Sharron Kelly-Taylor
Winston-Salem,NC
Summary
To work with a great team of individuals and provide the best service possible so the company will grow and flourish with devoted customers/clients. To work very hard and devote time to making the place of work successful in every aspect. Making the individuals the company serve know we are here for them.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Cashier/Food Service Worker
Aramark thru Wake Forest University
08.2022 - Current
- Work as cashier/food service worker at Wake Forest University's P.O.D on weekends.
- Hilltop North Campus, providing customer service and interacting with students.
- Stocked, tagged and displayed merchandise as required.
- Addressed student needs and made product recommendations to increase sales.
- Welcomed students/customers and helped determine their needs.
- Collaborated with team members to maintain clean, well-stocked store environment.
- Developed rapport with students/customers, offering personalized service that fostered brand loyalty.
NC Certified Peer Support Specialist, Qualified Professional (QP), Team Lead
RHA Behavioral Health
04.2012 - Current
- Provided individualized services for clients with intellectual developmental disabilities, mental heath and/or substance use issues, by providing targeted case management and interventions to assist in increasing positive outcomes for individuals supported in the Peer Support program.
- Works as a Team Lead/Supervisor for Peer Support Specialists for one of the teams at RHA High Point office.
- Provide other support and skill sets to RHA Behavioral Health such as one of the ProAct Instructor's for the Central Region (provide a person-centered, trauma-informed, integrated training program to develop employee competence in crisis prevention and intervention) and also assisted in being apart of the safety team in High Point, NC.
- Provided compassionate assistance to clients during challenging life transitions, helping them navigate obstacles with increased confidence and resilience.
- Provided crisis intervention when necessary, utilizing de-escalation techniques to maintain safety and stability within the supportive environment.
- Assisted clients in developing and maintaining personalized wellness plans, guiding them in setting achievable goals for improved mental health outcomes.
- Actively pursued ongoing professional development opportunities to remain informed of emerging trends and best practices within the field of peer support services.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Collaborated with interdisciplinary teams to develop comprehensive care plans based on clients'' individual strengths, needs, and preferences.
- Conducted regular progress meetings, updating care plans as needed to reflect evolving client goals and circumstances.
- Listened to clients' concerns and provided encouragement and support.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Assisted clients in identifying community resources and services, increasing their access to valuable support networks.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Resolved problems, improved operations and provided exceptional service.
Customer Service Assistant
Food Lion
02.2011 - 02.2022
- Worked as a cashier, provided customer service, and performed office support and management tasks at Food Lion.
- Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and organized work environment to maintain customer safety.
House Assistant
RHA Health Services
11.2008 - 04.2012
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Assisted residents in achieving personal goals by offering guidance, support, and encouragement throughout the process.
- Served as an advocate for resident rights within the community at large ensuring equal access to resources when needed or desired.
- Assisted residents with basic hygiene and healthcare needs.
- Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
- Provided leadership, guidance and support to staff members.
- Increased resident satisfaction with daily activities by tailoring programming to individual interests and needs.
- Collaborated with community members to develop and implement service initiatives.
- Assessed community needs and identified resources for social and community service programs.
- Ensured safety and well-being of residents, conducting regular home inspections, coordinating necessary maintenance, and coordinating fire drills with local fire department monthly.
- Maintained compliance with state regulations, completing detailed documentation for licensing requirements and audits.
- Proven ability to learn quickly and adapt to new situations.
Counselor/Acting Administrative Assistant
YWCA-Empowering Family Center
09.2007 - 10.2008
- Worked with children before and after school, helped organize summer camp, and provided administrative support.
- Developed lessons and activities to promote children's physical and emotional development.
- Promoted learning and social development through structured and unstructured playtime.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Supervised safe playtime activities, promoting physical fitness and teamwork among students.
- Created and implemented activities to promote language development.
- Maintained open communication with parents, keeping them informed on their child''s progress throughout the program.
- Collaborated with other staff members to design engaging, age-appropriate curriculum for before and after school programs.
- Managed attendance records, ensuring accurate documentation of student participation in before and after school programs.
- Assisted students with homework assignments, ensuring timely completion and improved comprehension of subject matter.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Read stories, sang songs and facilitated creative play.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Volunteer
Best Choice Center
06.2007 - 08.2007
- Assisted with cleaning and organizing the facility.
