Sharron Barbour Jester

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Responded to customer calls and emails to answer questions about products and services.
• Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.

Received calls from patients,pharmacies;other hospitals and doctor's office.Sent messages to appropriate offices

• Managed incoming calls and directed to appropriate department.
• Maintained patient confidentiality in line with HIPAA regulations.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Organized paperwork such as charts and reports for office and patient needs.
• Executed administrative duties to facilitate unit tasks and meet team goals.
• Received and routed laboratory results to correct clinical staff members.

• Managed incoming calls and directed to appropriate department.
• Maintained patient confidentiality in line with HIPAA regulations.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Organized paperwork such as charts and reports for office and patient needs.
• Maintained rapport with physicians, nurse,s and other healthcare personnel.
• Maintained current and accurate medical records for patients.
• Provided information for patient admissions and discharges to foster timely processing.
• Executed administrative duties to facilitate unit tasks and meet team goals.
• Transcribed doctors' medication orders, lab test requests, and care plans.
• Monitored inventory levels and advised management of need for replenishment.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.