Summary
Overview
Work History
Education
Skills
Certification
Additional Work Experience
Timeline
Generic

Sharron Nichols

Aubrey,Texas

Summary

A goal-oriented healthcare professional with over 21 years of clinical, technical and leadership experience. Professional strengths include strong workflow analysis, team building and customer service skills. Serves as a skilled clinical liaison between end users, clinicians, and team members. Applies clinical knowledge to Integrate clinical practice and technology into clinical workflows derived from business/leadership needs.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Quality Analyst

Dane Street
08.2024 - Current
  • Conducted quality assurance assessments to ensure compliance with industry standards.
  • Analyzed testing results to identify areas for process improvement.
  • Collaborated with cross-functional teams to develop and implement quality control strategies.
  • Maintained accurate documentation of medicine workflow and outcomes for auditing purposes.

Clinical Systems Analyst

Dallas Regional Medical Center
01.2022 - 08.2024
  • Epic EMR Lead Analyst /Epic ClinDoc, Orders, Stork Credentialed Trainer
  • STORK, CLINDOC and ORDERS Credentialed trainer for Epic.
  • Involved in Interoperability
  • Quality Management involvement
  • Policies and Procedures guidance to Directors
  • DRMC was one of the first hospitals in Texas to report to the immunization registry.
  • Placed the numerator and denominator numbers in the CMS MU site for attestation.
  • Collaborated with cross-functional teams to implement EHR systems, ensuring compliance with healthcare regulations.
  • Provided user training and support for electronic health record software, enhancing staff proficiency and system utilization.
  • Developed custom reports for various departments, supporting informed decision-making and improved resource allocation.
  • Prepared end-user documentation and permanent references for clear, concise information.
  • Worked with physicians and staff in how to keep the Meaningful Use above requirements.
  • Gathered screen shots for proof of attestation requirements.
  • Worked with physicians on obtaining secure emails. The secure emails were to provide confidential electronic transfer of clinical summaries.
  • Trained physicians on how to see and complete secure messaging in EPIC.
  • Worked with CEO/CFO/CNO on which 5 clinical decision support interventions the hospital was to use.
  • Assisted in initializing the syndromic surveillance reporting data to be sent to the health department.
  • Worked with Lab to submit electronic reportable laboratory (ELR) results- assisted in obtaining labs that were completed at DRMC for that report.
  • Worked with staff on how to start a patient on the patient portal and the importance of the patient needing to view, download and transmit something from that portal.
  • Made sure the system had security risk analysis completed.
  • Provide physician and nursing training in Epic.
  • Assisted in Epic roll outs for other facilities for orders, ClinDoc and ambulatory.
  • Calculate observation hours for patients who stayed in the facility as observation status in AS400 system.
  • Train physicians and nurses in legacy systems (Patientkeeper, AS400, DAR)
  • Built order sets and orders requested by physicians in Patientkeeper.
  • Reviewed Alert report for billing purposes in AS400.
  • Skilled at interpersonal communications with proven record to build harmonious relationships with diverse audiences.
  • Performed well in an environment that values compassion, helpfulness, patience, and resourcefulness.
  • Respected for personal qualities, including intelligent, responsible, serious, and good listener.
  • 2014 Employee of the Year.

Care Manager

Encompass Health
01.2021 - 2022
  • Metalogix, Epic, Voxo, Cerner, 360
  • Contact physician patients for health concerns
  • Teaching on hypertension, medications, diabetes
  • Risk assessments performed
  • Liaison between patient and healthcare providers
  • Support staff on EPIC issues
  • Build templates in EPIC for patients to use
  • Assessed patient needs to develop individualized care plans.
  • Coordinated multidisciplinary team meetings to enhance patient outcomes.
  • Educated patients and families on treatment options and resources.

Director of Clinical Systems

Lifecare Home Health Family
01.2020 - 01.2021
  • Technical Project Coordinator
  • Wellsky, Continulink; ClearCare; Carevoyant
  • Responsible for changes in clinical systems
  • Involved in Leadership meetings
  • Help educate end-users
  • Assist in helpdesk calls
  • Collaborate with new realms of services (CHF protocols, Wound Care)
  • Assisted in website development for the company
  • Work with vendors for various reasons
  • Help with policies and procedures /workflows
  • Involved in Budget reporting, Census reporting
  • Led development and implementation of patient care strategies to enhance service delivery and operational efficiency.
  • Directed cross-functional teams to improve compliance with healthcare regulations and best practices.
  • Managed budget allocation and resource optimization for various home health programs, ensuring sustainability.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Secured key partnerships that contributed to the company''s overall growth strategy and market reach.

