Sharron Allen

• Managed staff schedules and maintained adequate coverage for all shifts.
• Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
• Ensured consistent quality of service by regularly reviewing staff performance and providing constructive feedback during team meetings.
• Trained new hires on company policies, procedure, as well as proper food handling techniques which resulted in reduced turnover rates.
• Adhered to safe work practices, food safety regulations, and corporate guidelines.
• Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
• Maximized quality assurance by completing frequent line checks.
• Reduced wait times for customers by optimizing seating arrangements and implementing effective table management practices.
• Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
• Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
• Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Performed cash handling activities and secured nightly bank deposits.
• Oversaw food preparation and monitored safety protocols.

• Trained and guided team members to maintain high productivity and performance metrics.
• Enforced quality assurance protocols to deliver ideal customer experiences.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Interacted well with customers to build connections and nurture relationships.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
• Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
• Mentored and motivated team members to achieve challenging business goals.
• Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
• Managed budget implementations, employee evaluations, and contract details.

• Reduced past due balances and bad debt by coordinating collection efforts.
• Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
• Evaluated complex customer profiles using financial statements, credit reports, and industry data to make informed lending decisions.
• Consistently achieved monthly collection targets by prioritizing accounts based on risk level and potential impact on cash
• Provided training and consulted with struggling teams to help meet monthly target goals.
• Participated in internal audits to ensure adherence to corporate guidelines and regulatory requirements related to credit management activities.
• Improved credit risk management by implementing effective underwriting policies and procedures.
• Referred delinquent accounts to collections department or outside resources.
• Optimized credit approval and collection processes.

Handled all Insurance claims

Ordered all parts need for repairs

Files all invoices

Processed all forms of payments

Handled all in coming calls and directed them as needed

Processed payroll