Assistant Customer Service & Sales Manager
Food Lion
03.1993 - 08.2007
- Build associate and customer relations and promote a strong culture in support of Food Lion Strategy
- Support the management and duties of store operations to meet financial and sales goal
- Maintain solid communications with the management team, all associates in the store and throughout the organization
- Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable
- Hire, train, and develop associates to meet department needs
- Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
- Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
- Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
- Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
- Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or
- exceed customers' expectations
- Control store expenses through proper ordering, care for supplies and equipment
- Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
- Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
- Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times
- Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn't stall the execution of delivering expected outcomes
- Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
- Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses
- Ensure proper control of all store funds and company assets
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Record and report all associate and customer accidents in accordance with established Food Lion procedures
- Ensures compliance with local, state and federal regulations
- Adheres to all company guidelines, policies and standard practices
- Maintains security standards
- Successfully complete Computer Based Training (CBT) and Training guide
- Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
Associate Paraprofessional (Mental Health Field)
Champions
10.2006 - 06.2007
- Assisted children and adolescents with behavioral skills and taught life skills.
- Supported students with emotional and behavioral disorders by creating tailored coping strategies.
- Collaborated with educators to create a supportive learning environment for all students.
- Developed and implemented behavior management plans to improve student behavior.
- Supervised student behavior during daily academic routines to secure safety of students and staff.
- Implemented behavior modification techniques to improve student social and academic performance.
- Coordinated community resources for families, connecting them with relevant support services as needed.
- Consulted regular education classroom teachers to develop curriculum modifications and intervention strategies.
- Developed positive relationships with students, fostering trust and encouraging growth in social skills.
- Reduced instances of classroom disruptions through proactive behavioral interventions.
- Worked closely with interdisciplinary teams to develop comprehensive support plans for at-risk students.
Education
Bachelor of Arts - Political Science With Minor in History
Winston-Salem State University
Winston-Salem, NCSkills
- Customer Service (over 15 years) experience, Office Work, Computer Knowledge, and Bookkeeping Skills (10 years)
- Counseling/Mentoring (8 years)
- Management/Supervisor (10 years)
- Case Management (10 years)
- Experience with Children (5 years)
- Individual / Group Counseling
- Microsoft Office (10 years)
- Supervising experience (10 years)
- Management (10 years)
- Leadership (8 years)
- Medical office experience
- Microsoft Word (10 years)
- Crisis Intervention (5 years)
- Communication skills
- Staff Training in Preventive & De-escalation
Certification
- NC Certified Peer Support Specialist, 02/2016, 02/2025
- First Aid Certification, 01/2022, 01/2024
- CPR Certification, 01/2022, 01/2024
Additional Information
I am very negotiable when it comes to salary
Willing To Relocate
- Winston-Salem, NC
- Durham, NC
- Burlington, NC
References
Danashia Walker
Outpatient Services Director
Anuvia Prevention & Recovery Center
(704)787-0428
Sylvia Purnell
Mental Health LPN
RHA Behavioral Health
(336)580-9652
Linda Cutchin
QP, Team Lead/Supervisor
RHA Behavioral Health
(910)280-0312
Timeline
Cashier/Food Service Worker
Aramark thru Wake Forest University
08.2022 - Current
NC Certified Peer Support Specialist, Qualified Professional (QP), Team Lead
RHA Behavioral Health
04.2012 - Current
Customer Service Assistant
Food Lion
02.2011 - 02.2022
House Assistant
RHA Health Services
11.2008 - 04.2012
Counselor/Acting Administrative Assistant
YWCA-Empowering Family Center
09.2007 - 10.2008
Volunteer
Best Choice Center
06.2007 - 08.2007
Associate Paraprofessional (Mental Health Field)
Champions
10.2006 - 06.2007
Assistant Customer Service & Sales Manager
Food Lion
03.1993 - 08.2007
Bachelor of Arts - Political Science With Minor in History
Winston-Salem State University
- NC Certified Peer Support Specialist, 02/2016, 02/2025
- First Aid Certification, 01/2022, 01/2024
- CPR Certification, 01/2022, 01/2024
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