Sharron Carrethers
Chicago,IL
Summary
Dedicated professional with a diverse background in customer service, operations, training, and account management. Proven expertise in data processing, fostering positive customer relations, and efficient schedule management to meet deadlines. Committed to delivering exceptional service and driving customer satisfaction. Adept at multitasking and collaborating with cross-functional teams to achieve organizational goals.
Overview
29
29
years of professional experience
Work History
Client Assistant
Prudential Home Health Care
10.2023 - Current
- Provide exceptional customer service to clients and their families
- Assist clients with daily living activities
- Maintain accurate client records and documentation
- Communicate effectively with healthcare team members
- Ensure client confidentiality and privacy
- Follow company policies and procedures
- Attend ongoing training and professional development sessions
- Work collaboratively with clients to meet their individual needs
- Demonstrate empathy and compassion towards clients
- Assist with medication reminders and administration
Homeless Ministry Volunteer
Faith-Walk International Church
05.2019 - Current
- We serve the community twice a week on Wednesday and Saturday
- Providing food, household needs, personal items, clothes, shoes any other need
Account Manager
Midwest Warehouse & Distribution System
10.2018 - 10.2023
- Successfully maintained high customer satisfaction through forward-thinking strategies addressing customer needs and resolving concerns
- Collect customer feedback and implemented process improvements to exceed customer satisfaction
- Provided in-depth explanation of service to customer, ensuring their complete understanding
- Improved operational efficiency by working closely with warehouse staff to deliver outstanding services
- Delivered exceptional customer service leveraging extensive product knowledge and creating positive customer experiences
- Cross trained and provided back-up for customer service representatives
- Trained new personnel on company operations policies and services
- Prioritized customer needs and provided prompt service to meet their expectation
- Acted as a liaison between customer and internal departments facilitating effective communication
- Continuously sought ways to enhance process and services
City Carrier Supervisor
United States Postal Service
09.2015 - 01.2018
- Supervised a team of city carriers
- Ensured timely mail delivery within designated routes
- Managed daily operations of the city carrier unit
- Maintained accurate records of mail volume and delivery times
- Responsible for resolving customer complaints and issues
- Conducted performance evaluations and provided feedback to employees
- Ensured compliance with USPS policies and procedures
- Communicated effectively with other department managers
- Implemented safety protocols for city carrier unit
- Developed strategies to improve mail delivery efficiency
City Letter Carrier
United States Postal Service
03.2015 - 09.2016
- Sort and organize incoming mail
- Deliver mail and packages to designated routes
- Collect outgoing mail for processing
- Provide friendly customer service to recipients
- Adhere to strict delivery schedules
- Operate company vehicle safely
- Maintain accurate records of delivered items
- Navigate efficiently through assigned area
- Use handheld devices for tracking deliveries
- Follow company policies and procedures
Operation Representative
Bank of America
08.2008 - 10.2014
- Responsible for daily operations within the branch
- Assisted customers with account inquiries and transactions
- Processed deposits and withdrawals accurately
- Provided support to branch management as needed
- Balanced cash drawers to maintain accuracy
- Ensured compliance with bank policies and procedures
- Assisted with training new employees
- Participated in cross-selling bank products and services
- Resolved customer issues and escalated when necessary
- Maintained a clean and organized work environment
Processor Trainer
Lasalle Bank
09.1996 - 08.2008
- Supervised and trained new employees in check processing and related procedures
- Managed data entry of customers accounts
- Administered accounts maintenance for 19 associates
- Designed work schedule and work load within department
- Verified banking transactions by phoning customers
- Assisted supervisor in meeting deadlines for deposits
- Resolved customers complaints in a timely manner
- Debited and credited customers accounts accurately
- Managed daily mail and package sorting for efficient delivery
- Utilized SAP and CRM software for check processing
Education
High School Diploma -
Broad Street High School
Shelby, MS05.1987
Skills
- Supervising Work Schedule
- Typing
- SAP
- American Sign Language
- Check Processing
- Productive
- TIME MANAGEMENT
- Policies and Procedures
- Scheduling
- CRM Software
- Microsoft Word
- Creative
- PROBLEM SOLVING
- Efficient
- Strong organizational skills
- Client relationship building
- Time management expertise
- Exceptional communication
- Scheduling appointments
- Document preparation
- Salesforce proficiency
- Relationship building
- Logistics management
- Route planning expertise
Traits
- Confident
- Ambitious
- Dependable
- Dedicated
- Focused
Timeline
Client Assistant
Prudential Home Health Care
10.2023 - Current
Homeless Ministry Volunteer
Faith-Walk International Church
05.2019 - Current
Account Manager
Midwest Warehouse & Distribution System
10.2018 - 10.2023
City Carrier Supervisor
United States Postal Service
09.2015 - 01.2018
City Letter Carrier
United States Postal Service
03.2015 - 09.2016
Operation Representative
Bank of America
08.2008 - 10.2014
Processor Trainer
Lasalle Bank
09.1996 - 08.2008
High School Diploma -
Broad Street High School
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