Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sharron Hunt

Dunnellon,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Wal-Mart Supercenter
Dunnellon, FL
07.2023 - Current
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.

Stocker

Wal-Mart Supercenter
Lecanto, FL
05.2023 - 07.2023
  • Stocked shelves with newly arrived products.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Lifted materials of varied weights on regular basis.

Assistant Manager

murphes
Dunnellon, FL
02.2023 - 05.2023
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Communicated regularly with customers to gain insights into their needs.
  • Delegated daily tasks to team members to optimize group productivity.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained up-to-date knowledge of company products and services.
  • Ensured compliance with safety regulations and company policies.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Resolved conflicts between team members in an effective manner.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Completed inventory audits to identify losses and project demand.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Created reports on sales trends, inventory levels, and financial data.
  • Served as a liaison between staff members and senior management personnel.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned work and monitored performance of project personnel.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Analyzed business performance data and forecasted business results for upper management.

Academy Training Facilitator

Wal-Mart Supercenter
Dunnellon, FL
02.2020 - 02.2023
  • Evaluated student performance through written exams, hands-on activities, and other assessment methods.
  • Developed comprehensive course materials, including PowerPoint presentations, handouts, activities, and assessments.
  • Monitored student progress throughout the program and provided individualized support as needed.
  • Provided feedback on course content and delivery strategies to enhance future trainings.
  • Facilitated classroom instruction for up to 25 students at a time in accordance with Academy standards.
  • Conducted pre-training needs analysis to identify training objectives and gaps.
  • Assisted with event planning for special occasions such as graduation ceremonies.
  • Maintained accurate records of attendance and grades for each student in the program.
  • Ensured compliance with applicable regulations and safety protocols during all training sessions.
  • Implemented innovative teaching techniques to engage learners with varying learning styles.
  • Explained goals and expectations required of trainees.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Participated in and attended meetings or seminars to obtain information for use in training programs.
  • Created and offered additional materials to enhance training.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
  • Suggested and offered specific training programs to help workers maintain or improve job skills.
  • Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Scheduled classes based on availability of classrooms, equipment or instructors.
  • Assessed training needs through surveys, interviews with employees or focus groups.
  • Selected and assigned instructors to conduct training.
  • Coordinated recruitment and placement of training program participants.
  • Monitored training costs and prepared budget reports to justify expenditures.
  • Devised programs to develop executive potential among employees in lower-level positions.

Customer Service Manager

Wal-Mart Supercenter
Dunnellon, FL
10.2014 - 05.2020
  • Provided exceptional customer service to ensure customer satisfaction.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Monitored phone calls to provide feedback and coaching.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
  • Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Evaluated and authenticated returns, exchanges and voids.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Conducted research and reviewed findings to solve customer issues.
  • Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
  • Explained benefits, features and recommendations to maximize client retention.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Assisted in developing an effective system for tracking client requests from initial contact through resolution.
  • Audited customer account information to identify issues and develop solutions.
  • Conducted training and offered staff development opportunities to decrease process lags.
  • Researched industry best practices in order to develop innovative approaches towards improving efficiency within the Customer Service Department.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Manager

Dennys Restaurant
Bradenton, FL
10.2011 - 10.2014
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Entered time and attendance logs in preparation for payroll.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Recruited and hired qualified candidates to fill open positions.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Established processes to ensure efficient workflow throughout the organization.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Maintained adequate staffing to meet objectives within budget.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Created training modules and documentation to train staff.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Reviewed contracts before signing them on behalf of the organization.
  • Developed annual goals for each department based on market trends and competitor analysis.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assigned work and monitored performance of project personnel.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Analyzed business performance data and forecasted business results for upper management.

