Summary
Overview
Work History
Education
Skills
References
Certification
Work Availability
Timeline
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Sharron Jones

Sharron Jones

Ladson,SC

Summary

Versatile Administrative Professional possessing first-rate communication skills and personable demeanor demonstrated across over 15 years in both patient and customer focused roles. Excellent knowledge of medical terminology and procedures. Experienced in direct emergency patient care, charting, bookkeeping, records management and industry software applications.

Overview

28
28
years of professional experience

Work History

Accounting and Payroll Administrator

LandOne (formerly Frasier Land Group)
Goose Creek, SC
06.2023 - 02.2024
  • Set up new vendor accounts on QuickBooks and produced reports for both AR and AP.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Managed payroll data entry and processing for over 40 employees to comply with predetermined company guidelines.

Assistant Store Team Lead

Pet Supplies Plus
Goose Creek, SC
11.2022 - 06.2023
  • Cultivated loyal customer base by providing excellent customer service.
  • Inspected store interior and exterior to check merchandise presentation and proper signage.
  • Delegated tasks and communicated expected deadlines to team members, supervising task completion.
  • Interviewed job applicants and selected skilled individuals to fill store positions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Communicated with patrons to offer friendly service and determine needs.
  • Trained staff to have extensive product knowledge and upselling skills.
  • Prepared bank deposits and end-of-day spreadsheets as part of closing procedures.

Court Clerk

City Of Goose Creek - Municipal Government
Goose Creek, SC
09.2021 - 04.2022
  • Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
  • Assembled paperwork and relevant files and briefs for use by judge at hearings and trials, using discretion to indicate key information relevant to judgment and prosecution decisions.
  • Prepared and issued summons, complaints, warrants and other documents necessary for daily courtroom operations.
  • Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys.
  • Fulfilled document requests by citizens, parties to cases, judges and attorneys, keeping records of documents provided.
  • Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.
  • Acted as court cashier, processing billing and payments for fines, bonds, bail and other court fees, also recording details of payment and reporting missed deadlines or delinquency.
  • Tracked exhibits admitted during court hearings and updated documentation.
  • Liaised with general public to process document requests and provide customer service by phone or email and in person, keeping records of payments and documents provided.

Account Manager

State Farm
Goose Creek, SC
08.2018 - 04.2021
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
  • Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
  • Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules.
  • Managed existing portfolio and potential leads using CRM system.
  • Improved profitability by developing pipeline using multiple sales penetration strategies.

Team Lead / Account Manager (Remote)

State Farm
Edgewater, MD
01.2016 - 07.2018
  • Communicated with clients via email and phone exclusively in a 100% remote environment.
  • Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
  • Increased sales by committing to successful customer relations and efficiently resolving service requests.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Developed successful customer relationships and quickly resolved service requests to increase sales.
  • Renewed existing accounts by cementing trusting relationships with customers.
  • De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
  • Motivated and worked with onboarding team members to successfully integrate new employees into organization.
  • Led sales team to collectively drive growth and market share.

Emergency Room Technician

Trident Medical Center
Charleston, SC
09.2013 - 07.2015
  • Performed CPR and airway clearing procedures during respiratory emergencies.
  • Took patients' vital signs, collected medical specimens and updated information in patient charts.
  • Collected blood samples for lab analysis to diagnose disease or screen for health problems.
  • Stocked and replenished patient care areas with appropriate supplies.
  • Monitored patients' condition and reported changes in status or acuity to nurses, documented same on Meditech.
  • Coordinated with nurses to assess and prepare patients for tests and medical procedures.
  • Facilitated communication with patients, visitors, nurses, physicians and other hospital personnel.
  • Conducted patient assessments under supervision of staff nurses and physicians.
  • Triaged patients to award priority to patients with more severe complications.
  • Maintained compliance with HIPAA protocols to safeguard patient privacy.
  • Offered information, support and comfort to patient families.
  • Collaborated with healthcare teams to determine needs and support daily objectives.
  • Filled in for unit secretaries, preparing paperwork and obtaining orders when needed.

MD Receptionist / Referral Coordinator

Roper Physician Partners, SC
Charleston, SC
08.2011 - 07.2012
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Verified documents and associated records to catch and resolve discrepancies.
  • Prepared all required treatment records and reports.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Managed patient referrals daily through multi-line telephone system.
  • Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
  • Reviewed demographic, clinical and insurance information before sending to referred specialists.
  • Answered questions and resolved concerns raised by both patients and specialists.
  • Managed patient referrals daily through multi-line telephone system.
  • Performed additional office duties, handling patient service inquiries and receiving payments.
  • Communicated with patients with compassion while keeping medical information private.

