Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Sharron Mell

Charlotte,United States

Summary

Detail-oriented Data Entry Specialist with over 22 years of experience in data management and analysis. Proficient in streamlining processes, ensuring quality and compliance, and utilizing MS Office for comprehensive documentation. Recognized for enhancing operational efficiency and achieving 'Best in Quest' benchmarks in former roles. Eager to bring strong organizational and communication skills to a Virtual Data Entry Operator position, consistently contributing to productivity and accuracy.

Quality-focused Data Entry Clerk experienced in data processing, coding and transcription. Skilled at entering data quickly with strong attention to detail and accuracy. Team player with outstanding communication skills and flexibility in working with others.

Overview

34
34
years of professional experience

Work History

Seasonal Data Entry Specialist

Samaritan's Purse
Charlotte, United States
08.2024 - 01.2025
  • Executed all assigned data entry requests within the designated timeframe while upholding a high standard of quality.
  • Streamlined data entry processes by adhering to established data program protocols and procedures.
  • Completed data entry tasks with accuracy and efficiency.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.

Data Analyst

Billy Graham Evangelical Associate: Christian Response Center
Charlotte, United States
06.2023 - 11.2023
  • Diligently assessed the requirements of incoming calls and efficiently completed requests.
  • Conducted secure follow-up communications via phone and email to gather clarification on incomplete client data.

Regulatory and Audit Business Manager

Bank of America
Charlotte, United States
03.2001 - 03.2023
  • Monitored and tested enterprise control functions alongside independent risk functions to ensure adherence to relevant regulations and requirements.
  • Leveraged Microsoft Word to manage comprehensive documentation for audit and risk management processes.
  • Facilitated self-discovery of audit issues, tracked progress towards resolution, and validated the closure of identified risk issues.
  • Evaluated QA/QC Program Control results and proactively relayed concerns to business partners.

Customer Service Manager

Electronic Data Systems
Charlotte, United States
01.1991 - 03.2001
  • Oversaw a team of 200 inbound customer service agents.
  • Secured 'Best in Quest' recognition for corporate performance metrics, including First Call Resolution, Average Speed of Answer, and Call Quality.
  • Developed individual productivity and quality metrics to align with corporate-specific goals.
  • Instituted a competitive customer service program that enhanced employee engagement and improved customer satisfaction scores.

Education

B B A - Marketing

University of Michigan
Dearborn

Skills

  • Data Entry
  • Audit/Regulatory Issue Management
  • Root Cause Analysis
  • Risk Mitigation
  • Communication
  • Call Center Management
  • Microsoft Word
  • Problem Solving
  • Attention to Detail
  • Team Management
  • Time Management
  • Self-Motivation
  • Data Sources
  • Data Analysis
  • Collaboration
  • Organizational Skills
  • Data entry

Personal Information

Title: Data Entry Operator

Timeline

Seasonal Data Entry Specialist

Samaritan's Purse
08.2024 - 01.2025

Data Analyst

Billy Graham Evangelical Associate: Christian Response Center
06.2023 - 11.2023

Regulatory and Audit Business Manager

Bank of America
03.2001 - 03.2023

Customer Service Manager

Electronic Data Systems
01.1991 - 03.2001

B B A - Marketing

University of Michigan

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Sharron Mell