Informatics Educator

Dallas Nephrology Associates
01.2017 - 01.2020
  • Allscripts, Acumen, PMD, Instamed, LeadingReach, M
  • Modal Fluency
  • Train physicians and nurses in IT programs used
  • Update current clinical policies and procedures
  • Project manager for optimization changes to Allscripts
  • Reorganized education process for new hires
  • Work with compliance committee to improve physician documentation
  • Part of committee that is deciding on new EHR system
  • Participated in several kidney foundation health fairs
  • Developed educational materials to enhance patient understanding of kidney health and treatment options.
  • Evaluated patient learning needs to tailor educational approaches effectively.
  • Mentored new educators on effective teaching strategies and patient engagement techniques.
  • Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
  • Designed and executed project-based learning units, connecting classroom learning to real-world scenarios.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Shifted between formal and informal methods of teaching to keep students engaged.

Clinical Systems Analyst

Dallas Regional Medical Center
01.2012 - 01.2020
  • Epic EMR Lead Analyst /Epic ClinDoc, Orders, Stork Credentialed Trainer
  • STORK, CLINDOC and ORDERS Credentialed trainer for Epic.
  • Involved in Stage 1, Stage 2 and Stage 2 modified MU reporting
  • DRMC was one of the first hospitals in Texas to report to the immunization registry
  • The CFO and I placed the numerator and denominator numbers in the CMS MU site for attestation
  • Worked with physicians and staff in how to keep the Meaningful Use above requirements
  • Gathered screen shots for proof of attestation requirements
  • Worked with physicians on obtaining secure emails. The secure emails were to provide confidential electronic transfer of clinical summaries
  • Trained physicians on how to see and complete secure messaging in EPIC
  • Worked with CEO/CFO/CNO on which 5 clinical decision support interventions the hospital was to use
  • Assisted in initializing the syndromic surveillance reporting data to be sent to the health department
  • Worked with Lab to submit electronic reportable laboratory (ELR) results- assisted in obtaining labs that were completed at DRMC for that report
  • Worked with staff on how to start a patient on the patient portal and the importance of the patient needing to view, download and transmit something from that portal
  • Made sure the system had security risk analysis completed
  • Provide physician and nursing training in Epic
  • Assisted in Epic roll outs for other facilities for orders, ClinDoc and ambulatory
  • Calculate observation hours for patients who stayed in the facility as observation status in AS400 system
  • Train physicians and nurses in legacy systems (Patientkeeper, AS400, DAR)
  • Built order sets and orders requested by physicians in Patientkeeper
  • Reviewed Alert report for billing purposes in AS400
  • Skilled at interpersonal communications with proven record to build harmonious relationships with diverse audiences
  • Performed well in an environment that values compassion, helpfulness, patience, and resourcefulness
  • Respected for personal qualities, including intelligent, responsible, serious, and good listener
  • 2014 Employee of the Year

Education

M.A. - Healthcare Administration

Southern New Hampshire University
09-2022

B.A. - Healthcare Information Management

Western Governors University
Phoenix, AZ
01.2020

LVN - undefined

Houston Community College System
Houston, TX
01.1995

Skills

  • Licensed vocational nurse in various environments
  • Patient care workflow management
  • Analysis of clinical data trends
  • Experience with HIPAA guidelines
  • Effective verbal communication
  • End-user training
  • Effective team collaboration
  • Service excellence
  • Strategic issue analysis
  • Clinical process expertise
  • Proficient in organization techniques
  • Analytical report development

Certification

  • Licensed Vocational Nurse, Texas State Board of Nursing, Texas, 1996 to present
  • Epic Orders Credentialed Trainer, 2016
  • Epic Clindoc Credentialed Trainer, 2016
  • Epic Stork Credentialed Trainer, 2016
  • Comptia Strata IT Fundamentals, 2014

Additional Work Experience

  • Epic Home Health, Dallas, TX 2009 to 2012 LVN- Home Health Nurse
  • Aetna Insurance, Dallas, TX 2006 to 2009 Utilization Review Nurse
  • Central Line Infusion, Dallas, TX 2004 to 2006 LVN/Office
  • Home Health Specialties, Dallas, TX 2002 to 2004 Staff LVN
  • Zale Lipshy University Hospital, Dallas, TX 2001 to 2002 LVN-Scheduler-Insurance Verification
  • Cigna Insurance (Intracorp), Dallas, TX 1999 to 2001 Utilization Review Nurse

Timeline

Quality Analyst

Dane Street
08.2024 - Current

Clinical Systems Analyst

Dallas Regional Medical Center
01.2022 - 08.2024

Care Manager

Encompass Health
01.2021 - 2022

Director of Clinical Systems

Lifecare Home Health Family
01.2020 - 01.2021

Informatics Educator

Dallas Nephrology Associates
01.2017 - 01.2020

Clinical Systems Analyst

Dallas Regional Medical Center
01.2012 - 01.2020

B.A. - Healthcare Information Management

Western Governors University

LVN - undefined

Houston Community College System

M.A. - Healthcare Administration

Southern New Hampshire University

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