EMT, Staff Member, CPR Instructor

Winslow EMS
Sicklerville, NJ
07.2007 - 06.2011
  • Operated emergency vehicles with caution to keep patients, public and first responders safe.
  • Documented all calls in reports detailing type of incident and course of treatment.
  • Demonstrated dedication to providing quality care through continued training and education.
  • Assessed emergency situations and prioritized medical care for patients.
  • Rendered direct patient care, including stabilizing patients and determining course of action based on triage.
  • Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
  • Observed and assessed incident scenes upon arrival to determine level of safety for all first responders.
  • Monitored patients from scene to hospital transfer while conducting in-transit care.
  • Trained citizens and recertified peers for AHA CPR certification.
  • Documented calls in reports detailing incident type and course of treatment to HIPAA standards

Stay-at-Home-Mother / Part Time Student

Self-employed
Berlin, NJ
08.2001 - 07.2007
  • Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities
  • Provided round-the-clock care for household members
  • Completed basic administrative work and managed household accounts
  • Accompanied children to appointments and arranged transportation
  • Handled household chores such as cooking, cleaning and laundry
  • Attended both on-campus and online or hybrid classes towards completion of Associate's Degree

Employment Verification Specialist

Employment Screening Services
Spokane, WA
11.1999 - 08.2001
  • Reviewed employment applications and job orders to verify data accuracy.
  • Prepared or maintained employment records using human resources management system software.
  • Ran background checks of individuals to obtain data on character, financial status and personal history.
  • Reviewed appropriate records to obtain facts about individuals.
  • Performed credit and financial background checks by contacting financial institutions and agencies.
  • Created and submitted reports regarding background investigations, highlighting special findings.
  • Contacted references by phone and in person to validate information.
  • Analyzed employment-related data and prepared reports.

Senior Loan Processor

Metropolitan Mortgage Group
Spokane, WA
02.1997 - 11.1999
  • Managed conditions sent from underwriting departments.
  • Maintained complete confidentiality of submitted information according to release guidelines.
  • Created and completed loan submission packages.
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
  • Evaluated financial statements and contacted institutions and customers to clarify details.
  • Checked approvals against established bank and government lending standards.
  • Completed closing process by collaborating with attorneys, title companies and government clerks.
  • Calculated income, assets and liabilities to meet lender requirements.
  • Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
  • Reviewed initial client documentation to structure and submit loan package.
  • Structured loan packages by properly analyzing credit reports, income and asset documents.
  • Checked applicant credit, personal references and employment histories.
  • Contacted credit bureaus, employers and other sources to check applicants' credit and personal references.
  • Ordered property insurance or mortgage insurance policies to protect against loss on mortgaged property.

Collection and Bankruptcy Specialist

Metropolitan Mortgage and Securities
Spokane, WA
10.1995 - 02.1997
  • Cultivated lasting relationship with various personnel, bankruptcy attorneys, trustees and bankruptcy court staff.
  • Avoided delinquencies by closely following up with bankruptcy attorneys and remaining aware of all major deadlines.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Received payment and posted to appropriate customer accounts.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Reviewed accounts to determine payment plan compliance.
  • Developed collection methods to achieve or exceed company financial goals.
  • Recorded information about customers' financial status and collections status efforts.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.

Education

Associate of Science - Healthcare

Camden County College
Blackwood
01.2011

Skills

  • Energizing team leader
  • Superior communicator and multitasker
  • Eager to teach and learn new concepts
  • Adaptable collaborator
  • Genially professional relationship builder
  • Administrative support experience
  • Electronic health records management
  • HIPAA compliance
  • Medical terminology expertise
  • Patient assessments and care
  • EMR software
  • Appointment management

References

References available upon request

Certification

  • Licensed SC Insurance Producer - Exp 12/2022
  • Certified AHA BLS for Healthcare Providers - Exp 7/2023

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Accounting and Payroll Administrator

LandOne (formerly Frasier Land Group)
06.2023 - 02.2024

Assistant Store Team Lead

Pet Supplies Plus
11.2022 - 06.2023

Court Clerk

City Of Goose Creek - Municipal Government
09.2021 - 04.2022

Account Manager

State Farm
08.2018 - 04.2021

Team Lead / Account Manager (Remote)

State Farm
01.2016 - 07.2018

Emergency Room Technician

Trident Medical Center
09.2013 - 07.2015

MD Receptionist / Referral Coordinator

Roper Physician Partners, SC
08.2011 - 07.2012

EMT, Staff Member, CPR Instructor

Winslow EMS
07.2007 - 06.2011

Stay-at-Home-Mother / Part Time Student

Self-employed
08.2001 - 07.2007

Employment Verification Specialist

Employment Screening Services
11.1999 - 08.2001

Senior Loan Processor

Metropolitan Mortgage Group
02.1997 - 11.1999

Collection and Bankruptcy Specialist

Metropolitan Mortgage and Securities
10.1995 - 02.1997

Associate of Science - Healthcare

Camden County College

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