Sharron Adams
Belleville,MI
Summary
Hardworking and reliable with strong ability in Task and Offering Highly organized, proactive and punctual with team-oriented mentality. Friendly and efficient CSA devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding Airlines standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
20
20
years of professional experience
Work History
CSA Luggage Handler
Delta Air Lines
Detroit, Michigan
09.2006 - Current
- Delivered Bags to customer locations.
- Improved customer satisfaction by finding creative solutions to problems.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Performed site evaluations, customer surveys and team audits.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Handled all delegated tasks, including staffing and scheduling.
- Improved operations by working with team members and customers to find workable solutions.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Uphold quality control policies and procedures to increase customer satisfaction.
Education
High School Diploma - undefined
Cambridge Alternative
Garden City, MI06.2006
Skills
- Microsoft Certified Solutions Associate (MCSA):
- Luggage loading
- Luggage handling
- Luggage assistance
- Luggage management
- Luggage loading and delivery
- Communication and presentation
- Monitoring field personnel
- Managing activities
- Observation
- Providing customer support
- Assisting production
- Verifying orders
- On Time Productions
- Certified Handler
- MS Office proficiency
ACHIEVEMENTS
2022 Delta Chairman’s Honoree, Frontline Involvement Team 2023-11-01 to Current
Timeline
CSA Luggage Handler
Delta Air Lines
09.2006 - Current
High School Diploma - undefined
Cambridge Alternative