individual patients under the direction of a registered nurse or physician.
  • Administered medication and treatments as prescribed by medical staff.
  • Monitored vital signs such as blood pressure, pulse, temperature and respiration rate.
  • Observed and documented changes in patient's condition including physical and emotional well-being.
  • Reported any changes or concerns to supervising nurse or physician promptly.
  • Communicated effectively with patients, families, physicians and other healthcare professionals.
  • Assisted with rehabilitation exercises prescribed by physiotherapists or occupational therapists.
  • Helped patients maintain their independence while providing support when needed.
  • Performed basic nursing skills such as wound care, catheter care and ostomy management.
  • Provided emotional support to those requiring end-of-life care.
  • Maintained a clean and safe environment for all patients according to health regulations standards.
  • Transported patients to appointments using wheelchairs or strhers when necessary.
  • Responded quickly in emergency situations following established protocols.
  • Educated family members about patient care needs at home after discharge from hospital.
  • Collaborated with interdisciplinary team members to ensure quality patient care.
  • Participated in continuing education activities to stay up-to-date on best practices.
  • Answered call lights promptly in order to meet patient needs in a timely manner.
  • Assessed equipment needs for each patient prior to admission into facility.
  • Ensured proper documentation of all patient assessments, treatments and medications administered.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Tracked and reported clients' progress based on observations and conversations.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Helped residents walk with or without self-help devices.
  • Assisted residents in preparing for activities and social programs.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Used mobility devices to transport patients.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Distributed drinking water and nourishment to residents.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Documented activities and recorded information in EMR system.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Supported non-ambulatory residents in range of motion exercises.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
  • Conducted patient education on health maintenance and disease prevention.
  • Assisted patients with daily living activities, including bathing, dressing, and grooming.
  • Built strong and trusting rapport with clients and loved ones.
  • Monitored health and well-being of clients and reported significant health changes.
  • Greeted, guided and offered assistance to patients and visitors.
  • Maintained compliance with HIPAA protocols to safeguard patient privacy.
  • Restocked supplies and cleaned equipment between patients.
  • Supported nursing staff in day-to-day operations.
  • Offered information, support and comfort to patient families.
  • Attended training to validate or refresh basic professional skills.
  • Performed basic, non-invasive medical assistant duties.
  • Collaborated with healthcare teams to determine needs and support daily objectives.
  • Assisted administrative departments with paperwork, errands and other clerical duties.
  • Pulled and organized file charts, placing appointment reminder calls to patients.
  • Worked on variety of projects to provide supplemental support to unit staff and enhance department.
  • Collected and compiled data to document performance or assess program quality.
  • Received blood and bodily fluid samples and passed to employees
  • Escorted patients before and after surgical procedures.
  • Organized work orders, maintenance repairs and other administrative duties.
  • Assisted employees in scheduling computer and phone updates.
  • Liaised with healthcare teams to deliver and manage care in patient homes.

Direct Care Worker

Sunrise Senior Living
Tallahassee, FL
11.2014 - 05.2016
  • Provided personal care to clients, such as bathing, grooming and toileting.
  • Assisted clients with daily activities, including meal preparation and medication administration.
  • Coordinated transportation for medical appointments and other errands.
  • Conducted home visits to assess client needs and provide support services.
  • Developed individual service plans in collaboration with the client, family members and other professionals.
  • Monitored client progress and reported changes in behavior or physical condition to supervisor.
  • Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
  • Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed.
  • Encouraged socialization through recreational activities such as group outings and community events.
  • Organized paperwork related to case notes, assessment forms and discharge summaries.
  • Maintained accurate records of all services provided to clients.
  • Participated in team meetings to discuss best practices for providing quality care.
  • Provided emotional support to clients experiencing difficult life transitions or crises.
  • Facilitated communication between clients, family members and medical staff.
  • Educated families on available resources that could enhance their quality of life.
  • Established trusting relationships with clients by being a reliable source of support.
  • Respected cultural diversity when interacting with individuals from different backgrounds.
  • Adapted strategies depending on individual needs while adhering to established protocols.
  • Responded promptly to emergency situations using sound judgment techniques.
  • Performed basic first aid procedures when necessary.
  • Actively promoted positive behaviors among clients through reinforcement techniques.
  • Maintained confidentiality according to agency policies regarding client information.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Assisted with client personal care needs to foster independence and well-being.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Laundered clothing and bedding to prevent infection.
  • Followed care plan and directions to administer medications.
  • Cultivated relationships with residents to support happiness and emotional well-being.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Transported patients to medical, dental and personal care appointments.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Improved resident and staff engagement through group activities.
  • Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
  • Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
  • Ambulated individuals around home, public and medical locations.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted individuals in development of social skills to become integrated in community.
  • Assisted individuals in learning and developing new skills.
  • Documented current patient information to update vital signs, behaviors, and eating habits.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Transported clients to doctor's appointments and errands.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Used approved crisis intervention techniques in emergency situations.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Tracked and reported clients' progress based on observations and conversations.
  • Leveraged database management system to track and report service hours, details of activities and progress on goals.
  • Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
  • Assisted clients with maintaining good personal hygiene.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Helped clients get in and out of beds and wheelchairs.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Built strong and trusting rapport with clients and loved ones.
  • Monitored health and well-being of clients and reported significant health changes.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Drove clients to doctors' appointments and social outings.
  • Recorded client status progress and challenges in logbooks and reports.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Maintained detailed records of services performed on clients.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Consulted with client care team to continually update care plans.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Contributed to case reviews of client status and progress.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Instructed family members on how to provide bedside care.

