Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Sharron Miller

Lebanon,TN

Summary

Self-motivated Dental Practice Manager/Dental Assistant proudly offering over 10 years experience working in fast-paced office settings. A poised professional overseeing administrative tasks with ease, including billing, invoicing, and employee oversight. Dedicated to providing patients with detailed information on benefits and payments. Multi-talented Dental Assistant with years of expertise assisting with all areas of dental treatment. Committed to supporting administrative duties such as charting, records management and appointment setting while supporting dentists. Talented at closely monitoring patients during procedures to quickly address issues with pain or discomfort.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Practice Manager

Morton Dental Group
Gallatin, TN
10.2023 - Current
  • Develop and implement new patient registration processes to streamline workflow.
  • Maintain financial records, including billing, and accounts receivable and payable.
  • Coordinate staff recruitment, training, and scheduling activities.
  • Assess dental office operations, identify areas of improvement, and develop plans for corrective action.
  • Conduct regular meetings with staff to discuss operational issues and ensure proper communication between departments.
  • Create reports that track key performance indicators, such as revenue growth and efficiency metrics.
  • Oversee all aspects of day-to-day practice operations, including front desk reception, appointment scheduling, billing and coding, and insurance verification.
  • Implement policies and procedures related to patient care delivery in accordance with organizational standards.
  • Collaborate with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
  • Review monthly financial statements for accuracy and completeness before submitting them for audit purposes.
  • Communicate with patients with compassion, while keeping medical information private.
  • Mentor and coach interns and newly hired team members on office procedures and computer systems.
  • Resolve escalated customer service issues in a timely manner, while maintaining a high level of professionalism.
  • Recruit, hire, and train new dental and facility staff.
  • Explain policies, procedures, and services to patients.
  • Coordinate meetings with insurance companies regarding claims processing issues.
  • Track expenses associated with running a successful dental practice.

Practice Manager/Dental Assistant

Brentwood Dental Group
Brentwood, TN
04.2023 - 10.2023
  • Ensure accuracy of budget reports and financial statements.
  • Compile, analyze, and report monthly financial data to senior management.
  • Develop detailed spreadsheets for tracking expenses.
  • Prepare month-end closing entries in the general ledger.
  • Review financial documents such as invoices, purchase orders, contracts.
  • Send treatment claims to insurance carriers on same day that patients received care.
  • Coordinate timely collections with appropriate project managers and customers to manage cash flow.
  • Oversee financial reporting, accounts payable and receivable, asset coordination, account management and budgets.
  • Administer payroll for employees and oversee corporate payroll reconciliation and tax activities.
  • Interpret and explain work procedures and policies to brief staff.
  • Resolve customer complaints or answer patient's questions.
  • Guide employees in handling difficult or complex problems.
  • Issue work schedules, duty assignments and deadlines for office or administrative staff.
  • Review reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Consult with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Coordinate with other supervisors, combining group efforts to achieve goals.
  • Maintain compliance with internal policies and external regulations.
  • Assist dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
  • Prepare dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Keep accurate records of dental treatments provided for each patient's visit.
  • Instruct patients about postoperative instructions prescribed by their dentist.
  • Greet patients upon arrival at the office and escorted them to an examination room.
  • Review patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
  • Sanitize equipment, instruments, clean treatment rooms and restock supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Take bitewing, periapical, panoramic and occlusal X-rays and prepare for dentists to review.
  • Gather and review patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Take preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.

Financial Coordinator/Dental Assistant

Amato Dentistry By Design Center For Family, Cosmetic & Implant Dentistry
West Jefferson, NC
08.2015 - 04.2023
  • Effectively communicated answers regarding billing, treatment and scheduling by phone and in-person.
  • Discussed nuances of insurance benefits to help patients understand financial obligations.
  • Input patient and insurance information into company computer system using Dentrix.
  • Called insurance companies to find pertinent information regarding policies and payment benefits.
  • Sent treatment claims to insurance carriers on same day that patients received care.
  • Reviewed account reconciliations and journal entries and resolved discrepancies to maintain record and account accuracy.
  • Oversaw month-end closing process, prepared financial statements and managed advanced reconciliations.
  • Balanced daily cash and check deposits with zero error rate.
  • Monitored workflow and schedules to ensure time efficiency.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Educated patients on treatment procedures and post-procedure home care.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
  • Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
  • Assisted dentists in permanent and temporary restorative procedure- dental fillings, extractions, prepping and seating permanent crowns.

Manager

Delta Emporium
Greenwood , MS
01.2013 - 03.2015
  • Monitored inventories, supplies and customer orders.
  • Designed displays for products to increase overall revenue and specific product sales.
  • Processed daily paperwork, balanced register drawers and prepared deposits.
  • Developed lists of potential areas and buyers to increase success rates.
  • Verified accuracy of boxed merchandise against documentation.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Kept accurate and detailed client records, including demographics, client contacts and follow-ups.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Built trusting relationships with customers by making personal connections.

Education

High School Diploma -

East Webster High School
Cumberland, MS
05.1997

Vocal Music Education

Delta State University
Cleveland, MS

Walters State Community College
Morristown, TN

Skills

  • Data Entry
  • Staff Operation & Management
  • Insurance Plan Knowledge
  • Insurance Claim Submission & Appeal Process
  • Medical Insurance Submission/Coding
  • Proficient in Dental Coding
  • Benefits Explanation/Patient Insurance Education
  • Invoices and Billing
  • Accounts Receivable 30-60-90
  • Outstanding Insurance Claims
  • Month-End and Year-End Closings
  • Financial Document Review
  • General Ledger Accounting
  • X-Ray Certified
  • Proficient in Dentrix
  • Trained to use of I-Tero Scanning and MyI-Terocom
  • Proficient in Invisalign procedures and process
  • Trained to use Lending Point and Practice Management Solutions
  • Excellent verbal and written communication
  • Proficient in Google Workspace/Drive
  • Proficient in Practice By Numbers KPI Software
  • Proficient in Cherry Financing/Care Credit/Proceed Financing/Sunbit Financing
  • Proficient in Dental Exchange Clearinghouse
  • Proficient in GLA Collections Portal
  • Proficient in Zelis Payment Portal

Certification

  • Basic Life Support- CPR/AED Certification- Card Code-245416268733
  • Member of AADOM
  • Obtained HepB Vaccine Series

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References

  • Adrienne Eller - West Jefferson, NC- 336.877.7676
  • Tonya Gilley- Gallatin, TN - 615.708.3832
  • Rebecca Woolard- Boone, NC - 828.773.6782

Timeline

Practice Manager

Morton Dental Group
10.2023 - Current

Practice Manager/Dental Assistant

Brentwood Dental Group
04.2023 - 10.2023

Financial Coordinator/Dental Assistant

Amato Dentistry By Design Center For Family, Cosmetic & Implant Dentistry
08.2015 - 04.2023

Manager

Delta Emporium
01.2013 - 03.2015

High School Diploma -

East Webster High School

Vocal Music Education

Delta State University

Walters State Community College

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Sharron Miller