Driver

Stevens Van Lines Inc.
Bradenton, FL
10.2009 - 10.2011
  • Delivered goods and services to customers on time and in excellent condition.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Documented daily mileage, gas, and other data.
  • Adhered to company policies and procedures related to safety and security standards.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Delivered packages to customers in a timely and efficient manner.
  • Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Secured merchandise, avoiding damage during transportation.
  • Performed pre-trip inspection checks and reported problems to supervisor.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Checked loads to ensure that cargo was secure and distributed evenly.
  • Assisted with loading and unloading freight when necessary.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Achieved consistently high customer scores due to exceptional service.
  • Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
  • Drove trucks to and from job sites to deliver supplies.
  • Saved fuel by leveraging GPS to identify faster routes.
  • Determined most expedient trip by mapping out driving routes ahead of time.
  • Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
  • Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
  • Reported any incidents involving the truck or its cargo to management immediately.
  • Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
  • Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
  • Reviewed work orders to perform freight movement and deliveries.
  • Delivered customer orders and collected payments to keep accounts current.
  • Operated standard warehouse equipment to assist with loading and unloading of deliveries.
  • Verified the contents of inventory loads against shipping papers.
  • Verified loads against bill of lading to identify and correct discrepancies.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Checked vehicle after shift for damage.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Loaded and unloaded merchandise efficiently to meet demanding route targets.
  • Collected payments for goods delivered or unloaded.
  • Logged deliveries, drop-off times and special conditions in [Type] system.

Oa Coordinator

cook united
Bradenton, FL
10.2003 - 10.2009
  • Maintained records of customer needs and preferences.
  • Maintained calendars of upcoming events, meetings and deadlines.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Monitored inventory levels and ordered additional supplies as needed.
  • Performed data entry tasks, including updating customer information in databases.
  • Managed email accounts by creating aliases, forwarding emails or resetting passwords.
  • Input data from multiple sources and output data to various forms of physical media.
  • Responded to queries for information and access to relevant files.
  • Monitored system performance, analyzed problems and provided solutions to technical issues.
  • Lifted heavy objects using correct lifting techniques to avoid injury.
  • Transported furniture, appliances, boxes and other items from one location to another in a timely manner.
  • Loaded and unloaded company trucks with tools, equipment and furniture.
  • Unloaded customer goods at the destination with care, ensuring that all items were accounted for and placed in their appropriate locations.
  • Packaged items for transport, using protective materials such as bubble wrap, foam, blankets and shrink-wrap to prevent damage during transit.
  • Assisted team members with loading and unloading tasks when needed; working cooperatively within a team environment to accomplish goals efficiently.
  • Ensured customers' satisfaction by providing excellent customer service throughout the entire moving process.
  • Loaded and unloaded customer belongings onto truck and other vehicles safely and securely.
  • Received instructions from supervisor regarding job assignments; following instructions carefully while exercising independent judgment when necessary.
  • Followed customer instructions about placement of items and special considerations for handling.
  • Communicated with customers regarding moving needs and deadlines.
  • Utilized problem-solving skills to resolve any issues that may arise during move; maintaining professional demeanor at all times.
  • Maintained cleanliness of work area; disposing of any debris created during move in an appropriate manner according to company guidelines.
  • Assembled furniture at the customer's new residence or business premises.
  • Labeled packages and boxes to keep track of client items.
  • Transported materials and pallets between areas.
  • Coordinated pick-ups and deliveries with clients.
  • Completed paperwork accurately including inventory lists of all items moved and delivery receipts.
  • Loaded completed orders on pallets according to delivery numbers.
  • Reported any damages or lost items immediately upon discovery; taking corrective action where necessary according to company policies.
  • Organized storage units prior to loading them into the truck or van; stacking heavier items on the bottom and lighter ones on top.
  • Adhered to safety regulations while operating company vehicles; wearing proper safety gear when handling large pieces of furniture or equipment.
  • Braced, padded and supported items in packages to prevent shifting and damages.
  • Handled customer transactions for services rendered and helped clients fill out appropriate paperwork.
  • Communicated effectively with customers regarding arrival times, estimated completion times, special requirements ; building strong relationships between clientele and employer.
  • Provided customers with advice on how best to pack their belongings for safe transport.
  • Cleaned job sites and properties of packing material after loading trucks with boxes and furniture weighing up to [Number] pounds.
  • Performed routine maintenance checks on moving equipment such as dollies, hand trucks and straps before each move.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Palletized boxes to increase movement and shipment efficiency.
  • Protected company inventory by maintaining and organizing storage areas.
  • Inspected loaded trucks for accuracy of load against order sheets; ensuring all orders were fulfilled correctly before leaving pick up point.
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Secured items in truck by strapping over protective padding.
  • Researched various routes from origin to destination in order to minimize travel time and fuel costs; selecting shortest route available.
  • Packed boxes and stock using organizational guidelines.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Collaborated with other movers when loading large equipment to prevent potential accidents.
  • Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
  • Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
  • Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
  • Verified accuracy of data entry by reviewing, correcting, deleting or reentering information.
  • Maintained confidentiality of sensitive customer information records.
  • Accurately entered and updated customer data into the company database system.
  • Monitored incoming emails related to customer inquiries regarding accounts and services provided by the organization.
  • Reviewed existing databases for accuracy and completeness of records.
  • Processed requests for new accounts, changes to existing accounts and account closures within established timelines.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Contacted customers via phone or email to address data inquiries.
  • Followed data program techniques and procedures to maintain data entry requirements.
  • Reviewed and updated account information in company computer system.
  • Proofread and edited documents to correct errors.
  • Remained focused for lengthy periods to accurately perform work with adequate speed.
  • Located information contained in files to meet requests by supervisors and other departments.
  • Detected flaws in customer and account data, resolving issues and communicating with supervisors.
  • Entered data into spreadsheets, documents and databases with high accuracy rate.
  • Emailed completed documents to supervisors and co-workers to confirm accuracy.
  • Answered incoming phone calls and directed callers to appropriate departments and personnel.
  • Translated written documentation and notes into emails and other types of correspondence.
  • Discussed project scope and objectives with supervisors to understand particular data needs and develop input guidelines maximizing database impact while excluding irrelevant data.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA

