Sharron Jones
Ladson
Summary
Customer-focused professional with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Experienced in administrative tasks such as data entry, filing, and managing correspondence. Strengths include strong communications skills, ability to manage multiple tasks simultaneously and adapt quickly to new processes. In previous roles, improved efficiency by implementing new administrative procedures that streamlined workflow.
Overview
18
18
years of professional experience
Work History
Shopper
Instacart Delivery
Berkeley/Charleston Counties
03.2021 - Current
- Pick customer orders at various retail and grocery shops while communicating any issues with selections
- Pack up orders, some to be sorted for pickup, others for delivery
- Deliver orders and maintain high customer satisfaction ratings
Administrative Assistant
Berkeley County Government
Moncks Corner
07.2024 - 01.2025
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Researched and obtained further information for incomplete documents.
- Organized and filed data in appropriate locations for easy access to essential information.
- Proofread and edited documents to correct errors.
- Emailed completed documents to supervisors and co-workers to confirm accuracy.
Project Administrator
LandOne Group
Goose Creek
06.2023 - 02.2024
- Performs meticulous reconciliation of accounts payable while ensuring accuracy and timeliness
- Prepares invoices for accounts receivable, maintaining a systematic approach to billing procedures
- Utilizes QuickBooks to process payroll, enter/code invoices, and keep organized financial records
- Formerly Frazier Land Group
Assistant Store Manager
Pet Supplies Plus
Goose Creek
11.2022 - 06.2023
- Supervised and coordinated team operations, fostering smooth and efficient functioning of daily activities
- Managed the recruitment process by screening, interviewing, hiring, and training team members
- Maintained daily sales and service records to monitor performance and identify areas for improvement
- Developed content for the store’s social media platforms to enhance online presence and customer engagement
Court Clerk
Goose Creek Municipal Court
Goose Creek
- Offered comprehensive information regarding court procedures, efficiently handled incoming phone calls
- Attended court sessions, assisting with the closure of the court docket
- Prepared and distributed notices, bench warrants, and sealed sentences while adhering to legal guidelines and confidentiality protocols
Account Manager
State Farm
Goose Creek
08.2018 - 04.2021
- Managed accounts, ensuring attention to detail and consistently surpassing performance objectives
- Engaged with clients through email, phone, online platforms, and in-person, fostering enduring relationships
- Drove growth by cultivating and securing new accounts, leveraging market insights and industry expertise
- Enhanced customer satisfaction and loyalty by offering value-added services tailored to clients’ needs
- Utilized a Customer Relationship Management (CRM) system to manage existing portfolio and potential leads
Remote Team Lead / Account Manager
State Farm
Edgewater
01.2016 - 07.2018
- Conducted all communication with clients exclusively via email and phone in a 100% remote environment
- Developed and maintained strong relationships with clients
- Championed sales growth by prioritizing successful customer relations and enhancing satisfaction and loyalty
- Handled issues and service requests from clients, demonstrating strong problem-solving skills and a proactive approach to addressing concerns
- Provided leadership and motivation to the sales team, fostering a collaborative and results-oriented environment conducive to achieving sales targets
Emergency Room Technician
Trident Medical Center
North Charleston
09.2013 - 07.2015
- Administered oxygen therapy, nebulizer treatments, wound dressings and splinting and casting per physician orders.
- Supported nursing staff in day-to-day operations.
- Managed the flow of patients through triage to ensure timely access to medical care.
- Took patients' vital signs, collected medical specimens and updated information in patient charts.
MD Receptionist / Referral Coordinator
Roper Physician Partners
Charleston
12.2011 - 07.2012
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Managed daily patient referrals daily through multi-line telephone system.
- Ensured compliance with healthcare regulations and policies related to patient referrals and data privacy
- Ensured compliance with HIPAA regulations when handling patient information.
- Performed data entry related to referrals into electronic health record systems.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Communicated with patients with compassion while keeping medical information private.
- Verified insurance coverage for appointments and collected co-payments as required.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
EMT / Staff Member / CPR Instructor
Winslow EMS
Sicklerville
01.2007 - 01.2011
- Operated ambulance to and from scenes and emergency facilities, responding to dispatch calls for emergent medical assistance.
- Collaborated with emergency services and public safety personnel to expedite rescue process, increasing chances of survival for patients.
