Sharron Durham
Dallas
Summary
Dedicated Customer Service Professional offering 7 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
7
7
years of professional experience
Work History
Patient Care Technician
DaVita
04.2023 - Current
- Engaged with clients and team members through telephonic and other platforms.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained clean and safe environment to promote patient safety and comfort.
Billing Specialist
Kaiser Health Plan
11.2020 - 07.2023
- Provide troubleshooting solutions to customers on video and internet equipment via email, telephone, and chat.
- Helped customers make payments and payment arrangements.
- Assisted customers will billing inquires and provided bill summaries.
- Changed and/or updated any information on customers account in the database.
Customer Service Representative
TruGreen Limited Partnership
05.2020 - 07.2021
- Answered inbound customer service calls and respond to customer emails and surveys.
- Resolved customer service concerns and provided resolution and timely follow-up with customers.
- Updated and maintained customer database with accurate customer information and timely data entry.
- Upsold services to existing customers based on customer needs.
Clerk
QuikTrip
12.2017 - 05.2018
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Efficiently completed guest transactions at the cash register or self-checkout stations.
- Addressed and mitigated guest concerns with a sense of urgency and involved managers as needed.
- Ensured products were stocked and presentable for guests.
Education
Not Completed - Lvn
Concorde Career College
Grand Prairie, TXHigh School Diploma -
Wilmer Hutchins High School
Dallas, TXSkills
- Excellent Customer Service
- Proficient in Microsoft Office
- Upselling and Cross-selling
- Troubleshooting
- Multi-tasking Abilities
- Time Management
- Verbal & Written Communication
- Call Documentation
- Data Entry & Maintenance
- Inbound & Outbound Calling
Education
Cedar Hill, TX
Contact
Farmers Branch, TX 75234
Timeline
Patient Care Technician
DaVita
04.2023 - Current
Billing Specialist
Kaiser Health Plan
11.2020 - 07.2023
Customer Service Representative
TruGreen Limited Partnership
05.2020 - 07.2021
Clerk
QuikTrip
12.2017 - 05.2018
Not Completed - Lvn
Concorde Career College
High School Diploma -
Wilmer Hutchins High School
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