Sharron Spence
Fort Washington,MD
Summary
Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.
Overview
8
8
years of professional experience
Work History
GI Tech/ Medical Office Receptionist/Call Center Representative
Digestive Disease Physicians
02.2022 - 04.2024
- Kept patients' appointments on schedule by informing provider of patient's arrival and any delays
- Filed and retrieved patient records for provider
- Maintained patient databases and updated information in alignment with HIPAA protocols
- Handled office inventory by ordering new supplies and scheduled equipment services and repairs
- Organized paperwork such as charts and reports for office and patient needs
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing
- Reviewed and sent medical records to other physicians upon request
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Managed multi-line phone system and pleasantly greeted patients
- Checked patient insurance, demographic, and health history to keep information current
- Transcribed phone messages and relayed to appropriate personnel
- Invoiced patients accurately in line with charging guidelines
- Set up endoscopy suites with equipment and supplies needed for procedures
- Maintained all safety protocols and processes when cleaning, disinfecting and sterilizing endoscopes and related equipment
- Assisted physicians and nursing staff with various tasks and responsibilities during procedures
- Transferred scopes to appropriate department for repairs and maintenance
- Efficiently set-up and tore down procedure rooms in preparation for upcoming procedures
- Assisted with transportation of scopes for repairs and maintenance
- Assisted medical staff by preparing patients for procedures
- Prepared for upcoming procedures by effectively setting up and tearing down rooms.
Clinical Administrative Assistant
Saint Agnes Hospital
01.2021 - 01.2022
- Closely followed surgical schedules to sanitize and assess recovery rooms
- Independently recognizes the urgency of the consults and schedules care in accordance
- Assisted physicians with patient care coordination by scheduling follow-up appointments
- Managed patient scheduling, insurance verification and medical records with accuracy and efficiency
- Proficiently answered multiple phone lines and routed calls accordingly
- Performed data entry tasks for patient information into practice management software system
- Answered inquiries from patients regarding billing issues or other administrative matters
- Processed payments accurately, including cash, check, credit card and electronic funds transfer
- Generated daily reports on patient visits from Electronic Health Records system
- Accurately tracked incoming referrals from primary care providers
- Responded to emails promptly to provide timely responses to inquiries
- Provided excellent customer service to patients in a courteous and professional manner
- Ensured compliance with HIPAA regulations through confidential handling of all patient information
- Provided assistance with registration of new patients into the practice's EHR system
- Collected co-payments and co-insurance and issued appropriate receipts during check-in
- Scanned and documented new patient information in electronic health records for registration purposes
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Greeted patients and visitors, answered phones, and scheduled appointments.
Office Manager
RAM RECOVERY
Baltimore, MD
01.2021 - 01.2022
- Obtained payments from patients and scanned identification and insurance cards
- Organized and maintained patient chart filing system to promote quick data finding for staff
- Completed administrative patient intakes with case histories, insurance information and mandated forms
- Advised office manager of problems and concerns and assisted with problem-solving
- Collected payments and entered charges into computer system
- Organized paperwork such as charts and reports for office and patient needs
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
BEHAVIORAL ANALYST
OUTREACH RECOVERY
01.2020 - 02.2021
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans
- Listened to clients' concerns and provided encouragement and support
- Assisted clients in exploring feelings and understanding behaviors
- Displayed sensitivity to cultural and linguistic needs of clients and families served
- Provided emergency response in crisis situations to diffuse tensions and prevent violence
- Determined clients' risk of self-harm or other dangerous behaviors
- Collaborated with other professionals to coordinate comprehensive care for clients
- Provided education on mental health topics and resources to clients
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources
- Assessed clients' needs to provide appropriate therapeutic interventions
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders
- Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders
- Educated clients on dangers of substance abuse and prevention techniques.
Front Desk Receptionist
Bodyworks Medical - Waldorf, MD
01.2020 - 02.2021
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars
- Addressed and remedied all patient or team member issues
- Developed close working relationships with front office and back office staff
- Oversaw accounting, budgeting, and financial reporting
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction
- Consulted with healthcare professionals on business decisions
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities
- Created reports, presentations and other materials for executive staff
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Front Desk Receptionist
Body Works Medical
Waldorf, MD
01.2016 - 12.2019
- Adhered to strict HIPAA guidelines to protect patient privacy
- Organized paperwork such as charts and reports for office and patient needs
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Provided a high level of customer service to all clients
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Performed data entry and administrative duties such as filing, scanning documents, updating databases
- Updated client contact information regularly in order to keep accurate records of communications sent out
- Assisted with completion of forms or sign-in procedures
- Entered data into company software system
- Documented and distributed messages to support timely communications.
Specimen Collector
ILDP
Waldorf, MD
01.2016 - 01.2019
- Adhered to HIPAA regulations when dealing with patient data and information
- Trained new staff members on proper sample collection techniques
- Monitored inventory levels of reagents, supplies, and equipment used in sample collections
- Prepared specimens for analysis by weighing, measuring or labeling samples for identification purpose
- Distributed specimens to appropriate departments or reference laboratories for analysis.
Education
Bachelor of Science - Psychology
Bowie State University
Bowie, MD05-2023
Skills
- Office Supplies and Inventory
- Medical Software Applications
- PowerPoint
- Excel
- CPT CODING
- EMR Systems
- Insurance Verification
- Office Administration
- Scheduling proficiency
- Patient Relations
Timeline
GI Tech/ Medical Office Receptionist/Call Center Representative
Digestive Disease Physicians
02.2022 - 04.2024
Clinical Administrative Assistant
Saint Agnes Hospital
01.2021 - 01.2022
Office Manager
RAM RECOVERY
01.2021 - 01.2022
BEHAVIORAL ANALYST
OUTREACH RECOVERY
01.2020 - 02.2021
Front Desk Receptionist
Bodyworks Medical - Waldorf, MD
01.2020 - 02.2021
Front Desk Receptionist
Body Works Medical
01.2016 - 12.2019
Specimen Collector
ILDP
01.2016 - 01.2019
Bachelor of Science - Psychology
Bowie State University
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