Sharrie Thornton
GEORGETOWN,TX
Summary
Support Specialist with over 11 years of experience enhancing operational efficiency through advanced tools like Microsoft Teams, Google Calendar, and Salesforce. Adept at optimizing data management, streamlining communication processes, and improving customer satisfaction. Strong background in reporting, quality assurance, and data entry within the technology and education sectors, with a proven track record of driving continuous improvement and fostering high-performance teams.
Overview
12
12
years of professional experience
Work History
Support Specialist (Remote Support)
FEMA
06.2023 - Current
- Streamlined disaster relief efforts by refining communication processes, reducing response times, and enhancing operational efficiency
- Improved data input procedures, significantly increasing record-keeping accuracy and operational effectiveness
- Provided empathetic customer support, ensuring high satisfaction rates and fostering trust in FEMA services
- Enhanced departmental synergy through effective communication strategies and solutions for complex issues
Data Entry Specialist (Remote Support)
USDA- Farmers in Agriculture
05.2022 - 11.2023
- Entered and processed customer data in the company database with 99% accuracy
- Managed large datasets, ensuring timely updates and minimal errors for farmers interested in receiving government assistance
- Streamlined entry processes, reducing data entry time by 15%
- Provided regular data reporting to management to help improve business strategies
Administrative Support Team Associate
Macy's
01.2015 - 03.2018
- Supported multiple departments with administrative tasks, optimizing workflow and reducing task completion time
- Implemented a new filing system that improved document retrieval speed and efficiency
- Coordinated meetings and travel arrangements, ensuring seamless communication and team coordination
- Managed high-volume correspondence and prepared polished reports to elevate departmental outputs
Administrative Assistant
Public Schools, Chicago, IL
03.2013 - 05.2015
- Provided essential administrative support across departments, ensuring smooth office operations
- Streamlined administrative processes and introduced creative solutions for recurring challenges
- Reconciled expense reports, monitored invoices, and ensured financial compliance
- Assisted in event planning, contributing to successful execution
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Gym Receptionist
MINT at Washington, DC
02.2019 - 04.2021
- Managed communications and tasks using standard tech, improving response times and overall operational efficiency
- Streamlined the check-in process and data entry, reducing wait times and enhancing member satisfaction
- Assisted members with inquiries, class registrations, and facility issues, contributing to improved member retention
- Implemented a member feedback system that led to targeted improvements in gym services and increased online engagement
Lead Teacher
Austin Achieve
10.2023 - 06.2024
- Led innovative classroom initiatives, improving student engagement and academic performance through personalized learning strategies
- Integrated technology into the curriculum, significantly enhancing teaching efficiency and preparing students for future challenges
- Mentored students, providing tailored support to overcome learning obstacles and foster growth mindsets
- Used data-driven decision-making processes to analyze student performance trends and adjust instructional practices accordingly, leading to improved outcomes.
Lead Teacher
City Center PSC
07.2021 - 10.2023
- Spearheaded technology integration, enhancing student digital literacy and academic performance
- Led a team of five teachers, fostering a collaborative environment that improved student outcomes
- Implemented data-driven strategies to address learning gaps, resulting in significant progress in student achievement
- Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
Education
Master of Science - Education & Technology
University of Maryland Global Campus
Adelphi, MD01.2021
Bachelor's Degree - Special Education
Concordia University
Washington, DC01.2014
Bachelor of Science -
Howard University
Washington, DC01.2009
Skills
- Data Entry & Management
- Microsoft Teams
- Google Calendar
- Salesforce
- Slack
- Excel
- Google Sheets
- Database Management
- Reporting
- Quality Assurance
- Scheduling
- Microsoft Word
- Video Editing
- Support services
- Remote support
Certifications And Courses
- Data Entry & Management, University of Maryland Global Campus, 12/01/22
- Advanced Spreadsheet Functions (Excel), University of Maryland Global Campus, Not Provided
- Database Systems, University of Maryland Global Campus, Not Provided
Timeline
Lead Teacher
Austin Achieve
10.2023 - 06.2024
Support Specialist (Remote Support)
FEMA
06.2023 - Current
Data Entry Specialist (Remote Support)
USDA- Farmers in Agriculture
05.2022 - 11.2023
Lead Teacher
City Center PSC
07.2021 - 10.2023
Gym Receptionist
MINT at Washington, DC
02.2019 - 04.2021
Administrative Support Team Associate
Macy's
01.2015 - 03.2018
Administrative Assistant
Public Schools, Chicago, IL
03.2013 - 05.2015
Bachelor's Degree - Special Education
Concordia University
Bachelor of Science -
Howard University
Master of Science - Education & Technology
University of Maryland Global Campus
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