Sharrielle Wroten
Batavia,NY
Summary
Accomplished Team Lead at Roman’s, adept in conflict resolution and leadership, significantly enhanced team cohesion and customer satisfaction. Leveraged attention to detail and verbal communication to streamline operations at The Wellsville Group, achieving notable client relationship milestones. Proven track record in optimizing revenue recovery while maintaining compliance at Premiere Credit of North America.
Overview
14
14
years of professional experience
Work History
Team Lead
Roman’s
11.2021 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Customer Service Manager
The Wellsville Group
01.2018 - 10.2021
- Took ownership of customer issues and followed problems through to resolution.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Served as a central point of contact for all outside vendors.
Senior Collection Specialist
Premiere Credit of North America
03.2011 - 12.2015
- Managed a high-volume portfolio, ensuring timely follow-ups and accurate record-keeping for optimal results.
- Improved client satisfaction by providing exceptional customer service during the collections process, addressing concerns promptly and professionally.
- Enhanced collections efficiency by implementing plans and procedures to optimize revenue recovery.
- Maintained FDCA protocol
Education
High School Diploma -
Batavia High School
Batavia NY 06-2007
Skills
- Attention to detail
- Conflict resolution
- Cash handling
- Verbal and written communication
- Leadership
- Multitasking
- Customer focus
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Earned highest marks for customer satisfaction, company-wide.
Timeline
Team Lead
Roman’s
11.2021 - Current
Customer Service Manager
The Wellsville Group
01.2018 - 10.2021
Senior Collection Specialist
Premiere Credit of North America
03.2011 - 12.2015
High School Diploma -
Batavia High School
Similar Profiles
Roman PerezRoman Perez
Plumber Supervisor at Roman’s PlumbingPlumber Supervisor at Roman’s Plumbing
ANDREA LOVRIAANDREA LOVRIA
LPN at Floral Agency (Genesee Premier LTC/Rehab)LPN at Floral Agency (Genesee Premier LTC/Rehab)
Nicole WalczakNicole Walczak
Lead Treatment Coordinator at Batavia Family Dental, PLLCLead Treatment Coordinator at Batavia Family Dental, PLLC
Julie NicholsJulie Nichols
Nurse Administrator at NYS DOCCSNurse Administrator at NYS DOCCS
Kimberly DroskiKimberly Droski
Food and Beverage Team Lead, Closing Team Lead/General Merchandise Team Lead/Inbound/Logistics Team Lead/Food and Beverage Team Lead at TargetFood and Beverage Team Lead, Closing Team Lead/General Merchandise Team Lead/Inbound/Logistics Team Lead/Food and Beverage Team Lead at Target