Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
Administrative Abilities
18
18
years of professional experience
Education
Associate of Applied Science - Criminal Justice With Police Academy Option
Eastern Gateway Community College (Online)
Steubenville, OH
05.2022
Instructor Certification - Training For Trainers
Maryland Police /Correctional Training Commission
Sykesville, MD
09.2016
Skills
Proficient in Microsoft Office Suite
Google Chrome Products Home/Office
Public Safety/Crisis Intervention
Critical Thinking and Conduct Reporting
Corrective Actions
Courtroom Practices
Rule Enforcement
Court Procedures
Conflict De-Escalation
Legal Code Knowledge
Administration and Management
Law and Government
Call center customer service
Dependable and Responsible
Interpersonal Communication
Google Workspace
Decision-Making
Data Entry
Excellent Communication
Problem-Solving
Teamwork and Collaboration
MS Office
Teambuilding
Active Listening
Organization and Time Management
Analytical and Critical Thinking
Planning and Coordination
Clerical Support
G-Suite
[Type] Software Proficiency
Report Preparation
Records Maintenance
Staff Meetings
Policy Implementation
Daily Progress Reports
Team Mentoring
Crisis Prevention Intervention
Case Analysis
Patient Health Information Access
Emergency Medical Procedures Knowledge
Assignment Delegation
Resource Utilization
Operational Standards
Staff Scheduling
Communications Strategies
Suicide Intervention
Providing Feedback
Process Evaluations
Electronic Charting
Problem Identification
Administrative Arrangements
Computerized Maintenance Management Systems
Treatment Options
Customer Needs Assessments
Performance Metric
Continuous Improvement Process
Documentation Review
Operational Efficiency
Job Assignments
Behavioral Management
Clinical Quality Program Standards
Meeting Coordination and Support
Write Reports
Handling Complaints
Organizational Goal Development
Job Analysis
Quality Improvement Activities
Strategic Planning
Database Maintenance
Human Resource Management
Payroll
Certification
Certified in First Aid/ CPR Certified Trainer, MS Access XP - Intermediate MS Excel XP - Intermediate Course
Work History
Unit Supervisor
MOED Youth Works
Baltimore , Md
12.2022 - Current
Applied effective time management techniques to meet tight deadlines.
Worked effectively in fast-paced environments.
Developed strong communication and organizational skills through working on group projects.
Demonstrated leadership skills in managing projects from concept to completion.
Gained extensive knowledge in data entry, analysis and reporting.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Exercised leadership capabilities by successfully motivating and inspiring others.
Demonstrated strong organizational and time management skills while managing multiple projects.
Proven ability to develop and implement creative solutions to complex problems.
Self-motivated, with a strong sense of personal responsibility.
Learned and adapted quickly to new technology and software applications.
Developed and maintained courteous and effective working relationships.
Cultivated interpersonal skills by building positive relationships with others.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Proven ability to learn quickly and adapt to new situations.
Managed time efficiently in order to complete all tasks within deadlines.
Skilled at working independently and collaboratively in a team environment.
Excellent communication skills, both verbal and written.
Provided professional services and support in a dynamic work environment.
Community Detention Officer III
State of MD DJS Community Detention
Baltimore , Md
08.2005 - 11.2021
Self-motivated, with a strong sense of personal responsibility.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Excellent communication skills, both verbal and written.
Demonstrated leadership skills in managing projects from concept to completion.
Skilled at working independently and collaboratively in a team environment.
Demonstrated strong organizational and time management skills while managing multiple projects.
Applied effective time management techniques to meet tight deadlines.
Cultivated interpersonal skills by building positive relationships with others.
Developed strong organizational and communication skills through coursework and volunteer activities.
Proven ability to learn quickly and adapt to new situations.
Provided professional services and support in a dynamic work environment.
Learned and adapted quickly to new technology and software applications.
Managed time efficiently in order to complete all tasks within deadlines.
Developed and maintained courteous and effective working relationships.
Gained extensive knowledge in data entry, analysis and reporting.
Proven ability to develop and implement creative solutions to complex problems.
Exercised leadership capabilities by successfully motivating and inspiring others.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Worked effectively in fast-paced environments.
Electronic Monitoring Specialist
State of MD DJS Community Detention
Baltimore , Md
09.2013 - 08.2015
Developed and maintained courteous and effective working relationships.
Proven ability to develop and implement creative solutions to complex problems.
Developed strong organizational and communication skills through coursework and volunteer activities.
Demonstrated leadership skills in managing projects from concept to completion.
Applied effective time management techniques to meet tight deadlines.
Proven ability to learn quickly and adapt to new situations.
Developed strong communication and organizational skills through working on group projects.
Worked effectively in fast-paced environments.
Cultivated interpersonal skills by building positive relationships with others.
Gained extensive knowledge in data entry, analysis and reporting.
Excellent communication skills, both verbal and written.
Skilled at working independently and collaboratively in a team environment.
Managed time efficiently in order to complete all tasks within deadlines.
Provided professional services and support in a dynamic work environment.
Exercised leadership capabilities by successfully motivating and inspiring others.
Self-motivated, with a strong sense of personal responsibility.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Learned and adapted quickly to new technology and software applications.
Demonstrated strong organizational and time management skills while managing multiple projects.
Therapeutic Behavior Specialist
Leading by Example llc
Baltimore , Md
04.2012 - 02.2015
Discussed staff development and training needs and provided schedule of continuing education opportunities.
Prepared referrals to counselors for special counseling and therapy to support treatment needs.
Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
Met with nursing staff and support personnel to plan services, programs and activities.
Promoted patient independence by establishing patient care goals and taught and counseled patients, friends and family about medications and self-care skills.
Performed client intake procedures according to internal standards for new admissions.
Completed documentation for every incident and forwarded to correct personnel for review.
Taught clients how to complete basic household chores and prepare food.
Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
Facilitated group therapy sessions to help clients develop coping strategies and social skills.
Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
Communicated with clients to assess mental health needs and develop individualized treatment plans.
Developed and maintained positive relationships with clients to create safe and supportive environment.
Timeline
Unit Supervisor
MOED Youth Works
12.2022 - Current
Electronic Monitoring Specialist
State of MD DJS Community Detention
09.2013 - 08.2015
Therapeutic Behavior Specialist
Leading by Example llc
04.2012 - 02.2015
Community Detention Officer III
State of MD DJS Community Detention
08.2005 - 11.2021
Associate of Applied Science - Criminal Justice With Police Academy Option