Behavioral Program Specialist

DDDP
Chattahoochee, FL
09.2005 - 09.2015
  • Developed and implemented individualized behavioral plans for students with special needs.
  • Provided direct instruction to students in small groups or one-on-one sessions.
  • Conducted assessments of student behavior and progress, monitored data, and reported results to parents and school staff.
  • Collaborated with teachers, administrators, social workers, psychologists, and other professionals to create an effective learning environment for students with disabilities.
  • Facilitated parent trainings on positive behavior support strategies and techniques.
  • Created a safe learning environment by implementing appropriate classroom management strategies.
  • Modified lesson plans to meet the individual needs of each student.
  • Implemented evidence-based interventions designed to address challenging behaviors.
  • Monitored student progress using data collection tools such as graphs, checklists, rating scales.
  • Assisted in developing Individual Education Plans that include behavioral goals for students with disabilities.
  • Organized meetings between parents and guardians and school personnel regarding their child's academic performance and behavioral issues.
  • Participated in team meetings to discuss best practices for addressing difficult situations involving students with special needs.
  • Maintained accurate records of student attendance, behavior incidents, progress notes.
  • Developed positive relationships with families through home visits and phone calls when needed.
  • Provided crisis intervention services when needed in order to de-escalate potentially dangerous situations involving students.
  • Analyzed assessment data from various sources including observations of student behavior in order to identify areas of strength or need for intervention.
  • Worked collaboratively with school staff members on developing strategies for managing challenging behaviors in the classroom setting.
  • Attended workshops and conferences related to Applied Behavior Analysis, Positive Behavioral Interventions and Supports, Functional Behavioral Assessments.
  • Assisted in creating a system of reinforcement procedures to encourage desired behaviors among students.
  • Utilized verbal praise and tangible rewards as part of the reward system model.
  • Worked directly with students and discussed behavioral goals and implementation of behavior intervention programs.
  • Collected data via direct student observation and consultation with classroom teachers regarding student behaviors.
  • Presented student behavioral data during IEP meetings to determine plan changes and progress.
  • Leveraged data and collaborated with executive leaders to refine and improve discipline protocols.
  • Wrote goal-oriented programs and evaluated and documented progress and participation in weekly interdisciplinary treatment team conferences.
  • Developed and implemented departmental support systems to meet strategic objectives.
  • Utilized consulting skills for implementation and maintenance of intervention plans.
  • Created and administered questionnaires to identify development needs and individualized strategies to meet goals.
  • Led group meetings with teachers to drive development of effective behavioral skills and systems.
  • Implemented behavior modification programs to reduce undesirable behaviors.
  • Provided crisis intervention services as needed to manage acute behavioral episodes.
  • Designed and delivered workshops on behavior management techniques.
  • Coordinated with schools to implement behavior support plans in educational environments.
  • Led parent education sessions on understanding and managing challenging behaviors.
  • Developed personalized behavior intervention plans based on assessment results.
  • Facilitated social skills groups to enhance interpersonal interactions.
  • Analyzed behavioral data to adjust intervention strategies for optimal outcomes.
  • Participated in ongoing professional development to stay current with best practices.
  • Monitored and recorded client progress towards behavioral goals.
  • Developed visual supports and other tools to aid in behavior modification.
  • Utilized Applied Behavior Analysis (ABA) techniques in therapeutic sessions.
  • Trained caregivers and educational staff on behavior intervention strategies.
  • Maintained detailed case notes and documentation in compliance with ethical standards.
  • Conducted comprehensive behavioral assessments to identify individual client needs.
  • Conducted functional behavior assessments to determine the causes of problem behaviors.
  • Enhanced communication skills of clients using augmentative and alternative communication devices.
  • Advocated for clients in educational and community settings to ensure accommodation of needs.
  • Collaborated with multidisciplinary teams to ensure cohesive treatment plans.
  • Advised on the development of positive behavior support systems within organizations.
  • Cultivated classroom environment focused on inclusion and growth, fostering both social and academic development.
  • Built relationships with students and guardians through active communication and positive feedback.
  • Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
  • Evaluated student needs to provide helpful resources and support.
  • Adapted instructional techniques to appropriate ages and skill levels of supervised students.
  • Analyzed student data and prescribed remediation and enrichment to meet learning needs.
  • Offered hands-on learning opportunities to develop student self-esteem and life skills.
  • Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
  • Collaborated with other educational personnel to provide inclusive activities or programs for children with disabilities.
  • Maintained student records in accordance with district standards.
  • Enhanced students' sensory- and perceptual-motor skills through hands-on activities.
  • Enhanced students' physical, behavioral and social skills through class activities.
  • Instructed students in standardized subjects as well as general learning strategies and skills for social development and character.
  • Developed individual educational plans designed to promote educational, physical and social development.
  • Designed and delivered personalized learning for each student and advocated for student inclusion and success in general education environments.
  • Defined and communicated rules and enforced through approved disciplinary methods.
  • Created and implemented compliant IEPs, progress reports and state-specific special education documentation.
  • Delivered tutoring sessions to help students grasp complex concepts in one-on-one settings.