Skills

  • Consultative Sales
  • Spreadsheets
  • Microsoft Office Expertise
  • Report Creation
  • Customer Education
  • Payment Processing
  • Retail Sales Customer Service
  • Executive Management Support
  • In-Store Support
  • Business Development Understanding
  • Grammar
  • Retail Marketing
  • Delivery Scheduling
  • [Type] Industry Regulations Knowledge
  • Report Preparation
  • Typing Proficiency
  • Materials Transport
  • Administrative Support
  • Computer Proficiency
  • Filing
  • CRM Software
  • Microsoft Office Suite
  • Team Development
  • Stock Management
  • Store Maintenance
  • Client Relations
  • Conflict Mediation
  • Problem-Solving Abilities
  • Customer Relations
  • Staff Training
  • Call Center Operations
  • Active Listening
  • Courteous Demeanor
  • Proofreading
  • Senior Leadership Support
  • Customer Service
  • Researching
  • De-Escalation Techniques
  • Coordination
  • Office Equipment Proficiency
  • Complaint Handling
  • Professional Telephone Demeanor
  • High-Energy Attitude
  • Account Management
  • Project Management Abilities
  • Microsoft Outlook
  • Reading Comprehension
  • Adaptive Team Player
  • Customer Relationship Management (CRM)
  • Follow-Up Skills
  • Positive and Professional
  • Shipping and Receiving Understanding
  • Conflict Resolution
  • Technical Support
  • Customer Consulting
  • Credit Card Payment Processing
  • Paperwork Processing
  • Data Entry
  • Scheduling
  • Call Management
  • Account Updating
  • Inbound and Outbound Calling
  • Complaint Resolution
  • Appointment Scheduling
  • Product Knowledge
  • Data Collection
  • Report Generation

References

References available upon request.

Timeline

Customer Service Representative

Wal-Mart Supercenter
07.2023 - Current

Stocker

Wal-Mart Supercenter
05.2023 - 07.2023

Assistant Manager

murphes
02.2023 - 05.2023

Academy Training Facilitator

Wal-Mart Supercenter
02.2020 - 02.2023

Customer Service Manager

Wal-Mart Supercenter
10.2014 - 05.2020

Manager

Dennys Restaurant
10.2011 - 10.2014

Driver

Stevens Van Lines Inc.
10.2009 - 10.2011

Oa Coordinator

cook united
10.2003 - 10.2009

High School Diploma -

Penn Foster Career School

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