- Cleaned and sanitized vehicles and medical equipment to comply with safety and health protocols.
- Responded quickly to 911 calls for medical assistance within designated service area.
- Communicated effectively with hospital staff upon arrival at the destination facility.
- Remained level-headed and proactive during emergency situations.
Education
Associate of Science - Liberal Arts
01.2011
- Phi Theta Kappa National Honors Society
- Permanent Dean’s List
Skills
- Administration/Management
- Bookkeeping
- Payroll Processing
- Communications
- Service Excellence
- Data Entry
- Relationship Growth
- Salesforce CRM
- High-Volume and Remote Environments
- Microsoft Office Suite
- Flexible schedule
- Research
- Reception oversight
Career Experience
- Shopper, Instacart Delivery – Berkeley/Charleston Counties, 03/2021, Present, Pick customer orders at various retail and grocery shops while communicating any issues with selections., Pack up orders, some to be sorted for pickup, others for delivery., Deliver orders and maintain high customer satisfaction ratings.
- Project Administrator, LandOne Group (formerly Frazier Land Group) - Goose Creek, SC, 06/2023, 02/2024, Performs meticulous reconciliation of accounts payable while ensuring accuracy and timeliness., Prepares invoices for accounts receivable, maintaining a systematic approach to billing procedures., Utilizes QuickBooks to process payroll, enter/code invoices, and keep organized financial records.
- Assistant Store Manager, Pet Supplies Plus – Goose Creek, SC, 11/2022, 06/2023, Supervised and coordinated team operations, fostering smooth and efficient functioning of daily activities., Managed the recruitment process by screening, interviewing, hiring, and training team members., Maintained daily sales and service records to monitor performance and identify areas for improvement., Developed content for the store’s social media platforms to enhance online presence and customer engagement.
- Court Clerk, Goose Creek Municipal Court – Goose Creek, SC, Offered comprehensive information regarding court procedures, efficiently handled incoming phone calls., Attended court sessions, assisting with the closure of the court docket., Prepared and distributed notices, bench warrants, and sealed sentences while adhering to legal guidelines and confidentiality protocols.
- Account Manager, State Farm – Goose Creek, SC, 08/2018, 04/2021, Managed accounts, ensuring attention to detail and consistently surpassing performance objectives., Engaged with clients through email, phone, online platforms, and in-person, fostering enduring relationships., Drove growth by cultivating and securing new accounts, leveraging market insights and industry expertise., Enhanced customer satisfaction and loyalty by offering value-added services tailored to clients’ needs., Utilized a Customer Relationship Management (CRM) system to manage existing portfolio and potential leads.
- Team Lead / Account Manager, State Farm – Edgewater, MD (Remote), 01/2016, 07/2018, Conducted all communication with clients exclusively via email and phone in a 100% remote environment., Developed and maintained strong relationships with clients, helped them achieve their goals., Championed sales growth by prioritizing successful customer relations and enhancing satisfaction and loyalty., Handled issues and service requests from clients, demonstrating strong problem-solving skills and a proactive approach to addressing concerns., Provided leadership and motivation to the sales team, fostering a collaborative and results-oriented environment conducive to achieving sales targets.
- Emergency Room Technician, Trident Medical Center – North Charleston, SC, 09/2013, 07/2015
- MD Receptionist / Referral Coordinator, Roper Physician Partners – Charleston, SC, 12/2011, 07/2012
- EMT / Staff Member / CPR Instructor, Winslow EMS – Sicklerville, NJ, 01/2007, 01/2011
Timeline
Administrative Assistant - Berkeley County Government
07.2024 - 01.2025
Project Administrator - LandOne Group
06.2023 - 02.2024
Assistant Store Manager - Pet Supplies Plus
11.2022 - 06.2023
Shopper - Instacart Delivery
03.2021 - Current
Account Manager - State Farm
08.2018 - 04.2021
Remote Team Lead / Account Manager - State Farm
01.2016 - 07.2018
Emergency Room Technician - Trident Medical Center
09.2013 - 07.2015
MD Receptionist / Referral Coordinator - Roper Physician Partners
12.2011 - 07.2012
EMT / Staff Member / CPR Instructor - Winslow EMS
01.2007 - 01.2011
Court Clerk - Goose Creek Municipal Court
Camden County College - Associate of Science, Liberal Arts
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