Direct Support Professional

Tallassee Development Center
Tallahassee, FL
06.2002 - 08.2006
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Facilitated social interactions between participants and their peers in the community.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Assisted in planning and implementing recreational activities for participants.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Provided guidance and support to ensure safety of individuals served.
  • Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
  • Collaborated with other staff members to develop individualized service plans for each participant.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Developed relationships with families of those receiving services to ensure continuity of care.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Followed care plan and directions to administer medications.
  • Assisted individuals in development of social skills to become integrated in community.
  • Assisted individuals in learning and developing new skills.
  • Tracked and reported clients' progress based on observations and conversations.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Documented current patient information to update vital signs, behaviors, and eating habits.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Transported clients to doctor's appointments and errands.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Used approved crisis intervention techniques in emergency situations.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Leveraged database management system to track and report service hours, details of activities and progress on goals.
  • Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
  • Assisted clients with maintaining good personal hygiene.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Helped clients get in and out of beds and wheelchairs.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Built strong and trusting rapport with clients and loved ones.
  • Monitored health and well-being of clients and reported significant health changes.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Drove clients to doctors' appointments and social outings.
  • Recorded client status progress and challenges in logbooks and reports.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Maintained detailed records of services performed on clients.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Consulted with client care team to continually update care plans.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Contributed to case reviews of client status and progress.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Instructed family members on how to provide bedside care.

Education

High School Diploma -

James A Shanks
Quincy, FL
05-1997

Skills

  • POS System Operation
  • Online Order Picking
  • Positive Attitude
  • Store Opening and Closing
  • Shift Scheduling
  • Transaction Approvals
  • Computer
  • Desk Work
  • Answer Phone
  • Direct Care

Certification

  • Basic Life Support (BLS) Certification - American Heart Association.
  • National Professional Certification in Retail Management (NPCRM) - National Retail Federation.
  • For the occupation of Cashiers, there are not typically 30 distinct professional credentials sought after by employers due to the nature of the job being entry-level and often requiring minimal formal education or training prior to employment. However, I can provide a list of relevant certifications and trainings that could be beneficial for individuals in cashier roles or those looking to enhance their employability and skill sets within similar retail or customer service positions, .

Timeline

Cashier Team Lead

Hardee's Restaurant
09.2022 - Current

Person With Disabilites

Pyramid Studio
01.2017 - 08.2021

Health Care Aide

United Healthcare
05.2015 - 01.2017

Direct Care Worker

Sunrise Senior Living
11.2014 - 05.2016

Behavioral Program Specialist

DDDP
09.2005 - 09.2015

Direct Support Professional

Tallassee Development Center
06.2002 - 08.2006
  • Basic Life Support (BLS) Certification - American Heart Association.
  • National Professional Certification in Retail Management (NPCRM) - National Retail Federation.
  • For the occupation of Cashiers, there are not typically 30 distinct professional credentials sought after by employers due to the nature of the job being entry-level and often requiring minimal formal education or training prior to employment. However, I can provide a list of relevant certifications and trainings that could be beneficial for individuals in cashier roles or those looking to enhance their employability and skill sets within similar retail or customer service positions, .

High School Diploma -

James A Shanks

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